Customer Service Sales
Resume:
STEVEN SOMMER
P.O. Box *****, Tampa, FL *****
************@*******.***
OBJECTIVE:
To utilize my excellent customer service, management, administrative, and operational skills in a retail or business office/ warehouse environment.
Skills
• Providing award winning customer service
• Data entry, Microsoft Outlook - Word, Excel, power point
• Invoicing, billing reconciliation, general office purchasing
• Receiving and shipping merchandise, fulfilling online orders
• Preventative loss procedures and accountability metrics
• Employee development and training procedures
• Cost budgeting and planning, daily & monthly reports
• Analytical, innovative, practical applications and resolutions
• Verifying cost and retail amounts, mark up percentages
• Stock inventory and audits – merchandise, procedures, charges
• Detail and resolution orientated and able to meet deadlines
• Group leader, team member, with ability to work independently EXPEREINCE:
09/2015 – 05/2019 Amazon ICQA – Quality Control Assurance Whitestown, IN – Jacksonville, FL
ICQA department (legacy and AR), counting/ scanning merchandise, verifying inventory, quality control, researching vendor: online item information-comparing cost, retail pricing, description, Training associates, Bin etiquette, SRC, Amnesty, Problem solve, Ambassador, Safety Committee, and PG- Process Guide. 01/2007-02/2015 Neiman Marcus Department Coordinator Austin, TX - Fort Lauderdale, FL
Managed sales team, set monthly sales goals, customer service, solved customer issues, training, inventory reports, visuals/ merchandising, purchasing, processing special orders, planning vendor events, verifying vendor orders and accounts, account data entry, delivery transactions, process jewelry repairs, delivery scheduling/tracking, received Customer Service Star award twice and Yearly Customer Service Award. 10/2006-11/2008 Hobby Lobby Customer Service
Austin, TX
Visuals/merchandising, customer service, sales, process shipments, transfers, consolidations, vendor returns, ship/receiving, price changes, inventory, team building, ordering and purchasing, floral arranging. 09/2004-10/2006 Sam’s Club Café Manager
Tampa, FL - Austin, TX
Customer service, managed daily operations of café, purchasing supplies, cleaning, team scheduling, cooking, vendor relations, cash register sales, inventory, visuals/ merchandising, stocking, organizing 08/1994-07/2003 Albertson’s Grocery Receiving/ Asst. Produce Mgr. Tampa, FL
Managed daily vendor delivery-receiving and billing reconciliation, adjusting and verifying vendor accounts, organizing storage-warehouse area, daily produce deliveries, placing orders, set-up special promotional sales, managing staff, daily floral care, visuals/ merchandising, and designing floral arrangements. EDUCATION:
ITT Technical Institute Drafting/Design
Fort Lauderdale, FL
Indiana-Purdue University Architecture/Drafting
Indianapolis, IN
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