DAWNETTE WILLIAMS

647-***-**** / 905-***-****

ac91p7@r.postjobfree.com

ADMINISTRATION/CUSTOMER SERVICE

A highly dedicated and analytical-oriented professional with over 5 years of office administration and customer services experience

HIGHLIGHTS OF QUALIFICATIONS

Excellent customer service skills, committed to achieve customer satisfaction

Outstanding communication and interpersonal skills

Able to effectively work as a team or independently with minimal supervision

Organized, articulate, responsible, motivated and hard working

Ability to multi-task and adaptable to new concepts, environments and responsibility

Approached task with confidence and enthusiasm in a professional manner

SKILLS AND EXPERIENCE

Administration/Clerical/Receptionist

Managed incoming mail and distribution and outgoing mail, which included courier delivery and pickup.

Filed hard copy of contract in a standing file system, including invoices, letters and documents.

Matched and coded invoices with purchase orders and packing slips.

Answered switchboard and distribute calls to various departments and setup of conference calls.

Typed letters, quotes, bids, documents and hydraulic stickers for various departments.

Decorated the main floor, bistro and T.V. room to complement special month/days such as Christmas, Valentine and St. Patrick’s Day.

Composed and posted monthly and daily activities for residents, including special event brochures and daily meal menu.

Maintained supply cabinet, fax and copy machines.

Responsible to call 911 in case of an emergency, including power, telephone, gas problems or residents.

Assured the entire reception area, including kitchenette, dining, bistro was inviting and tidy.

Assisted nursing department in indepentend and memory care, including the Dining, Funs and Environmental Manager in various task.

Customer Services

Provided superior customer service to customers in person and via telephone

Attended to customer requests and concerns, providing guidance and effective assistance.

Arranged customers order(s) for courier pickup and delivery.

Tracked customer’s shipment and obtained proof of arrival to destination.

Contacted shipping department regarding inbound shipment to be cross-docked as per customer’s request.

Forwarded all COA, MSDS and B.O.L. to shipping department to accompany outbound shipments.

Forwarded to customers a monthly report on current stock and storage charges.

Transferred customer files at the end of month in storage.

WORK HISTORY

Seasons Milton Retirement Home, Milton 2018-2019

Concierge/Receptionist/Accounts Payable

Tamefield Warehousing & Distribution 2017-2018

Administrative Assistant/Customer Service

Talentcor, Brampton 2012-2014

Various Positions

A&S Communication, Brampton 2009-2011

Clerical

Viking Fire Protection Inc. 2000-2009

Receptionist/Accounts Payables

EDUCATION

triOS College 2015-2016

Diploma in Accounting and Payroll Administration

ADDITIONAL SKILLS

Typing: 50 W.P.M.

Reference Available Upon Request

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