Air Force Customer Service
Resume:
Felicia R. McClain
Montgomery, AL 36117
*******.*.*******@*****.***
Objective: Seeking to use earned skills and knowledge to assist your facility in an administrative support role. Ability to prioritize daily workload, with the requisite skill-set to perform under difficult circumstances. Excellent interpersonal skills and a dedicated work capability of providing quality care while working with a sense of urgency and purpose. Summary of Qualifications
• Excellent communication skills, focused and accomplished leader, recognized for team building and motivational skills. Client focused, professional, reliable, driven, and self- starter.
• Thorough experience in insurance billing/claims and health records.
• Detailed knowledge and education working with medical records; strong ability to read and understand the content of the medical record, and medical terminology.
• Knowledge and experience to make determinations as to eligibility for the type of benefit sought and fully analyze, develop, and request required evidence for benefits.
• Proficient in Microsoft Word, PowerPoint, Excel, Access, SharePoint, and Outlook. Education
• Associate in Applied Science, Community College of the Air Force July 2016 Information Management
Training
• Clinical Hours: Fundamentals (64 hrs), Adult I (150 hrs), Adult II (90 hrs), Adult III (90 hrs), Adult IV (90 hrs), Psych (150 hrs), OB (150 hrs), Pediatrics (150 hrs), Community Health (150 hrs), Preceptorship (150 hrs)
• Cardiopulmonary Resuscitation Certification, 187 th
FW Montgomery, AL. 2017
Professional Experience
American Family Care, Montgomery, AL. Dec. 2018-Present 40 Hours/Week
• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Register patients, update patient records, and verify insurance accurately and timely.
• Follow company procedures related to workers’ compensation and occupational medicine patients.
• Determine, collect and process patient payments and address collection and billing issues.
• Maintain complete and accurate documentation.
• Knowledge of coding classification systems; ability to format and present results and provide guidance to improve accuracy.
• Ability to review coded data and supporting documentation to identify adherence to applicable standards
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Maintain complete and accurate medical and billing documentation. Administrative Support, Air Force Cyber College Montgomery, AL. Feb. 2017- July 2018 40 Hours/Week
• Oversaw preparation and dissemination of correspondence and other forms of communication to global academic programs and credentials via the All Partners Access Network (APAN) system.
• Assisted in creating and publishing lessons plans, syllabi, articles, and presentations for students.
• Planned and scheduled classroom and lab sessions for students and staff.
• Scheduled and coordinated foreign travel via Aircraft and Personnel Automated Clearance System (APACS) according to the Foreign Clearance Guide (FCG) for staff and students.
• Assisted in management of squadron budget for operations and maintenance; monitored daily transactions and reported status of unit funds to commander.
• Analyzed financial management trends and practices; helped develop guidance for efficient use of unit funds.
• Performed purchasing functions and stock control inventories as the Government Purchase Cardholder (GPC) and alternate IT Equipment Custodian (EC).
• Maintained all personnel files and office memorandums and reports. Communicated with all levels of command staff, department heads.
• Performed other duties as the Unit Control Center (UCC) specialist. Student Nurse Preceptorship, Jackson Hospital Montgomery, AL Dec. 2014 150 Hours
• Performed daily patient head-to-toe assessments.
• Monitored vital signs.
• Started and discontinued intravenous lines (IVs) under nurse supervision.
• Administered patient medications and educated patients prior to administration.
• Started and discontinued Foley catheters.
• Performed urinalysis testing.
• Performed wound care and dressing changes.
• Assisted with patient ambulation.
• Performed passive ROM exercises.
• Performed sterile technique.
• Monitored patient input/output.
• Set up and performed Electrocardiogram (EKG) testing.
• Drew blood labs and obtained blood cultures.
• Performed central line dressing changes.
• Performed tracheotomy care.
• Performed blood glucose and INR checks.
• Charted on patient records under nurse supervision. Administrative Support Technician, GS-0303-06 Sep. 2008-Oct. 2012 40 Hours/Week
• Performed Commander Support Staff (CSS) responsibilities as the focal point, local authority and expert source for all administrative support functions.
• Coordinated service procurements with contractors and helps manage the Government Travel Card (GTC) program.
• Worked as the Agency Program Coordinator (APC) for the GTC Program.
• Processed military orders using the Air National Guard Reserve Orders Writing System
(AROWS).
• Performed Defense Travel System (DTS) responsibilities as the Organizational Defense Travel Administrator (ODTA) and Non-DTS Entry Agent for the unit.
• Functioned as DTS primary contact for subordinate organizations, including Tier I Helpdesk support and monitors routing lists, groups, and people.
• Served as unit Functional Area Records Manager (FARM) and Records Custodian (RC).
• Performed Staff Assistance Visits (SAVs) under Air Force Records Management program.
• Provided privacy act monitoring, pubs/forms ordering and distribution; manages databases for the storage, modification, and retrieval of reports.
• Performed other duties as assigned.
Pharmacy Technician, CVS Pharmacy, Montgomery, AL Apr. 2004-Sep. 2011 40 Hours/Week
• Provided timely and courteous customer service.
• Accurately filled pharmacy prescriptions.
• Performed third party insurance billing, insurance rejects, and prior authorizations.
• Filed and maintained copies of clients’ hard copy prescription(s) according to store policy.
• Trained newly hired pharmacy technicians.
• Received calls, faxes, and electronic files.
References
MSgt (Retired) Cynthia Jackson 334-***-****
TSgt Takila Thomas 251-***-****
Mrs. Cheryl King 334-***-****
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