Sales Customer Service
Resume:
Yvette Yu Chua
** *. *. *** ***** Street
*th Avenue, Caloocan City
***********@*****.***
WORK EXPERIENCE:
Diageo Asia Pacific Shared Services Centre Ltd. Inc.
Credit Controller – STC/ RTR (Mandarin Bilingual)
April 2017 – Present
Maximize cash collection and improve the customer ageing. Limit the bad debt losses. Managing the billing cycle by issuing invoicing and receipt. Manage the customer credit risk, approve and monitor credit limits. Management of the Collection, task allocation. Ensure compliance with the Group credit policies and procedures. Build and manage relations with third parties (customers).
Optimize the communication, collaboration and flow of information with the sales departments.
Review all Order to Cash work (Order Management, Billing Team, Data Team, Recons, journal entry and Vendor Team).Chase overdue invoices by telephone and e-mail within agreed timescales. Propose write off irrecoverable receivables. Undertake account reconciliations are required. Prepare journal entries if necessary. Prepare OH report, Aging report and budgeting.
Accenture
Senior Financial Analyst- Order to Cash- Credit Controller (Mandarin Bilingual)
June 2014 – April 2017
Participate on all Credit & Collection activities to ensure full compliance with our corporate and local credit policy. Perform customer credit risk assessment and make recommendations of payment terms conditions to our sales force in accordance with our credit policy, Monitor Credit Limits in line with credit policy. Releasing the credit block order in line with credit policy. Allocating the payment in accordance with bank statement provided by the customer. Sending the invoice, credit notes, statement of account to the customer. Resolving queries both internal and externally around outstanding invoices. Posting and allocating daily receipts to accounting system. Provide aging weekly/monthly report and GL recon. Monitor AP/AR recon. Preparing journal entry. Point of contract on all Credit and A/R projects and work with the Process Optimization and cross functional teams from evaluation to stabilization. Create a high performance team where members are motivated to improve organizational efficiency and effectiveness and execute with operational excellence. Conduct a monthly 1:1 coaching. Develop training plans and ensure preparedness of team members to deliver sustainable services. Strengthen Control and Compliance Governance within the Order to cash. Review the order management, billing controller, data processor and vendor processor’s work. Main point of escalation of all Credit and A/R escalations and proactively identify ongoing issues and address root cause. Ensure that all processed are documented and properly cascaded to internal and external functions. Ensure that set KPIs/ Metrics/ SLAs are met and reported on a timely manner. Help drive business operational and supporting process improvement. Attending weekly OPS call.
Knowledgeable using SAP and Oswald.
EXL Service Philippines, Inc.
Executive Credit Controller (Mandarin Bilingual)
November 2012 – April 2014
Responsible for chasing outstanding invoices to the company and plays a vital role in the cash-flow of the organization ensuring credit given to customers is monitored and controlled effectively. Contact customer through e-mail and call. Allocating payments in accordance with customer remittances. Processing and generating reminder letters and monthly statements. Liaising with the sales and accounts receivable teams to resolve outstanding queries. Daily and month end reporting and account reconciliations.
Knowledgeable using PeopleSoft, CARM, Salesforce, and OPERA.
Arvato Bertelsmann
Mandarin Bilingual BPO Specialist
April 2012 – July 2012
Responsible for day to day transaction. Like checking all email from the submitter. Handle all GCR (Taiwan, Hong Kong and China). Responsible also for phone support inquiries servicing internal and external clients. Maintain up to date working knowledge of contract’s client access product/services. Prepares month end report.
Knowledgeable using ClarifyCRM
Newton Scanning Solutions, Inc.
Accounting Manager
June 2011 – March 2012
Monthly audit the stock card, sales invoice, SRF and D.R.. Quarterly audit the actual inventory. Safe keep company documents such as Mayor’s permit, company profile, licenses and in charge of customer accreditation requirements. Update weekly account receivable jacket. Safe keep yellow copy of the sales invoice or counter for collection. Monitor account receivables. Make recommendation regarding credit approval of the clients and make credit investigation of prospective clients. Notify collection personnel and A/E if client receivable approaching credit limit. Maintain customer credit approval file, client PDC and bouncing check. Preparation of monthly O.R. report, outstanding account receivable report and S.I. report. In charge of all banking documents and assist the President in special project.
Executive Assistant
October 2010 – May 2011
Preparing format, proof read documentation and display initiative agendas, minutes and other documents. Proactively managing executive diaries to assist with time management. Maintaining an effective follow-up system to ensure all issues are addressed and responded to in a timely manner. Maintaining a database of common contacts, internal and external customers and regularly utilized information. Use discretion and initiative when screening calls and visitors and ensure a diplomatic response is provided when the Managers are unavailable. Liaise between the relevant departments on function details and other requirements. Maintain up-to-date information on organizational structure and facilities. Provide other secretarial assistance as directed.
