Office Assistant Service

Patience R. Mapengo

Date of Birth ** December *989 Marital status Single

Nationality Zimbabwean Languages English and Shona

Passport Number CN532735 Cellphone +974********

E mail ***************@*****.***

Objective To be an influential expert and excel in a challenging company that offers me the possibility of

Professional growth and career advancement

Personal profile I am a passionate, self- motivated, reliable and responsible person. Being a team player,

enthusiastic and adaptable gives me the attitude to deliver. I am a flexible person seeking

employment growth and make use of my expertise. I possess good communication,

listening and up selling skills. Considering my versatile skill set, i have the ability to learn and

go an extra mile

.

Strengths I have good memory, an eye for detail and have a strong passion to ensure guest satisfaction. I

Have the ability to understand different kinds of people and am friendly, cheerful and

Consistent.

Professional Qualifications

Certificates

Customer Service Excellency in Food and Beverage Department (Rotana City Centre Hotel Doha)

Food and Beverage Secretary Training (Rotana City Centre Hotel Doha)

Essential Food Safety Training ( Syscoms College Abu Dhabi)

Yes I Can Training (Radisson Blu Hotel)

Institute Of Personnel Management Of Zimbabwe (IPMZ)

Introduction to Personnel, Training, Labor and Business Pass

Human Resources Planning Pass

Recruitment and Selection Credit

Advanced Diploma In Hotel Management (City & Guilds)

Food and Beverage Service Principle Credit

Reception Operations and Service Principles Credit

Diploma Level (City & Guilds)

Food and Beverage Service Principle 1 Credit

Food and Beverage Service Principle 11 Credit

Reception Operations and Service principles

Certificate Level (City & Guilds)

Food and Beverage service Principle Credit

Presentation of Tourism Products Credit

Computer Skills

Microsoft Word, Word Perfect, Outlook

Windows,10, 95,98,2000, 7, 8 & XP, Excel

Internet, Micros 9700 hms

Work Experience

Company (Currently) City Centre Rotana Doha

Position Waitress

Period May 2017 to Date

Company Radisson Blu and ParkInn Hotel

Position Waitress

Period December 2013 to February 2016

Company: Tangenhamo Lodges and Safaris

Position: Receptionist/Waitress

Period : December 2006 – February 2010

Company: NECII

Position: Receptionist

Period : January 2003 – September 2006

Company: Mazvikadei Conference & Leisure Resort Hotel

Position: Waitress

Period : October 2000 - December 2002

Duties And Responsibilities

·Escorting guests to their tables and seating them

·Presenting the menu to guests and informing the daily specials

·Taking food and Beverage orders from guests and serving it

·Entering orders into the system (micros 9700 hms)

·Ensures guests enjoyed their meal

·Serving Wine Basics

·Clearing, collecting payments and tiding tables

·Helped answering the telephone and taking restaurant bookings

·Ensuring table condiments are enough and in place

·Checking the temperatures of the chillers

·Opening and Closing the restaurant

·Sometimes helped on the Hostess desk

·Helped completing financial transactions, printing closing report and dropping the cash with Front Office

Referees:

The Food and Beverage Director

City Centre Rotana Doha

BoxP.O. Box: 25522,

Qatar, Doha

Tel: +974-****-****

The Human Resources Manager

Radisson Blu and Park Inn Hotel

P.O Box 93725

Yas Island, Abu Dhabi

United Arab Emirates

Tel: +971********

Mr W.F Mutingwende

NECII No 1 Daventry Road

P.O Box 4269, Eastlea, Harare

Tel:+263********/8

Cell:+263*********

Email: **************@*****.***

Contact this candidate