Employee Relations Customer Service
Resume:
Mario Hyre
********@*****.***
OBJECTIVE:
To be employed within a company that will allow me to use and apply my skills to the fullest, a company that may offer advancement opportunities from within.
EDUCATION:
Hanau American High School 1989-1992
Hanau Germany Diploma
University of Maryland 1992-1993
Hanau Germany Accounting
BOARD MEMBER:
Board Member – PFLAG Anchorage
WORK HISTORY:
The Arc of Anchorage 2009 – 2019
Anchorage, AK HR Manager
Employee Relations
Assist employees and managers in addressing questions, concerns, and suggestions
Provide coaching and consulting to managers in HR-related areas of responsibility, including: hiring, performance management, policy interpretation, compensation and benefits, and termination
Recruiting & Talent Management
Source, screen and help managers to hire employees
Consult with managers regarding talent planning and career development
Benefits
Administer employee benefit plans, including medical, dental, retirement, PTO, worker’s compensation, FMLA, educational reimbursement, EAP
Performance Management
Maintain performance management tools and resources, including planning, feedback, and evaluation
Support supervisors/managers in use of performance management tools, and in related conversations
Safety and Compliance
Ensure compliance with federal, state and local labor law and regulations
Processes worker’s compensation first report of injury reports; maintain claims data.
Policy Development and Administration
Assist supervisors/managers in interpretation, administration, and enforcement of policies
Training & Development
Conduct new employee orientation
Conduct CPR/First Aid training
General Planning and Administration:
Participate in developing department goals, objectives, and systems
Maintain personnel files, employment records and employee-specific data
Maintain Human Resource Information System records, and prepare and present reports for management review
Payroll
Ensure timely entry of hours for 450 staff via ADP
Bi-weekly reporting
Ensure accuracy and compliance within State and Federal regulations
Monthly audits
Miller Paint Company 2007 – 2009
Portland, OR A/P Clerk
Entering employee expenses and mileage, invoices and utilities
Research vendor accounts with outstanding invoices from Statements
Assist in other areas as assigned project
Providence Health Systems 2006 – 2007
(Accountemps) A/P Clerk
Portland, OR
Entering employee expenses and mileage, invoices and utilities
Research vendor accounts with outstanding invoices from Statements
Assist in other areas as assigned project
Ketchikan General Hospital 2004 – 2005
(Peacehealth) Account Asst.
Ketchikan, AK
Full Cycle accounts payable
Full Cycle accounts receivable backup
Petty Cash, posting payments on clients accounts
Other projects assigned by management
Mercy Housing 2002 – 2004
Denver, CO A/P Clerk
Full cycle accounts payable
Full cycle accounts receivable backup
Coded invoices and sent for approval
Monthly aged reports
Ensured timely payments on Utilities
Emergency check runs
The Transfer 2000-2002
San Francisco, CA Bartender
Part time bar keeping
Nightly inventory
Bank deposits
Cash reconciliation for all shifts
Denny’s
San Francisco, CA 2000-2002
Hosting
Waiting Tables
Ensure customers were satisfied with service/meal
Inventory/Ordering
Supervision
Scheduling
PAYMAP Inc 1998 – 2000
San Francisco, CA Customer Serv
Loan consultant in an inbound call center
Calculated monthly installments to be withdrawn electronically
Escalated calls
AAFES 1992 – 1998
Hanau Germany Supervisor
Supervised 7 departments
Inventory, cash handling, researching transactions
Payroll and scheduling
Cash Cage
Sent to train employees on new procedures through out Europe and setup and train on new PC registers.
Morning opening procedures
Closing procedures
Researching discrepancies with closeout tills
NAF Europe 1990-1992
Hanau Germany Head Waiter
Officers Club – Fine dining.
Catering
Banking deposit preparation
Training
Waiting Tables as needed
Bartending
Cash Reconciliation
Inventory
Special Events
Ordering
Customer Service
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