Manager Sales

Senthilkumar Rajamanickam Mani

Quality Assurance Manager, Business Analyst and a Certified ScrumMaster®

Phone: 805-***-****, Email - ***********@*****.***

LinkedIn: https://www.linkedin.com/in/senthilkumar-rajamanickam-mani-39811a22/

Professional Summary

Quality Assurance Manager, Business Systems Analyst and a Certified ScrumMaster® offering 12 years’ expertise in team leadership, planning, full lifecycle software testing and process improvement in retail and ecommerce environments

Experienced in Functional test automation framework implementations and hands on testing

Business Systems Analysts experience including eCommerce Platform migration, Order management system implementation and responsive design projects

9 years of experience in leading a team up to 20 members on an Onshore-Offshore model, implemented multiple projects from Test estimation to Production support

Lead different QA, Product management and Business System analysts (SME) efforts for major projects for entire SDLC:

2 eCommerce platform migrations: Legacy system to ATG platform, Magento to Salesforce commerce cloud, 3 years of hands on experience in Magento 2 and 1

In Depth Knowledge on different salesforce commerce cloud platform, including, Business Manager, Site Genesis, Product catalogs, Price books, Promotions and Campaigns, System and Custom object setup and maintenance, Workflow and job scheduling, Code and data replication between systems from staging, Einstein integration, User Management, Analytics etc., Account Administration, Realms/Control center administration, Sales force marketing cloud integration and different 3rd party integrations and hands on experience in implementing Salesforce commerce cloud.

3 Order Management / Distributed Order Management system Implementations: IBM Sterling OMS, NetSuite OMS and Magento: Which includes, Hands on experience in system design and documentation for different OMS modules and integrations such as: Catalog and Product management, Different Order capture flows, Sourcing and scheduling, Inventory Synchronization on an multi-stock inventory management, Payment gateway integrations, Order fulfillment, Call center enablement and Orders returns & exchange flow and major system integrations with OMS such as Fraud prevention systems, CRM, Tax, Product Information Management, Retail management systems, Sales Audit and Business Intelligence etc.,

3 Responsive design projects testing including - testing on multiple mobile devices, Mobile Pos testing

2 Customer loyalty program implementations, including hands on experience on customer acquisition program, reward points actions definition, loyalty program tier level definitions, Points collection, Awarding rewards, Birthday / qualified tier achievement rewards, Using rewards in purchasing products.

2 Third party logistics integration with OMS: Radial (Innotrac) and PFS fulfillment systems

2 CRM integration between eCom and OMS systems: Aptos CRM and MS Dynamics

2 sales tax systems: Vertex, Avalara and fall back system tax rates

2 Fraud prevention systems: Kount and Signifyd

8 years of hands on webservice testing experience using SOAP UI

Payment gateway integrations: Cybersource, Braintree, PayPal and gift cards

Different middleware application testing which integrates enterprise applications like, Logicbroker, Tibco, Flat files

PoS & Mobile PoS testing

Platform / Tool Expertise

In-depth knowledge and hands on experience in different e-commerce platforms, components and systems including: Salesforce commerce cloud (Demandware), Magento 2, Magento 1, ATG, Sterling OMS, Netsuite OMS, Saless force Marketing cloud, web design, Payment gateways Integration, PCI Compliance, Tax APIs: Sabrix, Vertex, CRM, Sales Audit systems, pixels and 3rd Party systems integrations

Enterprise systems: Sales Audit, CRM (Customer relationship management), RMS, WMS, BI etc.

3rd Party integrations: ZMags, SVS - Stored value services, Logicbroker, CheetahMail, AssetBank, RIO SEO, TurnTo, Feedonomics, SocialAnnex, Celebros, Mailgun, Stylitics, Monetate, Reflektion

Payment Gateways: Cybersource, Briantree, PayPal, Gift cards, Loyalty programs

Fraud monitoring systems: Signifyd, Kount,

Analytics: Google Analytics, Google Tag Manager, Adobe Analytics, Omniture, Tealium,

Website Monitoring: NewRelic, Rigor, Pingdom, PagerDuty

AB testing: Optimizely, VWO – Visual Test Optimizer, SFCC AB testing,

CDN (Content delivery network): Yotta, 3PL: PFS, Innotrac

Others: LAMP stack on AWS, Azure, Webservices APIs, Microservices, Microsoft Dynamics etc.,

Technical Skills:

Automation Frameworks and Tools:

Selenium Webdriver, Webdriver.io, Java, JavaScript, Browserstack automate, SauceLabs, Visual test automation (Applitools), Jenkins Integration for CI/CD (Continuous Integration and delivery)

Java, Selenium webdriver, Junit/TestNG, Eclipse

QTP – Quick Test Professional - Quality Center Integration

JMeter for Performance testing, SoapUI for webservices / API testing

Tools: JIRA, Confluence, Smartsheet, Workfront, Manage engine, Base camp, Quickbase, AWS, AWS EC2 Management Console, Amazon seller Central

Testing tools: HP ALM (HP QC), UFT (QTP), JIRA, Confluence, QA Coverage, SpiraTest, TestRail, Jenkins, Eclipse, BrowserStack automate, SauceLabs

Release management and Documentation tools: JIRA, Confluence, Trello, Basecamp

Web Technologies: ASP.NET, VBScript, Java Script, Web Services, HTML, AJAX

Platforms and OS: DOS, Windows, Mac OS, iOS

Database Tools: Microsoft SQL server, MySQL, DBVisulaizer, TOAD

Professional Experience

Charming Charlie, LLC, Houston, TX, Aug 2015 – Jul 2019

Charming Charlie is a women’s fashion retailer operating 262 stores + ecommerce

Quality Assurance Manager, previously Sr. Quality Assurance Analyst

In addition to an earlier migration from Magento 1 to Magento 2, Charming Charlie completely rebuilt our ecommerce stack on Salesforce Commerce Cloud platform including all new integrations to enterprise systems in 5 months, the industry average. Led QA and Business system analysis efforts for NetSuite Order Management implementation and 3PL integration.

