Chance D. shelton
Talented, detail-oriented Professional with a proven success record of working in an Agile environment providing effective and supportive customer service, sales, and conflict resolution, while building teams to achieve departmental goals. Consistently assumes responsibility to complete projects and tasks on time even with resource constraints, both independently and on teams. Maintaining company procedures with the highest degree of integrity supported by a flawless record of excellence.
Customer / Client Service
Communication (Internal & External)
Contract Specialist, Internal Corporate Operations – Jan 2018 - Current
INSIGHT GLOBAL, LLC – Dunwoody, GA
Review and amend contracts for IT staffing services among Fortune 500 companies and approved vendors. Cross-check invoices and purchase orders with applicable accounts, and back-office documentation. Ensuring contractual terms are tracked for renewal and discrepancy resolution. Promoting accuracy and favorable terms between invoices and active/expired contracts. Corporate environment focuses on team work, inclusivity, and on-the-job training.
Providing customer service and contractual guidance to recruiting field agents, pursuing new sales opportunities, and financial cross-referencing among departments
Assessing business ventures and negotiations for profitability and risk
Recommend and negotiate reasonable contractual terms
Provide in-depth analysis of contracts to promote remediation of applicable invoice/purchase order discrepancies
Communicate and collaborate amongst internal departments
Customer Service Representative, Customer Operations 2015 – 2016
ALORICA – Kennesaw, GA
Product introduction and Sales of Verizon Wireless equipment and services. Call center environment driving processes and procedures for onboarding new clients and continuous support of existing customers increasing retention.
Responsible for generating new sales and delivering excellent customer service resulting in longer business relationship with Verizon Wireless
Developed rapport with wireless customers seen as a trusted advisor for sale plans and products
Resolve customer concerns by using product knowledge and critical thinking
Film Crew, Film Department 2015 – 2016
AMC Theaters – Kennesaw, GA
Responsible for daily operations at AMC Theaters consisting of customer relations, ticketing purchases / sales, food and beverage experience, and opening / closing of theatres operations.
Box Office responsibilities of selling AMC tickets and enforcing policy and procedures
Guest greeter and customer service
Concession logistics stocking & opening closing
Education & Credentials
Bachelor of Arts, Political Science, minor Writing 2017 · Georgia Southern University – Statesboro, GA
Georgia Southern University Sponsored Professional Training:
2015 SOAR Leader – Student Government Association (College of Liberal arts & Social Sciences: College Chair) – Minority Advisement Program (Map Sponsor) – George-Anne Newspaper (Assistant News Editor) – Model United Nations