Customer Service Air Force

Experience

Tesinc LLC April **** - Present

Coordinates project schedule alongside Management team consisting of 3 Managers, 2 Supervisors and myself and over management of 80+ Employees.

Assess deadline dates for quick turnaround of projects.

Work closely with all Project Managers and department Supervisors on day to day business and management of resources.

Coordinates Information Flow of Projects, status and employee assignment.

Performs Administrative functions when needed.

Produces reports on multiple job status from inception of a project to completion throughout multiple departments.

Sonny’s BBQ March 2017 – June 2018

Prepare restaurant tables with special attention to sanitation and order.

Attend to customers upon entrance.

Present restaurant menus and help customers select food/beverages.

Take and serve orders.

Answer questions or make recommendations for complementary products.

Collaborate with other restaurant servers and kitchen/bar staff.

Deal with complaints or problems with a positive attitude.

Issue bills and accept payment.

CVS Pharmacy January 2016 – May 2016

Pharmacy Technician

Filled prescriptions

Face-to-face customer service

Handled cash and card transactions

Checkers September 2015 – January 2016

Delegated tasks to restaurant staff and supervising their performance.

Maintained a fully-stocked inventory and ordered food supplies, as needed.

Arranged to have shifts covered (e.g. when employees take time off).

Help staff resolve on-the-job challenges.

Track daily costs and revenues.

Balance the cash register at the end of the shift.

Open or close the restaurant (when responsible for the first or last shift).

Report maintenance and training needs.

Sonny’s BBQ March 2015 – May 2015

Prepare restaurant tables with special attention to sanitation and order.

Attend to customers upon entrance.

Present restaurant menus and help customers select food/beverages.

Take and serve orders.

Answer questions or make recommendations for complementary products.

Collaborate with other restaurant servers and kitchen/bar staff.

Deal with complaints or problems with a positive attitude.

Issue bills and accept payment.

Clean Freaks January 2014 – December 2014

Manage client accounts

Scheduling various housekeeping assignments

Perform and document routine inspection and maintenance activities.

Carry out heavy cleansing tasks and special projects.

Buffalo Wild Wings December 2012 – February 2013

Face to face customer service

Handling money and credit transactions

Serving various size parties

Handled and served alcoholic beverages

Military: Air Force August 2008 – October 2011

Organize air transportation activities, including determining the supplies, facilities, and personnel needed.

Establish procedures for loading both passengers and cargo aboard aircraft and implement any necessary safety precautions for handling dangerous materials, special cargo, mail, and baggage.

Data analysis

Directing air transportation activities, including unloading and any airdrops of supplies or other items.

Inspect airlift activities, and recommend any needed corrective action, as well as providing any technical assistance that may be required.

Education

Ashford University June 2017 – Present

BA Criminal and Social Justice

Excel High School Graduated 2008

High school diploma

Extracurricular

Study Abroad:

United Kingdom from August 2013 until December 2014.

Japan from August 2007 until May 2008.

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