Manulife Financial
Mandarin Business Process Associate – Mandarin Bilingual
Year: January 2009 – July 2010
Handle accurately the work types that may cause financial impacts to the clients, reduce typographical errors. Grow within the team by cross training; maintain high utilization and productivity scores .Come up with suggestions that would help the team achieve its goals. Analyze independently the non standard forms and other requests of the clients. Update the process guide database regularly and precisely. Help other associates finish the tasks during business peak season or high volume week.
Enasia Import Export Corporation
Disbursement Officer (Account Payable Supervisor)
Year: June 2008 – December 2008
Prepares check and check vouchers on disbursement of all companies under Enasia Group (Fareastern Customs Brokerage Inc., Freshcatch, Inc., JHC Enterprises, Fareastern Logistics Custom Brokerage, & Pura Vida Resort Corporation), ensure that all disbursement have attached request for payment slip together with the sales invoice, records check vouchers at cash disbursement books for manual control. Maintain excel files of all disbursements. Prepare monthly schedule of sales. Prepares petty cash and sales report on Freshcatch.
RCBC Savings Bank
Customer Service Assistant (Teller)
Year: May 2006 – May 2008
Entertains clients’ request such as queries on balances, passbook or statement entries. Makes cash requisitions based on anticipated cash requirements for the day and transfer cash at the end of the day. Pays out withdrawals, over the counter check encashment, cash advance and other authorized debit transaction. Perform mid-day balancing and outward clearing. Sorts checks as to type of clearing (local or regional). Run up physical checks and balance versus Branch Totals. Runs-up posting media and balances totals against Teller’s Total. To collate all media and fill out transaction Summary for submission to (CSH) Customer Service Head for FMS Posting of non-interface transactions.
On-The-Job Training, Uni-Orient Travel Inc.
Auditing Department
Year: March 2005 – May 2005
Releasing the tickets, checking the name of the passenger, checking the date of departure and arrival, insert the ticket to the statement of account, separating the paid and unpaid statements, arranging the requisition and documents, photocopy passport and tickets, answering the phone, finding important papers if needed in the processing, sorts and files booking order.
SEMINARS AND TRAINING:
Enhanced Due Diligence Seminar
Tektite East Tower Penthouse
July 2006
Counterfeit Detection
RCBC Savings Bank (J. P. Rizal)
July 2006
Signature Identification Seminar
Tektite East Tower Penthouse
February 2007
Forex Application
Pacific Place
February 2008
Supervisors Driving Analytics
Accenture – Robinsons Cybergate 2 Boni, Mandaluyong City
December 2015
Client Management Basics
Accenture – Robinsons Cybergate 2 Boni, Mandaluyong City
December 2015
ACES (Adaptive Communication for Effective Solutions)
Accenture –Gateway 2, Cubao
January 2016
Cultural Connection
Accenture – Robinsons Cybergate 2 Boni, Mandaluyong City
April 2016
Effective Verbal and Communication Skills
Accenture – Robinsons Cybergate 3 Boni, Mandaluyong City
April 2016
Contract Management
Accenture – Robinsons Cybergate 2 Boni, Mandaluyong City
May 2016
Discipline in the Workplace
Accenture – Robinson Cybergate Mall
June 2016
EDUCATIONAL BACKGROUND:
Nihongo Center Foundation, Inc.
Year: July 2009 – March 2010
Bachelor of Science in Commerce
Chiang Kai Shek College
Major in Management Year: 2002 – 2006
Philippine Cultural High School (Annex)
Year: 1992 – 2002
AWARDS AND RECOGNITION:
Consistent Honor Student in Chinese Class
Year: 1992 – 2002
Manulife Financial
–Best in productivity
–Perfect attendance award
Accenture
-Consistent Top 3 Performance (2014 – 2017)
EXTRA-CURRICULAR ACTIVITIES:
SYNERGY/ JMA(Junior Marketing Association)/ FRIENDS and YEO(Young Entrepreneur’s Organization)
Public Relation Officer/ Treasurer
Year: 2003 – 2006
Assist my coordinators, attend the meeting.
PERSONAL BACKGROUND:
Spoke in English, Filipino, Fukien, Mandarin. Know to speak a little bit Japanese. Knowledgeable in WORD, EXCEL,POWERPOINT and ACCESS. And also Chinese computer literate. Interest in playing badminton, reading magazines, surfing the internet, swimming, singing and listening to music. Goal-oriented, hardworking, flexible, can work under pressure, very dynamic and know how to deal different kinds of people.
REFERENCE Available upon request.
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