Customer Service Sales

***** ***** ****, ******, ** ***** 713-***-**** ac923p@r.postjobfree.com

D’Shauna Florence

Objective

To obtain employment with a company or organization that will utilize my skills and provide stability and potential growth

Professional Accomplishments

Banking – Wells Fargo

Consistently Meets Sales and Referral Goals as specified in the Wells Fargo Quarterly Incentive Plan

Consistently Provides an Extraordinary Level of Customer Service

Processes Customer Transactions Efficiently

Resolves Difficult Customer Situations Effectively

Proactively Engages with Wells Fargo Customers

Maintains a Working Knowledge of Retail Products, Services, and Organizational Procedures

Certified to open, maintain, and allow customers into safe deposit box.

Certification in ATM servicing

Safe training certified and registered (nmlsr # 1240242)

Commissioned Texas retail notary

Loan Originator for business and consumer credit products

Authorized to approve transactions on behalf of the bank, and preform duties assigned and authorized

Ability to discuss product benefits and initiate referrals

Open and maintain consumer and business deposit accts

Service retirement accts

Receive and maintain online appointments

focused on building lifelong relationships with customers, both consumers and small businesses.

developed strong relationships with other Wells Fargo partners that enable them to introduce customers to specialists who can assist with specific financial needs.

Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.

demonstrate a genuine interest in our customers and ask questions to understand what’s important to them and how Wells Fargo can help meet their financial needs

Received branch management training and passed all exams.

Accomplish management responsibilities which include, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks

Organized and ran morning meetings

Duties included safe deposit, merchant/vault, ATM processing, bonds, foreign currency, and night drop.

Customer Service/Sales – T-Mobile USA, Inc.

Build customer confidence of customers by making the store experience interactive, engaging and reassuring.

Maintain visual appeal of my store.

Stayed current with the rapidly evolving T-Mobile technology

Developed positive customer relationships

Maximize customer experience by "solving the whole problem"

Make the most effective use of store displays and interactive devices for each of my customers.

Billing and bill processing

Skills

Outstanding written and oral communications

A well-organized individual with proven ability to adapt quickly to a challenge

Enthusiastic and energetic; effective team member who is comfortable with leading or collaborating and function well under pressure

Creative, confident, and dependable; accurate to details worked and willing to assume responsibility

Strong knowledge of Microsoft excel, Microsoft word, PowerPoint, and all internet applications

Employment History

10/2013 - current

Personal Banker/CSSR

Wells Fargo Bank, Houston, TX

09/2012 – 10/2013

Bank Teller

Wells Fargo Bank, Houston, TX

05/2009 – 06/2012

Retail Sales Associate

T-Mobile USA, Inc. Houston, TX

11/207 – 10/2008

Customer Care & Tech Rep.

NCO Group, Houston, TX

Education

June 2005

Diploma

Barbara Jordan High School, Houston, TX

Contact this candidate