Customer Service Technician

Ross B. Davis

San Francisco, California

415-***-**** **********@*******.***

Cardiac Technician Preventice Solutions

South San Francisco, California July 2018 – October 2018

• Interpret all EKG data received for patients wearing Company monitoring devices to assist physicians in an accurate diagnosis of the patient.

• Process, analyze, interpret and edit EKG data

• Process trans-telephonic events and wireless recording data

• Educate patients about service and monitor use

• Evaluate ECG for notification criteria in order to collect recordings and patient symptoms as needed

• Facilitate activation of EMS, if indicated

• Accurately document actions taken within patient records

• Possess the flexibility to adapt in a constantly changing environment and evolving procedures

Customer Service Rep. III Medtronic Monitoring, Inc. South San Francisco, California August 2015 – June 2018

• Monitor ECG patients who used the SEEQ patch

• Call on patients who activate their sensors to collect symptoms and report to doctors and healthcare facilities

• Review EKG data and various algorithm findings for accuracy using WSP and Medtronic’s analysis tools

• Identify, report and notify doctors of patients with abnormal and life- threatening ECG arrhythmias

• Review all work from technicians to ensure accuracy

• Communicate with internal sales, diagnostics representatives and customers

ECG Monitoring Technician Biotelemetry, Inc.

San Francisco, California August 2014 – August 2015

• Complete all assigned and required training; stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation.

• Review ECG recordings and related algorithm findings for clinical accuracy/completeness and move to the appropriate queue; evaluate ECG for notification criteria and document actions

• Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol

• Conduct quality assurance of readings and reports that will be delivered to physicians

Substitute Teacher SFUSD

San Francisco, California Sept. 2013 – May 2014

• Teaching in all grades in public schools of San Francisco

• Explaining lesson plans

• Assisting teachers with daily tasks

• Helping students with homework

Certifications

• Certified Cardiographic Technician, Cardiovascular Credentialing International, October 2015

• Certified Rhythm Analysis Technician, Cardiovascular Credentialing International, December 2014

• BLS Certified - American Red Cross

• Completed Civil Service Exam Rank #1 – 2019

• CBEST – permanent credential

Education

Gateway Seminary, M.Div., Biblical Studies

San Francisco State University, BA, Liberal Studies Volunteering

• Bridgemont High School

• Laguna Honda Hospital

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