Customer Service Administrative Assistant
Resume:
DAWNETTE WILLIAMS
********.********@*****.**
ADMINISTRATION/CUSTOMER SERVICE
A highly dedicated and analytical-oriented professional with over 5 years of office administration and customer services experience
HIGHLIGHTS OF QUALIFICATIONS
Excellent customer service skills, committed to achieve customer satisfaction
Outstanding communication and interpersonal skills
Able to effectively work as a team or independently with minimal supervision
Organized, articulate, responsible, motivated and hard working
Ability to multi-task and adaptable to new concepts, environments and responsibility
Approached task with confidence and enthusiasm in a professional manner
SKILLS AND EXPERIENCE
Administration/Clerical/Receptionist
Managed incoming mail and distribution and outgoing mail, which included courier delivery and pickup.
Filed hard copy of contract in a standing file system, including invoices, letters and documents.
Matched and coded invoices with purchase orders and packing slips.
Answered switchboard and distribute calls to various departments and setup of conference calls.
Typed letters, quotes, bids, documents and hydraulic stickers for various departments.
Decorated the main floor, bistro and T.V. room to complement special month/days such as Christmas, Valentine and St. Patrick’s Day.
Composed and posted monthly and daily activities for residents, including special event brochures and daily meal menu.
Maintained supply cabinet, fax and copy machines.
Responsible to call 911 in case of an emergency, including power, telephone, gas problems or residents.
Assured the entire reception area, including kitchenette, dining, bistro was inviting and tidy.
Assisted nursing department in indepentend and memory care, including the Dining, Funs and Environmental Manager in various task.
Customer Services
Provided superior customer service to customers in person and via telephone
Attended to customer requests and concerns, providing guidance and effective assistance.
Arranged customers order(s) for courier pickup and delivery.
Tracked customer’s shipment and obtained proof of arrival to destination.
Contacted shipping department regarding inbound shipment to be cross-docked as per customer’s request.
Forwarded all COA, MSDS and B.O.L. to shipping department to accompany outbound shipments.
Forwarded to customers a monthly report on current stock and storage charges.
Transferred customer files at the end of month in storage.
WORK HISTORY
Seasons Milton Retirement Home, Milton 2018-2019
Concierge/Receptionist/Accounts Payable
Tamefield Warehousing & Distribution 2017-2018
Administrative Assistant/Customer Service
Talentcor, Brampton 2012-2014
Various Positions
A&S Communication, Brampton 2009-2011
Clerical
Viking Fire Protection Inc. 2000-2009
Receptionist/Accounts Payables
EDUCATION
triOS College 2015-2016
Diploma in Accounting and Payroll Administration
ADDITIONAL SKILLS
Typing: 50 W.P.M.
Reference Available Upon Request
Contact this candidate