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Customer Service Manager

Location:
Loveland, CO
Posted:
August 11, 2019

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Resume:

David Parker

Section Leader - UNITED STATES MARINE CORPS - Various Locations

Loveland, CO

ac91yd@r.postjobfree.com

720-***-****

Administrative Professional and Military Veteran with over 11 years of proven experience in the United States Marine Corps. Possess a comprehensive background in logistics, management, and training, including coordination across multiple, cross-functional teams throughout complex logistical operations in Iraq/Afghanistan in support of Operation Iraqi and Operation Enduring Freedom. Managed risk upon multiple lines to protect assets, property, and equipment valued over $20M while meeting the expectations of senior leadership. Led and mentored a 22 Marines in local and global operations, including Iraq, Afghanistan, Thailand, Cambodia, and Japan. Managed patrol operations while meeting the expectations of senior leadership. Recipient of multiple awards for outstanding performance and professionalism. Career supported by the expected completion of a Master’s degree in Healthcare Administration, Colorado Christian University, June 2020. Willing to relocate to: Seattle, WA - Tacoma, WA - Lacey, WA Authorized to work in the US for any employer

Work Experience

Client Service Manager

Aveanna Healthcare/PSA Healthcare - Loveland, CO

March 2019 to Present

Responsible for implementing and maintaining compliance with all State, Federal, and Company standards for Health Care Staff, employee process, responsible for recruitment, screening of employees, hiring process, and reactivation of all external/field employees. Responsible for collaborating with clinical supervisor in performance management of the nursing staff. Role and Responsibilities:

• Maintains a current awareness of the abilities and limitations of each field/external staff member. Demonstrates good managerial judgment in assigning duties appropriate to each individual.

• Consistently counsel field/external staff members to provide exceptional customer service.

• Demonstrates a thorough knowledge and adherence to the policies and procedures of Aveanna, holds nurses accountable for carrying out all non-clinical policies and procedures as outlined in the manuals.

• Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.

• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

• Demonstrates an active and positive role in evaluating staff performance, Participates with the Clinical Supervisor in performance management of the nursing staff

• Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.

• Maintains an excellent rapport with clients and caregivers and effectively promotes harmonious interpersonal relationships.

• Provides leadership through planning, organizing, coordinating, continually monitoring and thoroughly evaluating the services given to clients associated with Aveanna.

• Assist in provision of orientation for new staff members. Section Leader

UNITED STATES MARINE CORPS - Various Locations

July 2005 to January 2017

• Led 15 Marines in ground operations in Iraq/Afghanistan, ensuring Section was prepared for various assignment and briefed on responsibilities

• Ensured Ground Units are in contact with Command at all times when out on assignments, and emplaced 3 mortars and over 15 Marines in the safest most effective area of operation

• Trained and mentored 3 Team Leaders to maintain knowledge of operations and strategic plans

• Prepared criteria of trainings and physical fitness for 48 Marines and personnel weekly, maintaining safety and effectiveness

• Presented updates and important notifications to Section of 15 Marines and oversaw all trainings for Company mortars

Team Leader

• Managed a Mortar Team of 4 Marines and coordinated with 3 teams in order to accomplish objectives; delegated and supervised assigned tasks to ensure completion

• Supervised and mentored 3 Marines, supporting their training and growth in their careers

• Directed vehicle with 4 Marines during operations in Iraq/Afghanistan to ensure safety and correct emplacement in relation to expectations

• Managed gear and equipment valued over $2M, maintained inventory, and replaced items as needed

• Operated and maintained filed communications equipment, assessing need for and directing supporting fire

Instructor/Curriculum Developer

• Developed curriculum for training courses; instructed Students using Microsoft PowerPoint, lectures, and other various methods to support students' learning

• Coordinated and prepared all materials and visuals for Students; mentored and advised Students on improving performance

• Managed and evaluated Students' performance, and submitted accurate details of progress to Human Resources

Education

Bachelor's in Healthcare Administration

Colorado Christian University - Loveland, CO

September 2018 to May 2021

Skills

Management Skills (8 years), Training (9 years), Strategic Planning (9 years), Bilingual:German, Key Holder, Sales, Team Building (10+ years), Scheduling (8 years), Inventory (10+ years), Payroll, Operations (10+ years), Microsoft Word (10+ years), Healthcare Administration Military Service

Branch: USMC

Service Country: United States

Rank: Sergeant

Commendations:

Too many to list. Will provide DD214 upon employer request, with record of service and awards/ commendations.

Additional Information

LEAN SIX SIGMA YELLOW BELT



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