Customer Service Mental Health
Resume:
Charlene Carlie
case manager
Vidalia, GA *****
****************@*****.***
Organized [Customer Service Management] successful at managing multiple
priorities while maintaining a strong work ethic and exhibiting a positive
attitude. Empathetic mental health professional highly accomplished in
domestic violence counseling, crisis intervention and treatment analysis and
planning.
Authorized to work in the US for any employer
Willing to relocate to: Statesboro, GA - Dublin, CA - Macon, GA
Work Experience
CNA - Certified Nursing Assistant
Oxley par - Lyons, GA
September 2018 to Present
A certified nursing assistant's (CNA) main role is to provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing.
Mental Health Counselor
Birchtree communities - Clarksville, AR
March 2014 to May 2017
Observed and monitored client behavior and responses to treatment.
Recorded client information on special flow sheets, accurately
indicating suicidal precautions, sleep flow and restraints.
Developed and implemented treatment plans and modified when needed.
Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
Documented psychiatric services and responses to treatment in patient
case files.
Managed caseloads of patients with substance dependence and co- occurring Axis I and Axis II disorders.
Home health care
case manager
Mental Health Parprofessional - Clarksville, AR
February 2012 to February 2014
Observed and monitored client behavior and responses to treatment.
Recorded client information on special flow sheets, accurately
indicating suicidal precautions, sleep flow and restraints.
Developed and implemented treatment plans and modified when needed.
Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
Documented psychiatric services and responses to treatment in patient
case files.
Managed caseloads of patients with substance dependence and co- occurring Axis I and Axis II disorders.
Home health care
client's
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Caregiver
Virgil Willis - Clarksville, AR
October 2011 to June 2013
Responded appropriately to the physical, emotional and developmental needs of patients.
Obtained information about clients' medical history, drug history,
complaints and allergies.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
Helped residents programming goals and increase their independence.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Taco Bell - Marietta, GA
March 2008 to April 2010
Marietta Ga
Computed bills, collected payments and made change for guests.
Greeted customers entering the store to ascertain what each customer
wanted or needed.
Provided an elevated customer experience to generate a loyal
clientèle.
Assisted customers with food selection, inquiries and order customization
requests.
Maintained cleanliness and presentation of stock room and production
floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Line leader
Crider Poultry - Stillmore
June 2005 to November 2008
30464, GA
Procured materials and supplies to complete daily tasks.
Conducted safety inspections and followed safety rules and procedures.
Successfully managed production activities so all orders were shipped on time.
Investigated and implement ideas for quality improvement, increased
productivity and cost reduction.
Managed documentation of and training on production procedures and work instructions.
Maintained and communicated daily productivity and shipment
reports for all departments.
cashier/line worker
Education
High School Diploma
Evrest University - Tampa, FL
Nursing Licenses
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Skills
Do you have any of these top skills employers are looking for?
+Certified Nursing Assistant
+Cna Certified
+HHA
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CASE MANAGEMENT
DISABILITY
CNA
Home Health
Certifications
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Additional Information
SKILLS
Expertise in crisis intervention
techniques
Daily living activities educator
Strong public speaker
Day treatment professional
Social skills teacher
Learning disability awareness
Personality disorder treatment
aptitude
Case management proficiency
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