Manager Quality

PROFESSIONAL SUMMARY

I understand that my Title is Director, but I have always been hands-on and not only enjoy managing people process’ and procedures, but I enjoy doing the work of QA Testing also. I do not care what you call me as long as you call me>

My passion for business focuses on the philosophy of “building in quality” by defining solid practices with over 18 years of experience. Responsibilities include hiring, training, growth and performance of personnel. From the beginning phases of development to the completion of the project, I am typically involved in nearly every aspect of the project. I believe in building better QA teams through mentoring, training, and coaching as well as the development of teamwork through collaboration and communication. As a manager, I am working to ensure the proper utilization of personnel that best fits the current needs of the company.

KEY SKILLS:

Certified Scrum Master Certification #000356570

Develop and implement QA Methodologies policies, processes and procedures

Define the test and release process, develop test plans, test specifications, test cases, test scripts and reporting procedures

Mentor, train, and assist with the growth of personnel, both state side and offshore

Implement various, automated testing approaches

Perform defect management, maintenance, tracking, and issue resolution

Tools: Jira, QA Partner, SilkTest, SilkPerformer, QTP, SQA Robot, SQA Manager, Astra QuickTest, QA Plan & Track, Bugzilla, TFS,

Operating Systems: Windows 95/98/NT/2000/XP/2007, Linux, Debian, Unix

Internet: Internet Explorer, Safari, Mozilla Firefox, Chrome, Opera

Databases: Oracle, SQL,

Languages: C/C++, HTML, SQL, Java, JavaScript, Visual Basic

Industries: Supply Chain Finance, Mobile, Security, Financial, Utilities, Transportation, CRM, Web Services,

PrimeRevenue, Inc. (4/2014 to 5/2019)

Role: Director of Quality Assurance

Establishing testing plan, test cases process, and coordinating QA resources to deliver on regular milestones and delivery schedules/deadlines.

Taking a proactive approach and accountability of assigned tasks.

Leading QA resources through the entire process of planning and executing manual and automated testing solutions.

Dedicated to providing quality software products.

Extreme focus on Attention to Detail.

Coordination with the QA Team both onshore and offshore to ensure that the processes are being followed and executed properly.

Ensure testing planning, test cases and test approach is accurate, focused on customer needs, and in line with expectations.

Following, training and supporting agile practices.

Ensuring Agile Scrum practices are followed

Work with Product Managers and development Team Leads to establish requirements, stories and test cases for new features and bug fixes

Oversee execution of test cases and updating results on an ongoing basis until the verification of requirements and product regression is completed.

Attending appropriate stand-up meetings and supplying proper updates to team.

Working with Product Team, help build a strategy for automated regression testing.

Update process improvements by identifying problems, driving discussion, and evaluating alternatives

Support the QA team and process for engaging with developers, product managers, and services/operations personnel

Lead, represent, the QA team both locally and remotely by providing status updates and reports on QA execution and issues to the Product Team.

Advance Auto Parts (1/2014 – 3/2014) Contract

Role: Lead Test manager

Develop and manage a program level testing strategy

Lead a team responsible for development and execution of quality assurance processes within a variety of methodologies (waterfall, agile) and varying sizes and types of initiatives (maintenance releases, emergency changes, minor releases through major multi-system projects). These processes should include all phases of functional testing, load and performance testing, manual and automated testing

Develop and manage a test plan that is integrated with overall single project and program level plans.

Lead the identification, development, and administration of testing resources including test environments, labs, data repositories, and testing tools

Collaborate with project management staff in estimating resource needs for new initiatives. Forecast staffing needs based on budget and workload. Ensure staff resource levels are appropriate to meet the forecasted need

Provide overall testing project management with daily / weekly scorecard reporting

Utilize risk-based testing principals in order to prioritize testing efforts

Manage multiple test resources from multiple test sources.

