Pharmacy Customer Service
Resume:
Innessa Gadol
Forest Hills, NY 11375
*******.*****@*****.***
Highly motivated, energetic, and goal oriented professional with nine years' experience in fast paced, ever growing community pharmacy setting. Enjoy managing team with exceptional ability to recruit, train, develop, and precept team players to perform with the highest of standards and ensure excellent service to customers. Take value in being empathetic and intuitive during client interactions and adept at building trust and strong patient-pharmacist relations. Looking to expand my knowledge and experience and contribute to a new facility.
EXPERIENCE
PrimeMed Pharmacy – Kew Gardens, NY
Supervising Pharmacist/Manager 12/2017-present
Manage all operations within the pharmacy including employee management, scheduling, credentialing, maintaining standards of practice, and implementing policy.
Collaborated with physicians on action plans and recommend therapeutic alternatives as appropriate to improve outcomes, increase access, and lower costs
Identified patients with multiple chronic conditions and conducted comprehensive medication reviews
Prepare weekly business reports to review costs and profits of the pharmacy
Enhanced workplace environment and teamwork by initiating staff/process improvement meetings.
Implemented Medication Therapy Management Program by performing "targeted" and "comprehensive" medication reviews to decrease cost and provide optimal drug therapy for patients.
Furthered profitability by introducing a mandatory negative reimbursement reporting system.
Negotiated lower drug costs with various drug vendors increasing profitability.
VIP Pharmacy
Supervising Pharmacist – Corona, NY 6/2015-12/2017
Manage and lead the fulfillment of prescription orders: processing, filling, managing pharmacy technicians, inventory management, customer inquiries and physician relationships
Prepare all necessary paperwork and be present during all store audits
Improved customer service and pharmacy efficiency, increasing customer retention by 15%
Improved pharmacy workflow, which reduced medication errors and increased time savings
Implemented and provide MTM services in order to enhance patient care
Manage and maintain all store inventory including controlled substances
Establish good relationship with various doctors, pharmacy reps, and insurance providers
Staff Pharmacist-Corona, NY 6/2013- 5/2015
Uphold service standards for counseling, dispensing, pricing, licensing, managing inventory, and record keeping
Supervise the fulfillment of prescriptions by pharmacy technicians.
Communicate policy and procedure changes, system enhancements and clinical updates to all pharmacy staff.
Administer and bill third party’s for flu vaccines
Manage all pharmacy inventory including control substances, drugs, and over the counter products.
Responsible for obtaining drugs and other pharmaceuticals at the best prices from various wholesalers including Kinray and Bellco.
Conduct special counseling sessions that included blood pressure, sugar monitoring, and brown bag days.
Health Source Pharmacy
Staff Pharmacist - New York, NY 11/2010 – 6/15
Provide prescribed medications, drugs, and other pharmaceuticals as needed for adequate patient care.
Ensure adequate control and documentation of all controlled substance records and monitor patient medication profiles.
Supervise all staff including technicians, front store staff, and delivery team
Communicate efficiently with various constituents including medical providers, insurance companies, and participate in third party audits
Responsible for inventory management and pharmacy loss prevention activities
Provide and bill for flu vaccines for all eligible clientele
SKILLS
Language: Fluent in Russian
Certified to immunize, perform CPR and standard First Aid
Proficient in Micro merchant Prime RX system
Providing Medication Therapy Management (MTM services)
Solid multitasking skills
Strong ability to communicate clearly and effectively
EDUCATION
St. John’s University – College of Pharmacy and Allied Health Jamaica, NY
Doctor of Pharmacy (Pharm. D) 09/2004 – 5/2010
LICENSE
New York State Pharmacist License No 055095-1
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