Medical Customer Service
Resume:
Aubrey Weldon
****Bluffstone Drive Round Rock Texas 78665 512-***-**** e-mail: ***************@*****.***
(2018 to 2019) Animal Health and Surgical Technician – Williamson County Regional Animal Shelter
Williamson County, Texas
Performed routine paraprofessional duties in the medical treatment of animals
Supervised the activities of the animal care specialists and administrative staff as necessary
Administered care to all incoming animals including vaccinating, de-worming, weighing, photographing, performing heartworm tests, giving medication and assigning temperament/behavioral levels
Entered information into the database and adjusted database to streamline use
Selected and prepared animals for surgery, administered and logged medications, and monitored animal vitals through the surgery and recovery process
Assisted veterinarian in spay/neuter surgeries
Communicate post-surgery instructions to new adopters, fosters or rescuers
Determined disposition on all animals
Identified and provided medication to sick and/or injured animals
Euthanized as needed
Identified animals in need of foster homes, rescue and/or behavior modification
Supervised kennel staff of 6-16 personnel
Provided direction to shelter volunteers, community service personnel and fosters
Ensured secure building, money in lock box, and inventory of kennel supplies
Oversaw the general maintenance and cleanliness of the facility
Complied with departmental and countywide policies and procedures
(2010 to 2018) Medical Administrator – Bastrop County Animal Control and Shelter
Bastrop, Texas
Established and directed surgical program
Established heartworm treatment program
Established feral cat program
Established, performed and directed daily medical/behavioral treatments/procedures
Established, performed and directed medical and behavioral intake procedures
Established foster medical/bottle baby program
Coordinated off-site microchip/vaccination clinics
Researched, contacted and coordinated dog and cat rescue
Veterinarian medical/surgery/clinic coordinator and billing liaison
Maintained individual and group medical data and compiled reports
Performed Animal Control Officer duties
Performed Certified Euthanasia Technician duties
Authored procedural manuals and standard operating procedures
Established and ensured proper stocking of medical supplies
Staff and volunteer medical/surgical/operations trainer
Animal behavior/personality/safety assessor and monitor
Developed procedures for use of medication for anxiety/depression in dogs and cats
Medical consultation with adopters and fosters
Started music therapy program for dogs and cats housed at the shelter
Started canine play pairs/groups
Performed kennel technician duties
General medical equipment repairs
Worked closely with animal behaviorist and trainer
Performed training for dog behavior modification
(2004 to 2009) Manager- DSW
Austin, Texas Littleton, Colorado Denver, Colorado
Review resumes and applications submitted through various online facilitators such as
Monster and Career Builders.
Pre-screen potential employees both through interviews on the phone and in person.
Off-site recruiter for DSW in nearby malls and shopping districts.
Performed background checks for potential employees through the Van Ella online program.
Plan, schedule and direct new employee orientation training.
Assist new hires in completing new hire forms such as 8850, I-9, and W-4 documents among
other company intended forms.
Trained groups of 40 or more associates in workshops related to customer service, efficient
task completion and sales using the company’s customer service program: Check/ Check/
Match and One on One daily performance evaluations.
Design well-organized associate work schedules that can maximize sales in peak business
hours as well as complete daily tasking goals.
Ensure that each of the associates’ working hours and breaks are consistent to the Stromberg
Time Punch Card program.
Process and submit weekly payrolls ensuring that crude time, paid time off, vacations and
Holidays are included if applicable to each associate during their work week.
Balance store funds ranging in monetary incomes between $4,000 to 15,000 daily.
Consistently achieved daily, weekly and monthly sales goals in multi-million dollar
environments.
Recollect and compile daily sales envelopes that include hourly sales tracking, individual
register count, deposit slips, deposit bag counts, processed change orders and register
media.
Complete work orders needed for the interior and exterior maintenance of the store.
Process store purchase invoices to the corporate office on a weekly basis.
Place supply orders using companies such as Office Depot, Lobe Electronics, Victory
Packing EC Supplies and other corporate websites.
Receive deliveries of merchandise of up to 600 cases and process according to company
guidelines.
Follow company protocols in shipping any defective or recall items using UPS account and
ABF freight shipping.
Skills:
Microsoft Windows XP: Proficient in Excel, Word and Outlook)
Adept with Pet Point and Shelter Buddy
Excellent verbal and written communication skills with an eye for detail
Extremely productive in a high-volume environment.
Fabulously creative with exemplary problem solving, motivational and leadership skills.
References for Aubrey Weldon
oDr. Mark Rumple DVM – Shelter Veterinarian thru 2018
oDr. Jonathan Cohen DVM – Volunteer Veterinarian medical and surgical
oDr. Regina Bohmfalk DVM– Austin Community College Veterinarian
oDr. Kerry Coombs DVM – Austin Community College Veterinarian
Offsite/Clinics Veterinarian
oDr. Jane Mahlow DVM – Shelter Veterinarian thru 2011
oErica Thompson – Former Bastrop County Animal Shelter Director
oLieutenant Joey Dzienowski – Sheriff’s Deputy Director
oOfficer Junior Tucker – Bastrop County Estray Officer
oOfficer Mark Allen – Elgin Animal Control Field Officer
oOfficer Troy Walters – Bastrop County Animal Shelter Director thru 2014
oMary Morales – Bastrop County Animal Control Officer
oAngelica Esquivel – Bastrop County Shelter Medical/Surgical Co-worker
oRachel Rohe – Bastrop County Animal Shelter Care Officer
oRhonda Simank – Bastrop County Animal Control Field Officer 2016
oVickie Fry – Bastrop County Animal Shelter Co-Worker thru 2018
oKarissa Boyce – Bastrop County Animal Control Field Officer thru 2017
oWendy Ballard– Bastrop County Animal Shelter Rescue Coordinator
oAlexis Canfield– Rescuer and shelter volunteer
oChristina Hardy-Hayes – Hardy-Hayes Refuge Rescuer and volunteer
oSara Axton – Friends of Bastrop County Animal Shelter Volunteer
oChristina Blue – Bastrop County Animal Shelter Surgical Volunteer thru 2018
oDeanna Troy – Bastrop County Animal Shelter Volunteer
oKaren Herbert – Bastrop County Animal Shelter Volunteer
Contact this candidate