Build relationships with other QA and development teams in order to facilitate communication of resources needs (personnel and labs), coordination of testing efforts, continual process improvement, and thorough end-to-end testing of cross-platform changes

Develop relationships with IT customers and acquire working knowledge of business processes. Optimize interactions with business users during user acceptance testing to ensure all changes are reviewed and understood by the user prior to UAT sign-off

Lead and mentor staff on quality improvement tactics in a focused effort to meet corporate and division objectives at the program and project level.

Establish quality goals, metrics, and reporting processes. Provide leadership in analysis of quality and defect trends and continual process improvement

Moxie interactive (11/2011 - 11/2013)

Role: QA Director

•Directs overall operational management in planning and execution of quality assurance procedures and implementations

• Define and implement Quality policies ensuring finished products conform to functional expectations, creative concepts, client objectives, technical performance standards

• Collaborate with Program Leadership on reviewing scoping and effort estimates

• Collaborate with Program Leadership and other functional teams to plan project test execution timelines, objectives, and milestones

• Work with full functional team for delivery of input test deliverables necessary for successful test execution

• Assist with the translation of user stories to appropriate test cases and cycles

• Manage day to day activities of test analysts for QA execution across client initiatives

• program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments

•Work with Program Leadership and Development leads to develop project pipeline and resource allocation models for QA

•Manage Anticipates ongoing regression test initiatives for major systems/applications

•Collaborate with senior leaders in all departments for ongoing quality improvement processes across the full delivery lifecycle

•Develop and manage quality assurance metrics for performance improvement of all teams

•Supervise recruitment, training, retention, and organization of QA staff

• Assist in deploying the Quality Assurance methodology across agency and ensure appropriate ongoing updates based on changes in technology or client project mix

• Collaborate with development leadership to establish & enforce quality standards

•Maintain up-to-date knowledge of quality, testing, and technology standards, industry trends, and software testing methodologies/ best practices

•Ensure full staff training plans for each level and area of focus

Mansfield OilCompany (6/2011 - 11/2011) Contract

Role: QA Manager

Responsible for defining and implementing policies, processes and procedures for the Quality Assurance and Support Departments.

Responsible for the hiring, management, training and performance management of personnel teams consisting of a mix of contract, 5 off shore and permanent personnel.

Implement a QA Methodology, Test Plan Management, Defect Management, overall policies, procedures and workflow processes throughout the development & testing process.

Ensure all requirements are met or exceeded with the highest quality possible.

Successfully manage the testing and implementation of all updates, defect fixes, projects and enhancements to current systems and newly integrated systems.

Define and validate business, functional, and technical requirements, and confirm requirements are met and satisfied prior to implementation.

Responsible for quality of all IT systems.

White Pine Systems, LLC (10/09 – 11/11)

Role: VP of Product Services

Responsible for building the support call center, online product store, demo system and the QA (Quality Assurance) department.

Responsible for defining and implementing policies, processes and procedures for the Product Support, Product Training and the Quality Assurance Departments.

Responsible for the hiring, management, training and performance management of personnel, consisting of contract and permanent personnel.

Responsible for supporting, maintaining and performing demonstrations of the company's products and Demo system.

Ensure the QA Methodology, Test Plan Management, Defect Management, overall policies, procedures and workflow processes are followed throughout the testing process.

Ensure any and all HIPPA compliance requirements are met or exceeded.

Allconnect, Inc (11/05 – 10/09)

Role: Director of Quality Assurance

Responsible for defining and implementing policies, processes and procedures for the Quality Assurance and Support Departments.

Responsible for the hiring, management, training and performance management of personnel teams consisting of a mix of contract, off shore and permanent personnel.

Ensure the QA Methodology, Test Plan Management, Defect Management, overall policies, procedures and workflow Processes are followed throughout the testing process.

Successfully managed the testing and implementation of all updates, defect fixes, projects and enhancements to current systems and newly integrated systems.

Define and validate business, functional, and technical requirements, and confirm requirements are met and satisfied prior to implementation.

Responsible for building and maintaining a Quality Assurance Lab environment.

