Administrative Assistant Office

Carmen M. Merriam

*** ******** **., *** ****, Houston, TX 77015

Cell 832-***-**** *************@*******.***

Professional Summary:

Providing bookkeeping and administrative support in the office, with 25 years of experience as Office

Administrator Assistant; working for the States of California and Arizona.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.

Driven to provide superior service. Highly effective and knowledgeable in techniques used to close

sales opportunities.

Skills:

• Strong public relations and leadership skills makes me able to made good relations with staff

coworkers, administration and customers.

• Ability to maintain confidential records of personnel or customers.

• Experienced and talented office assistant, working in general public or private environment.

• Excellent organization and phone skills.

• Bilingual, able to communicate, read and write in Spanish.

Work History:

Sales Associate, 11/2016 to 07/2019

Pineforest Jewelry – Houston, TX

• Greeting and advising customers on quality, designs and trends in jewelry.

• Explaining cuts, carats, color and clarity in diamonds and gems to customers.

• Displayed and cleaned cases and ensured they appear appealing to customers.

• Preparing bills, providing warranty certificate, wrapping items bought, making invoice and

collecting payment.

• Maintaing routine communications with clients to assess overall satisfaction.

Office Assistant, 01/2015 to 10/2016

EconoCuts Landscape Management - Channelview, TX

• Answering phone calls, directing calls to appropriate parties, and taking messages.

• Assisted the HR department with the hiring process, making sure all forms were complete and

making copies of personal documents.

• Translating for employees and administration.

• Entering in computer system daily time sheet records of employees using Excel.

• Collecting payment of customers and credit the amount to their accounts.

Administrative Assistant, 06/1995 to 05/2010

The University of Arizona - Tucson, AZ

• Open, sort and distribute incoming correspondence, including faxes.

• Answering phone calls, transferring calls to all departments and taking messages.

• Maintaining filling system for Faculty members.

• Researching in various databases for investigators in the department of cancer research.

• Typing full articles for publication in journals for faculty members.

Education:

AS degree in Accounting from Colegio Lux in Mexico City.

Certified Data Entry, Accounting and Computer Science from El Camino College in Torrence, CA.

Microsoft Specialist from Pima Community College in Tucson, AZ.

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