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Pharmacy Customer Service

Location:
Richmond Hill, NY
Posted:
August 10, 2019

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Resume:

Innessa Gadol

***-** **** **** ***. **A

Forest Hills, NY 11375

646-***-****

ac91qi@r.postjobfree.com

Highly motivated, energetic, and goal oriented professional with nine years' experience in fast paced, ever growing community pharmacy setting. Enjoy managing team with exceptional ability to recruit, train, develop, and precept team players to perform with the highest of standards and ensure excellent service to customers. Take value in being empathetic and intuitive during client interactions and adept at building trust and strong patient-pharmacist relations. Looking to expand my knowledge and experience and contribute to a new facility.

EXPERIENCE

PrimeMed Pharmacy – Kew Gardens, NY

Supervising Pharmacist/Manager 12/2017-present

Manage all operations within the pharmacy including employee management, scheduling, credentialing, maintaining standards of practice, and implementing policy.

Collaborated with physicians on action plans and recommend therapeutic alternatives as appropriate to improve outcomes, increase access, and lower costs

Identified patients with multiple chronic conditions and conducted comprehensive medication reviews

Prepare weekly business reports to review costs and profits of the pharmacy

Enhanced workplace environment and teamwork by initiating staff/process improvement meetings.

Implemented Medication Therapy Management Program by performing "targeted" and "comprehensive" medication reviews to decrease cost and provide optimal drug therapy for patients.

Furthered profitability by introducing a mandatory negative reimbursement reporting system.

Negotiated lower drug costs with various drug vendors increasing profitability.

VIP Pharmacy

Supervising Pharmacist – Corona, NY 6/2015-12/2017

Manage and lead the fulfillment of prescription orders: processing, filling, managing pharmacy technicians, inventory management, customer inquiries and physician relationships

Prepare all necessary paperwork and be present during all store audits

Improved customer service and pharmacy efficiency, increasing customer retention by 15%

Improved pharmacy workflow, which reduced medication errors and increased time savings

Implemented and provide MTM services in order to enhance patient care

Manage and maintain all store inventory including controlled substances

Establish good relationship with various doctors, pharmacy reps, and insurance providers

Staff Pharmacist-Corona, NY 6/2013- 5/2015

Uphold service standards for counseling, dispensing, pricing, licensing, managing inventory, and record keeping

Supervise the fulfillment of prescriptions by pharmacy technicians.

Communicate policy and procedure changes, system enhancements and clinical updates to all pharmacy staff.

Administer and bill third party’s for flu vaccines

Manage all pharmacy inventory including control substances, drugs, and over the counter products.

Responsible for obtaining drugs and other pharmaceuticals at the best prices from various wholesalers including Kinray and Bellco.

Conduct special counseling sessions that included blood pressure, sugar monitoring, and brown bag days.

Health Source Pharmacy

Staff Pharmacist - New York, NY 11/2010 – 6/15

Provide prescribed medications, drugs, and other pharmaceuticals as needed for adequate patient care.

Ensure adequate control and documentation of all controlled substance records and monitor patient medication profiles.

Supervise all staff including technicians, front store staff, and delivery team

Communicate efficiently with various constituents including medical providers, insurance companies, and participate in third party audits

Responsible for inventory management and pharmacy loss prevention activities

Provide and bill for flu vaccines for all eligible clientele

SKILLS

Language: Fluent in Russian

Certified to immunize, perform CPR and standard First Aid

Proficient in Micro merchant Prime RX system

Providing Medication Therapy Management (MTM services)

Solid multitasking skills

Strong ability to communicate clearly and effectively

EDUCATION

St. John’s University – College of Pharmacy and Allied Health Jamaica, NY

Doctor of Pharmacy (Pharm. D) 09/2004 – 5/2010

LICENSE

New York State Pharmacist License No 055095-1



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