Chief Operating Officer, General Manager, Operations Manager

SUMMARY OF QUALIFICATIONS

A career defined by high achievement of increasing sales and providing excellent customer service delivering to the company’s bottom line.

A Self Motivated, critical thinker who is continuously seeking outside-the-box, innovative solutions; utilizes a forward-thinking mentality to always position business plans and strategies at the forefront of the competition.

Demonstrated team leader with strong business acumen who continually works to deliver on company goals and standards

CURRENT THOUGHT PROCESS

According to the goals I’m looking forward to achieve I have learnt there is a limitation to growth in the Hospitality field here in Chandigarh. Always open for new roles and challenges I look forward to opt for another field of interest and don’t mind to enter into another industry. Carrying over 10 years of experience in my career I have consistently delivered Superior Customer Service and delivered exceptional experience to clients, therefore believe that my expertise can fit in any industry/department in a very well manner.

PROFESSIONAL EXPERIENCE

Rembrandt Fashion & Hospitality PVT LTD Sep 2018-Mar 2019

The flagship company bringing you these varied concepts of café, bar, restaurant and club life. Namely its three ventures: F Café, F Bar and C’Yard.

CHIEF OPERATING OFFICER (Business Development)

Took lead on management and operations with strong leadership skills and kept the ability to multitask.

Frequently kept interaction with customers and employees on the floor while making sure they experience an outstanding service experience and maintain a public relationship.

Quality control in terms of inspecting venue areas, maintaining high service standards and ensuring customer satisfaction to regulate brand value.

Executing basic roles and responsibilities include hiring, training and evaluating personnel, including delegating authority to floor supervisors.

Initiate deals with outsourced vendors to increase customer foot fall and sales.

Maple Baking Company, Chandigarh Jun 2017- Aug 2018

The bakery unit of Uncle Jack’s all-American Creamery, a successful fast food retail chain around the tricity area and Punjab. Now known as Baked Basket a brand of M/s Navkar Bakers.

CHIEF OPERATING OFFICER

Independently established and built the bakery unit for Uncle Jack’s all-American Creamery. The baked products are being sold in wholesale presently with great margins and success.

Executed an aggressive customer interaction survey to study the need and craving of customers in their routine life to prepare baked goods accordingly and fulfill customer demands.

Focused on collecting personal interactive customer feedback in a friendly manner ensuring client comfort.

Executed the set-up of a completely new business unit for the company, adding products and variety to the fast food menu, and increasing top-line and bottom-line for the company simultaneously. Sold baked items as high margin products with considerable success at all retail stores around the tricity.

Established a manufacturing unit for the baked goods and was fully responsible for the supply chain from the raw material to the retail phase.

Mr Bakerr, Patiala Jun 2016- Jun 2017

The leading catering provider for baked goods in events across the Punjab region, with a considerable presence elsewhere.

HEAD OF OPERATIONS

Responsible for the successful setup and operations for the complete supply chain of the company.

Interacted and educated clients about the worthiness of baked items at events which significantly contributed to an increase in revenue for the company.

Established and built up a new catering unit and was fully responsible for the management of key accounts and execution of the catering operations.

Increased sales and revenue by establishing new accounts in the area.

Nik Bakers, Chandigarh Aug 2011- Apr 2016

The Makers of award winning European baked goods, snacks and premium coffees. Servicing the community with 13 retail locations throughout Delhi, Chandigarh and Punjab providing exceptional catering services for large events (weddings and corporate events)

GENERAL MANAGER: OPERATIONS

Responsible for the successful management of the overall operations of Nik Bakers production facility and its 8 retail outlets. Reported directly to the Managing Director of the company.

Managed and responsible for all HR related functions relating to hiring, terminating and training staff on a regular basis ensuring that Nik Bakers employed a high standard of quality employees dedicated to providing excellent customer service and award-winning products.

Attended to and satisfy customer enquiries, complaints and suggestions via company 24/7 customer support line.

Built a new business unit by soliciting and booking large catering events for Nik Bakers. Executing the sales process from start to finish by providing innovative solutions in catering large events, coordinating the successful set up and take down of the dessert tables and food stations hiring excellent service staff, which resulted in high customer satisfaction rates and building Nik Bakers reputation of excellence in the Catering Business

Identify and develop new business opportunities to increase sales with existing customers and attracting new customers with new product development (introduced Red Velvet Cake) Implemented new effective merchandising in stores of cakes and cookies sections.

Developed and implemented a high standard of training of staff and employees on all policies and procedures set by Nik Bakers at the production facility insuring all products are made with efficiency and quality as per the health and safety guidelines, while minimizing costs and company overhead.

Managed the delivery of all the fresh baked goods to the retail outlets in a timely manner, ensuring all the outlets are fully stocked with fresh products for customers to relish.

Responsible for managing the logistical coordination for the opening of 5 new Nik Baker’s retail outlets.

TEAM LEADER Oct 2009-Jan 2010

VOXDATA SOLUTIONS INC. named a Top 50 Teleservices Agency

Location: Toronto, Ontario Canada

CUSTOMER SERVICE REPRESENTATIVE (Storefront and Production) Apr-Sep 2009

Tim Hortons Inc. is a fast food restaurant chain, specializing in coffee and donut items. It is Canada's largest quick service restaurant chain; as of December 31, 2018, it had a total of 4,846 restaurants in 14 countries. The company has its headquarters in Toronto.

Location: Oakville, Ontario Canada

CUSTOMER SERVICE REPRESENTATIVE (Seasonal Employment) Nov-Dec 2008

LCBO: The Liquor Control Board of Ontario is a Crown corporation that retails and distributes alcoholic beverages throughout the Canadian province of Ontario.

Location: Oakville, Ontario Canada

EDUCATION:

Bachelor of Business Administration 2013

Thiruvalluvar University (T.N)

Languages known: English, Punjabi and Hindi

Excellent References Available Upon Request

Pardeep Singh Rana

Ph.: +91-991******* #3281 Sector 51-D, Police Society

****.****@*****.*** Chandigarh (U.T) Punjab, INDIA

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