Responsibilities

Managed all on-shore and off-shore QA resources

Drive daily project scrum meetings to represent QA & user interests in all phases of product development, including requirements, design, development, testing, and bug resolution

Consulted on product roadmap by participating in project scoping meetings to identify significance of efforts and testing methodologies required

Coordinate with business and product management team to understand business needs and write actionable, testable product requirements with use cases and test plans to hold teams accountable

Plan test cycles for each projects, releases based on priorities and timelines, monitor readiness of code base, verify the version control and deploy the codebase in different environments by running shell commends on Linux system (in our LAMP – Linux, Apache, MySQL, PHP architecture)

Implemented Automation frameworks using tools like Webdriver.io, Selenium Webdriver, Browserstack automate/SauceLabs and Jenkins and developed automation scripts for use cases using programming languages like JavaScript or java

Developed performance testing strategy for website including performance tests scripts using jMeter and similar tools to measure key site performance metrics, execute load, stress testing

Coordinated test cases execution and prepare test execution status reports, hands on testing for website including front end, browser / device compatibility testing covering different browsers Chrome, Firefox, Internet explorer, Safari on Mac OS, apple and Samsung phones and tablets devices

Maintain list of defects found in our bug tracking system (JIRA) and coordinate with development team and business users to resolve

Magento subject matter expert and system admin, Salsesforce Commerce Cloud subject matter expert and System admin

Some of the major QA & BA efforts: Magento to Salesforce commerce cloud migration, NetSuite Order Management System implementation, Magento 2 upgrade, Responsive design migration, Different third party integrations, AB testing, Social Campaign verifications, Performance fine-tuning, Production system monitoring and Maintenance release process throughout the year, eCommerce Platform migration from Magento to Salesforce cloud commerce, Salesforce commerce cloud business manager administration, Salesforce commerce cloud SME, Salesforce marketing cloud implementation

Syntel Consulting Inc, Westlake Village, CA, May 2011 – Aug 2015

Guitar Center Projects: Guitar Center is the largest chain of musical instrument retailers with 243+ locations throughout the United States

Various Quality Assurance titles

Led QA initiatives for ecommerce and enterprise layer custom applications including:

Microsites, Cart Redesign, Checkout Redesign, SPO, used / vintage inventory management, used pricing engine, production support releases and GCCOM migration to ATG platform, Sterling Order management system implementation. POS

Responsibilities:

Led a Team of 20 onshore and offshore members through multiple concurrent projects

Led QA & BA efforts for eCommerce platform migration from legacy system to ATG eCommerce platform

Successfully executed testing and business system analysis efforts for Sterling Order management system

Develop and manage test project schedules, risk assessment, manage scope and resource changes and monitor progress against plan.

Owned defect log in quickbase and JIRA, led bug triage meetings with different project teams, getting clarifications from business team on requirements and making QA team to understand

Creating and reviewing Quality test scenarios and test cases for System Acceptance, User Acceptance, Browser Compatibility and Production Testing

Browser compatibility testing, Mobile testing, Omniture/Web Analytics

This projects includes testing POS (Point of Sale) and CRM Microsoft Dynamics

Used Jenkins to do QA build deployments

Responsible for Daily Status report, Weekly Status Reports, Test Execution Progress Report and Test Execution Completion Reports

Implemented Automation framework using QTP and Selenium Webdriver

Syntel Private Limited, Chennai, Tamil Nadu, India, July 2007 – May 2011

Sterling Info Systems Projects, Sterling Info systems, Inc. is the fourth largest provider of employment and student screening services, background investigative services and occupational health services in the United States

Various QA project titles

Successfully completed following projects over a period of 3 years and 5 months:

Argentum (Integrated with IFN), MIP/FIP (Municipal Integration Project/Federal Integration Project), EWS (Electronic Wet Signature), Sterling Student, IFN

Responsibilities

QA point of contact for multiple projects

Performed Static Testing on System Use Cases, Prototype Specs, Field Dictionary and Functional Requirements, HLD, LLD Documents for earlier detection of Defects and for creation of Quality Test Scenarios and Test Cases.

Creating Quality Test scenarios and Test cases for System Acceptance Testing, User Acceptance Testing, Browser Compatibility Testing and Production Testing in Quality Center 9.2

Test Estimation, Assigning Test Preparation and Test Execution to Team members and reviewing the results

Test Data preparation i.e., preparing xml with proper test data (IFN involves xml to interact with web services)

Test Execution and logging defects and tracking the same till closure in Quality Center 9.2

Responsible for various Test Execution Progress and Status Reports

Configuration Controller (CC) of SCM for the Project, responsible for Maintenance of all Configuration Items (CIs), Preparation of master list of documents, Access control, Conduct SCM Audit and prepare reports

Expert in preparing Traceability Matrix and Release Notes.

Education

Bachelor of Engineering in Computer Science from Anna University, India - 05/2003 - 04/2007

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