Learning & Development, Leadership Development, Group Dynamics...
Resume:
Brien Myles B. Villamiel
Guadalupe Nuevo, Makati City, MM
Cel No: 092*-*******
Job Objective: To be a strategic contributor and effective developer of human capital. WORK EXPERIENCE:
LEARNING and DEVELOPMENT (Internal & External)
Developed and facilitated initial training marketing module for individual loan officers incorporating a SMILE approach in promoting our program.
Facilitated modules of various training programs (such as The Leadership Challenge®, Basic Supervisory Skills, Problem Analysis & Decision Making, Appraising Workshops, Work Life Balance, Values Formation, Performance Management, Accreditation Seminar for Sellers, Science of Selling, Product Orientations, etc.)
Developed and facilitated the following training programs used for the Officership Development Program of the PJ Lhuillier Group of Companies – Leading Effective Teams and Business Ethics & Values Management.
Assisted the HR Training team in updating their on-board curriculum for Account Officers and Program Managers particularly in Marketing and Monitoring performance.
Provided and arranged logistical support for training & coaching workshops for AusAid funded government projects
Coordinated, planned, executed and facilitated a development program for high potential supervisors in preparation for management positions (Officership Development Program)
Sourced service providers for external training courses
Coordinated venue, caterer, faculty, attendees and prepared needed materials for internal training courses
Provided logistical support and technical inputs for outsourced Corporate Entrepreneurship Workshop
Coordinated the monthly Philippine Society for Training & Development (PSTD) Learning Session – Tipanan
ORGANIZATION DEVELOPMENT
Provided encouragement to managers and staff who have expressed concern, difficulties and challenges in accomplishing their goal by sharing with them scriptural passages, life quotes and experiences.
Co-Facilitated and developed modules for third party selling networks that strengthened their trust among one another and organizational morale in reaching their performance targets (TEAM Sessions)
Facilitated learning modules with managers of third party selling networks to assist them in their planning sessions
Assisted, coordinated and facilitated teambuilding activities for several corporate clients and Operational Summits for various branch personnel
Assisted, coordinated and facilitated modules in the company’s Officership Development Program for aspiring Supervisors aspiring for promotion RECRUITMENT
Signed off and endorsed recruitment documents for manager’s approval
Proctored recruitment exams
Conducted bootcamps in aid of recruitment
Conducted HR interviews of potential applicants
Facilitated initial employee orientations
Proposed recruitment initiatives
Supported corporate participation in school job fairs POLICY/ PROGRAM DEVELOPMENT, Support (MicroFinance)
Visited Operational Teams in Ilocos Province, Pangasinan, Cavite, Laguna and Metro Manila and consulted them on how we can improve our individual loan products in terms of policies and procedures, along with its features & benefits.
Visited clients during Operation Team visits and asked them how we can improve our individual loan products in terms of policies and procedures, along with its features & benefits, to better serve them.
Coordinated with support groups and operation personnel in piloting an Individual Loan Program before full roll-out in the succeeding year.
Conducted focus group discussions using the Client Journey Map framework and client interviews to understand our clients’ needs and wants in relation to our loan programs, across Luzon.
Coordinated with various departments to update program policies and procedures in aid of better client outreach and care.
Developed and tested a Client Satisfactory Survey for possible implementation to solicit client feedback among our program’s regular clients.
Monitored monthly Portfolio-at-Risk performance of program teams ACCOUNT MANAGEMENT
Managed and sustained various accounts/outlets
Communicated regularly with upper management, store owners, supervisors and clerks methods to improve transactions
Provided training on Merchandising; Post Sales and Customer Service to store clerks and supervisors
Areas assigned ranged from Appari, Cagayan Valley, Pampanga, Olongapo, Quezon, Bicol, Cavite, Southern Metro Manila and Palawan
CUSTOMER SERVICE
Represented customer concerns to production line
Coordinated with production line to ensure customer needs and requirements
Voice of the customer inside the factory
SALES
Influenced potential clients by focusing on benefits and need of product
Produced marketing and educational materials
Identified decision makers
Online Learning Modules: (acumen.org)
- Sharing Stories
- Marketing to the Bottom of the Pyramid
- Social Impact Analysis
- Lean Startup Principles
- Lean Data Approaches
WORK HISTORY:
January 18 2016 – July 12 2019 Assistant Manager, Program Head, Program Development Services TULAY SA PAG-UNLAD INC. (NGO-MicroFinance)
2363 Antipolo Street, Guadalupe Nuevo, Makati City August 2013 – January 2016 Assistant Manager, Network Development Training, Sales & Marketing PROPERTY COMPANY OF FRIENDS, INC (Real Estate Developer) Profriends Center, 55 Tinio Street, Mandaluyong City, Metro Manila August 2010 – June 2013 Team Leader – Organizational Excellence PEOPLESPARX, INC. (Consulting – People & Brand Development) 3rd Flr., ODC Bldg., 219 Salcedo Street, Legaspi Village, Makati City January 12 ‘08 – July 2010 Learning & Development Supervisor PJ LHUILLIER, INCORPORATED (Services/ Financial Institution) J.P. Rizal Ave, Makati City
March 13 ‘06 – January 4, ‘08 HR Officer
SOLUZIONA PHILIPPINES, INC (IT Consulting)
28th Flr Cyber One Tower, 11 Eastwood Ave, Eastwood City, Q.C. January 7 ‘05 – March ‘06 HR Specialist, Training
MAYNILAD WATER SERVICES, INC (Public Utility)
MWSS Compound, Balara, Q.C.
Organizer/ Facilitator
CORPORATE ENTREPRENEURSHIP
Trainer/Facilitator
PERFORMANCE MANAGEMENT SYSTEM
September 13-21, 2004 Trainer/Facilitator
TRAINING-WORKSHOP on PROJECT MANAGEMENT
(PROJECT PROPOSAL DEVELOPMENT) For HSIF
July 25 ’04 to September 11 ’04 Trainer/Facilitator VALUES FORMATION: CPR
July ’03 to Aug 21 ‘04 Assistant Coordinator, Sesquicentennial Celebrations (Education) ATENEO DE MANILA UNIVERSITY
Katipunan Ave., Loyola Heights, Quezon City
March ’02 to June ‘03 Account Manager, BAYAD CENTER (Service Provider) CORPORATE INFORMATION SOLUTIONS, INC.
Meralco Center, Ortigas Ave., Pasig City
July ’00 to March ’02 Customer Service Representative (Semi-conductor) AMKOR TECHNOLOGY INC
Muntinlupa City/ Sta. Rosa, Laguna
Feb ’96 to June ’98 Account Manager/ Imaging Consultant (Consumer Imaging) KODAK PHILIPPINES, LTD
Pasong Tamo Ext, Makati City
Oct ’94 to Feb ’96 Account Manager (Telecoms – Mobile) EXPRESS TELECOMMUNICATIONS, INC
Educational History:
MA in Industrial Organizational Psychology (36units)
The program provides students with theoretical and research foundations on human behavior; acquiring scientific knowledge on human processes and dynamics, developing skills in organizational diagnosis, assessment, interventions planning, implementation and evaluation of human resources management technologies for organizational effectiveness. AB Interdisciplinary Studies – Dean’s List (1993)
Elementary and Secondary Education
ATENEO de MANILA UNIVERSITY
References: Available upon request
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