M.Tulasi ram ac91ns@r.postjobfree.com 098********

Profile Summary

Has 12+ years of software development and support experience in the areas of Security and Manufacturing domain development and support along with web applications. My experience spans across Business Analysis, Application Analysis, Requirements Management, Client interactions, Team management, Development, Application maintenance, Deployment and Testing.

Have good experience Business Analysis, Application Analysis, Requirements Management, Incident Management, Problem Management, Change Management, Small maintenance work

Having good knowledge on ITIL (Information Technology Infrastructure Library) Process.

Have Good Experience on DR(Disaster Recovery) Process .

Ensure that Service Level Agreements are met at all times

Good debugging skills

Experience in Security and Manufacturing domain.

Offshore client experience in direct interaction with clients in providing/suggesting solution, coding and offshore coordination.

Hands on experience in dealing and coordinating with multiple teams in development and Support Teams.

Excellent Customer Service Orientation

Strong attention to detail when communicating with customers (verbal & written)

Ability to empathize with customers and convey confidence

Strong documentation skills

Familiarity with java Web applications

Working knowledge of SQL, Java related technologies

Experience in team building, leading and mentoring new team members.

Experience in estimations, assigning tasks and work delegation to offshore.

Having hands on experience in Product development using Java and J2ee technologies.

Solid background in Object-Oriented analysis and design. Good at various design patterns ( J2EE patterns)

Have good experience in Struts framework.

Have good Knowledge in EJB.

Automation Anywhere Certified ADVANCED RPA Professional

Basic Knowledge of Automation Any Where Development

Have good Experience in working with Ford Framework.

Experience with relation databases MySQL 5.0, SQL Developer and Top Link

Deployed J2EE applications on web sphere that involves JAR.

Strong ability to debug program defects.

Management Skills

An effective Associate, skilled in recruiting the support of all team members in aligning with project and organizational goals.

Interact with clients to understand the business requirements

Strong verbal and written skills and an ability to enhance corporate identity through improved communications.

Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.

Having good Experience on people management.

Offshore Experience

9+yrs worked in client place with Clients and providing/suggesting solution, estimations, coding and work delegation to offshore.

Education Qualification

Bachelor of Computer Science from SV University passed out of 2005.

Professional Experience

1Currently working with Thirdware Technology Solutions, Chennai from June 2010 – Till date

2Worked as a Software Engineer with Trivensys, Bangalore from Jan 2009 – June 2010

3Worked as a Software Engineer with Trianz Consulting Pvt.Ltd, Bangalore from Dec 2007 – Dec 2008.

4Worked as a Lab Instructor with MTIM Institutions, Palamaner from May 2005 – Dec 2007.

Technical Skills:

Java Technologies

Java/J2EE, Servlets, Struts.JSP, EJB, JDBC, Top Link,

Operating Systems

Windows XP,NT,07,Unix

Servers

Apache Tomcat, BEA Web Logic, Web sphere 8.0

Frame Works

Struts

Database

Oracle, My SQL, SQL Developer

Web Technologies

HTML, Xml, shell script.

Version Control

CVS,PVCS(Platonic version control system), Serena, AccuRev

IDE/Tools

Eclipse,RAD,RPA(Automation Any Where),BMC Software, Monitoring tools, Request center

WORK EXPERIENCE

Project Name

CAVES2,TMS2,Procon2,LBAI (Development and support)

Company

Thirdware Technology Solutions

Client

Ford Motor Company

Role

Team Lead (Handling both development and Support Activities)

Designation

Sr.Technical Analyst

Team Size

10

Duration

Jan 2013 to Till Date

Technologies

Core Java, JSP, Struts, Oracle11g, Microsoft SQL Server 2008,Top link, Web Sphere, RSA, AccuRev 6.0

Role: Team Lead

Projects Description:

Caves2:

CAVES 2 (Capitalized Vehicle System) This is the Application Ford of Australia Employees (Ford Motor Company Employees and Retired Ford Motor Company Employees) are using for taking new leased vehicles from the Company and returning the Current Vehicle to the company.

TMS2:

TMS - Tax Management System (customized for FOA). It’s a part of BSRP Program (Business System Renewal Program).

FBT talks about fringe benefit amounts, the employee's share of the taxable value of each fringe benefit that relates to FBT year in their respective interfaces, reports and screens

Procon2:

Ford Motor Company of Australia operates a unique Project Control and Asset Management System (PROCON) on the Unisys LINC platform. The new Application (PROCON2) must deliver the same functionality as the existing legacy system PROCON.

LBAI:

LBAI (FOA Line Balancing) the system of record for Ford of Australia’s (FOA) HR, timekeeping, payroll and absence management business functions. PS processes timekeeping information for employees, both Hourly and Salaried, working in Ford of Australia. Hourly employees use clocking devices situated around the site to record their time.

Application implemented functions like clocking restrictions, punch resolution and attendance summary.

