Felicia R. McClain

**** ****** **** **

Montgomery, AL 36117

334-***-****

ac91m0@r.postjobfree.com

Objective: Seeking to use earned skills and knowledge to assist your facility in an administrative support role. Ability to prioritize daily workload, with the requisite skill-set to perform under difficult circumstances. Excellent interpersonal skills and a dedicated work capability of providing quality care while working with a sense of urgency and purpose. Summary of Qualifications

• Excellent communication skills, focused and accomplished leader, recognized for team building and motivational skills. Client focused, professional, reliable, driven, and self- starter.

• Thorough experience in insurance billing/claims and health records.

• Detailed knowledge and education working with medical records; strong ability to read and understand the content of the medical record, and medical terminology.

• Knowledge and experience to make determinations as to eligibility for the type of benefit sought and fully analyze, develop, and request required evidence for benefits.

• Proficient in Microsoft Word, PowerPoint, Excel, Access, SharePoint, and Outlook. Education

• Associate in Applied Science, Community College of the Air Force July 2016 Information Management

Training

• Clinical Hours: Fundamentals (64 hrs), Adult I (150 hrs), Adult II (90 hrs), Adult III (90 hrs), Adult IV (90 hrs), Psych (150 hrs), OB (150 hrs), Pediatrics (150 hrs), Community Health (150 hrs), Preceptorship (150 hrs)

• Cardiopulmonary Resuscitation Certification, 187 th

FW Montgomery, AL. 2017

Professional Experience

American Family Care, Montgomery, AL. Dec. 2018-Present 40 Hours/Week

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.

• Register patients, update patient records, and verify insurance accurately and timely.

• Follow company procedures related to workers’ compensation and occupational medicine patients.

• Determine, collect and process patient payments and address collection and billing issues.

• Maintain complete and accurate documentation.

• Knowledge of coding classification systems; ability to format and present results and provide guidance to improve accuracy.

• Ability to review coded data and supporting documentation to identify adherence to applicable standards

• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.

• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.

• Balance daily patient charges (cash, check, credit cards) against system reports.

• Complete closing procedures by preparing closing documentation and submitting required reports.

• Maintain complete and accurate medical and billing documentation. Administrative Support, Air Force Cyber College Montgomery, AL. Feb. 2017- July 2018 40 Hours/Week

• Oversaw preparation and dissemination of correspondence and other forms of communication to global academic programs and credentials via the All Partners Access Network (APAN) system.

• Assisted in creating and publishing lessons plans, syllabi, articles, and presentations for students.

• Planned and scheduled classroom and lab sessions for students and staff.

• Scheduled and coordinated foreign travel via Aircraft and Personnel Automated Clearance System (APACS) according to the Foreign Clearance Guide (FCG) for staff and students.

• Assisted in management of squadron budget for operations and maintenance; monitored daily transactions and reported status of unit funds to commander.

• Analyzed financial management trends and practices; helped develop guidance for efficient use of unit funds.

• Performed purchasing functions and stock control inventories as the Government Purchase Cardholder (GPC) and alternate IT Equipment Custodian (EC).

• Maintained all personnel files and office memorandums and reports. Communicated with all levels of command staff, department heads.

• Performed other duties as the Unit Control Center (UCC) specialist. Student Nurse Preceptorship, Jackson Hospital Montgomery, AL Dec. 2014 150 Hours

• Performed daily patient head-to-toe assessments.

• Monitored vital signs.

• Started and discontinued intravenous lines (IVs) under nurse supervision.

• Administered patient medications and educated patients prior to administration.

• Started and discontinued Foley catheters.

• Performed urinalysis testing.

• Performed wound care and dressing changes.

• Assisted with patient ambulation.

• Performed passive ROM exercises.

• Performed sterile technique.

• Monitored patient input/output.

• Set up and performed Electrocardiogram (EKG) testing.

• Drew blood labs and obtained blood cultures.

• Performed central line dressing changes.

• Performed tracheotomy care.

• Performed blood glucose and INR checks.

• Charted on patient records under nurse supervision. Administrative Support Technician, GS-0303-06 Sep. 2008-Oct. 2012 40 Hours/Week

• Performed Commander Support Staff (CSS) responsibilities as the focal point, local authority and expert source for all administrative support functions.

• Coordinated service procurements with contractors and helps manage the Government Travel Card (GTC) program.

• Worked as the Agency Program Coordinator (APC) for the GTC Program.

• Processed military orders using the Air National Guard Reserve Orders Writing System

(AROWS).

• Performed Defense Travel System (DTS) responsibilities as the Organizational Defense Travel Administrator (ODTA) and Non-DTS Entry Agent for the unit.

• Functioned as DTS primary contact for subordinate organizations, including Tier I Helpdesk support and monitors routing lists, groups, and people.

• Served as unit Functional Area Records Manager (FARM) and Records Custodian (RC).

• Performed Staff Assistance Visits (SAVs) under Air Force Records Management program.

• Provided privacy act monitoring, pubs/forms ordering and distribution; manages databases for the storage, modification, and retrieval of reports.

• Performed other duties as assigned.

Pharmacy Technician, CVS Pharmacy, Montgomery, AL Apr. 2004-Sep. 2011 40 Hours/Week

• Provided timely and courteous customer service.

• Accurately filled pharmacy prescriptions.

• Performed third party insurance billing, insurance rejects, and prior authorizations.

• Filed and maintained copies of clients’ hard copy prescription(s) according to store policy.

• Trained newly hired pharmacy technicians.

• Received calls, faxes, and electronic files.

References

MSgt (Retired) Cynthia Jackson 334-***-****

TSgt Takila Thomas 251-***-****

Mrs. Cheryl King 334-***-****

Contact this candidate