Customer executive
Resume:
CURRICULAM VITAE
KARTHIKA SURESH PILLAY
Email: **********@*****.***
Phone: +919*********
SUMMARY:
POST GRADUATE DEGREE holder in “HOSPITAL ADMINISTRATION” experienced in day to day operations of an 800 bed hospital (KMCH). An aspiring professional who is interested in pursuing a career in hospital operations and Healthcare Quality.
PERSONAL PROFILE:
Full Name : Karthika Suresh Pillay
Father’s Name : Mr. Suresh Pillay
Gender : Female
Marital Status : Married
Date of Birth : 27-July-1989
Nationality : Indian
Languages known : English, Malayalam, Tamil
KEY SKILLS and CORE COMPETENCIES:
Patient counseling
Resolution of patient complaints
Hospital Staffing analysis, Equipment utilization studies
NABH accreditation
EDUCATION QUALIFICATION:
MASTER OF HOSPITAL ADMINISTRATION (MHA): August 2010 –August 2012
Core Curriculum:
Management of Hospital Operation Services
Managerial communication and public relations
Hospital Support Services
Healthcare laws and ethics
From “Amrita Institute of Medical Sciences” affiliated to” Amrita University” in India with an aggregate percentage of 65%
B.sc BIOTECHNOLOGY: March 2007- March 2010
From “Amrita Institute of Medical Sciences” affiliated to” Amrita University” in India with an aggregate percentage of 68%
WORK EXPERIENCE:
6 months experience (March 2014 - August 2014) as Administration Executive in KOVAI MEDICAL CENTER AND HOSPITAL (800 bedded), Coimbatore.
Duties and Responsibilities
Supporting clinical and facility services throughout the hospital (ward/department) on a fulltime basis.
Patient Care Services like patient visits, counselling, intervene in situations and resolving issues.
Developing & streamlining of patient registration, admissions and discharge processes.
Establishing a better system to reduce patient stay in Emergency/causality department *Managing DAMA, Medico legal cases & brought-in-dead cases*
Obtaining adequate facts and evaluates data on day to day basis*Document and Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
Determining necessary space, equipment, supplies and support systems to ensure effective functioning of ward/department.
Verification and submission of medical records to MRD on timely manner.
Part of Business Review Meeting and NABH activities.
Evaluation and monitoring of the patient feedbacks.
Attend Code five events and participates as needed.
CONFERENCES/SEMINARs ATTENDED:
Conference attended and organized: NOVUS 2012(national conference on gen-x hospital management mantras)
Conference Attended: MEDALLION 2012(current trends in public health and hospital administration organized by Mg University, kottayam.
Participated in 5 National levels Conference, Seminar and Workshop on Healthcare Management and leadership in different location.
Participant/winner in cultural activities at College and University level.
RESEARCH & PROJECT:
Project on “PATIENT SATISFACTION STUDY IN THE HEART INSTITUTE OF UNIVERSITY CARE TEACHING HOSPITAL”, at Amrita Hospital, Cochin. (M.H.A)
AREA OF INTEREST:
Hospital Operations Management
Quality Management
Health care Insurance
Marketing
REFERENCES:
Dr. Sanjeev Singh
Medical superintendent
Amrita institute of medical sciences and research Center
Cochin, Kerala
Mr. A Deenathayalan
Hospital Administrator
Aster Med City, Cochin, Kerala
************.********@************.***
PROF. T.G.S. Namboothiri
HOD MHA department
Amrita institute of medical sciences and research Center
DECLARATION:
I hereby declare that the statements made above are true, complete and correct to the best of my knowledge and belief.
KARTHIKA SURESH PILLAY
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