Roles and Responsibilities:

Interact with clients to understand the business requirements.

Effectively handling Business Analysis, Application Analysis, Requirements Management, Incident Management, Problem Management, Change Management, Small maintenance work related tasks

Complete Ownership: Track Support issues through to closure upon complete agreement with Customers at all times

Wiling to assist Solutions (Professional Services) team and other teams within the Company when needed or as situation demands and visit Customers when needed on specific/ rare occasions

Effectively handling client change requests by ensuring that change requests and documentation is complete, conducting impact analysis and following through on execution of changes effectively handling Code Deployments for both lower environments as well as Production Environment

Help resolve software and technical questions for the customer efficiently and effectively

Gather the required information necessary in order to best handle customer software and technical inquiries

Manage customer expectations regarding estimated response times for issue resolution

Meet SLAs like response and resolution times by Support organizations

Extensively research and document customer technical issues

Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.

Partner with Technical Support team members on various strategic projects when needed

Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.

Run monitoring reports for usage, performance, and/or availability.

Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team

Project Name

FBMS (Fleet Business Management System)

Company

Thirdware Technology Solutions

Client

Ford Motor Company

Role

Team Member

Designation

Sr.Technical Specialist

Duration

July 2010 – January 2013

Technologies

Core Java, JSP, Struts, Oracle11g, Top link, Web Sphere, RSA, PVCS, Serena

Oracle, Web sphere

Role: Team Member

Description:

FMBS (Fleet Business Management System) is a web based application is using in the Ford motor company to give the incentives for their Fleet customers (ordering the huge number of vehicles)

In this application we are doing calculating the incentives for the fleet customers and giving the incentives to them

In this application we have 3 modules

Admin

In the module the admin is Assigning the FIN to the corresponding one NAM

Proposal

In the module the NAM/SAM will create the Proposal or update the proposal and approve the proposal to the corresponding Fleet customer and assign the incentives to the fleet customer

Contact

In the module the Nam is creating and maintain the fleet customer contact related information

As a Team Member I was involved in the following activities

Key activities include:

Understand the requirements of business users when a change request comes.

Provide an estimate for the task assigned

Fixes the change request in accordance with schedule.

Effectively handling client change requests by ensuring that change requests and documentation is complete, conducting impact analysis and following through on execution of changes

Communicate status to the Project Manager on a regular basis.

Participate actively in team meetings and onsite conference calls.

Enhance and suggest new documents for KT purpose.

Complete all the mandatory trainings in my learning.

Project Name

Education Enterprise Application

Company

Trivensys

Client

An island.

Role

Team Member

Designation

Software Engineer

Duration

January 2009 – June 2010

Technologies

Core Java, Servlets, JSP, Html.Oacle, Web sphere

ONLINE CAMPUS Automates all campus (School/College) processes like Campus management, Student information, HR, Exam, Transport and many more. Track Academic and Performance, save time and cost, Data Accuracy, Data reports for management, Maintain history data are its features. Anyone like Student, Faculty, Parent, Admin, and Management can access the application through Desktop, Laptop.

Key activities include:

Involved in Analysis and requirement gathering for the existing educational system needs.

Prepared analysis and design documentation for the framework.

Involved in coding of various functionalities with playing ownership of features like payroll, Student Details, Hostel, Leave management, Master slave synchronization, Biometric attendance.

Involved in Database modeling and table creations

Involved in timely bug tracking and fixing.

Project Name

Get Access

Company

Trianz Consulting Pvt.Ltd

Client

Entrust Inc. Canada.

Role

Team Member

Designation

Software Engineer

Duration

December 2007 – December 2008

Technologies

Core Java, Servlets, JSP, Html.Oacle, Web sphere

Role: Team Member

Get Access is an Identity and Access management solution that provides

Authentication.

Authorization

SSO

Description:

Get Access protects web resources by providing authentication, authorization and SSO functionalities. When an end user tries to access a web resource; runtime interrupts the request and verifies identity of the user using other services of GA and allows/declines user to access resource. Get Access uses role based Access Control Model. Authentication is the first step in access control solution.

Authentication techniques supported by Get Access are.

User Password Authentication

Certificate Based Authentication

Windows Directory Based Authentication

User Based Authentication

As a Team Member I was involved in the following activities

Key activities include:

Involved in coding of Service Control Agent.

Responsible in Design and Developing of Admin Application using Servlets, JSP, and HTML.

Involved in interaction with the client on requirements.

Used VSS for source code version control

Role

Desktop Admin

College

Mother Theresa College,Palamaner

Duration

May 2005 – Nov 2007

Key activities include:

Involved in assembling of computers, Trouble shooting of pc.

Good knowledge on Software Installations on different flavors of windows Operating system and different Software packages (Java, C, C++, ActiveDiretory, MS-Office, Auto-CAD, Etc).

Interacting with Customers and resolving their PC related issues.

Interacting with vendors for purchasing of different components and for any warranty related issues/problems.

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