Responsible for all IT systems.

Limited Brands Inc (1/05 – 8/05)

Role: QA Manager (Contractor)

Responsible for improving and implementing present policies and procedures following SDLC within the Quality Assurance Department

Responsible for the hiring, management, training and performance of 47 personnel in the QA Department/Team consisted of a mix of contract, permanent, temporary as well as offshore personnel

Ensure the QA Methodology, Test Plan Management, Defect Management, overall test policies and procedures and workflow Processes are followed throughout the testing process

Successfully managed the testing and implementation of Automated Labor Scheduling Software package (WorkBrain) with current POS systems prior to implementation to 4000 retail stores.

Validate functional requirements, technical requirements and customization elements were fulfilled by Vendor(s)

Implemented processes for proper use of the Test Director product within the QA environment and teams

Managed the needs of the QA team including hiring, mentoring, training and building of a positive team atmosphere

BlackDragon Software., LLC. (12/01 – 12/04)

Role: QA Director

Responsible for creating and building a top-notch, Quality Assurance Department

Creation and implementation of a QA Methodology, Test Management Plan, Defect Management Plan, Code Migration Plan, test scripts, automation, overall test policies and procedures and Workflow Processes

Created and documented the “Build and Release” procedures used at BlackDragon

Implemented and maintained a product-level testing environment including hardware and software

Forecasted, trained, mentored and built up QA personnel to work and grow as a team

Determined appropriate tools and environments for automated functional and performance testing

Coco Consulting Co., Inc. (5/01 - 12/01)

Role: QA Mgr/Lead (Contractor)

Responsible for the building and defining all policy and procedures for the Quality Assurance of a web-based development project for a major southeast public utility company.

Responsibilities included creation and validation of the Test Management Plan, Defect Management Plan, Test Scripts and Automation elements and files.

Responsible for maintaining Compliance with Government Standards.

Responsible for the defect tracking system's processes, selection, and implementation of the workflow processes.

Validated that all functional, business, and technical requirements were met or even exceeded if possible.

iXL (5/00 - 5/01)

Role: Project Manager – ERM/CRM

Responsible for the management of simultaneous, web-based software-development projects within FedEx in the (ERM/CRM) areas

Creation of the Master Project Plan and was responsible for the management and monitoring of the internal and external status reports from the project's team members

Managed interactions with the client involving all status updates, problem determination, problem resolution as well as continually monitoring the overall success of the engagement

Managed project team members stateside and offshore

Monitored time management, interaction with the client, team meeting contents, and the project budget

Mentored various teams regarding web-development, testing methods and procedures

Defined and delivered project deliverables to the client

Clarus Corporation (11/99 - 5/00)

Role: Team Lead / QA Engineer (Contractor)

Responsible for documentation, testing, and implementation of Fusion and Fusion Links, a middleware for an OAGIS-compliant B2B Internet e-commerce application being developed that utilized MSMQ/MTS with XML messages to enable the e-commerce product (MSSQL7). This product allows for data transfer between proprietary ERP systems.

Continued with automation of the e-commerce product with SQA Robot/Test Suite 7.1. ERP types were Oracle, Peoplesoft, SAP, as well as various others in Microsoft SQL Server and Windows NT-based applications

Travelled to client’s location in order to perform required product implementation as well as performance and functionality testing of installed applications. Documented and tracked problems until a resolution was achieved

Client/Server Labs (3/99 - 11/99)

Role: Project Manager / Team Lead / QA Engineer

Responsible for functional testing of new, eCommerce-centered, web-based applications.

Responsible for setting up the testing environment including the writing of the test plan, test cases, and test scripts. Additionally, I set up automated mentoring tests utilizing Mercury’s WinRunner.

Performed the hiring, training, and management of team members.

Delivered consulting to State Farm, Bloomington, IL on the proper way to perform planning, documentation and the implementation of PeopleSoft applications in a Client-Server environment

References Available Upon Request

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