Salesforce Administrator

ASHWINI SUKUMARAN

***** ****** ****, *******, *****

Mobile: 346-***-****

Email: ************.**@*****.***

Summary

Certified Salesforce Administrator and Platform App Builder

Excellent at juggling multiple tasks and working under pressure

Driven and highly experienced professional

Analytical and organized with ability to identify needs and implement solutions

Good interpersonal and communication skills

Detail oriented and highly organized with proven aptitude for managing multiple tasks simultaneously in a timely manner

Have EAD (L2 visa)

Skills

SFDC Administrator and Platform App Builder Self-Motivated

Sales Operations Strong verbal and written communication

MS Excel, Word and PPT Extremely organized

APEX, Visual Force knowledge

Work History

Full Stack Web Developer Jun 2019-Current

Slate Software

Configure custom objects, fields, record types, page layouts, workflows, process builder, flow, create web-to-lead forms, etc.

Customization of the built-in objects: Leads, Opportunities, etc.

Deployment of applications from sandbox to production using change sets.

Perform security setup using permission sets, sharing rules.

Create customizations in reports and dashboards to enhance the data visualization

Export, Insert, Update, delete data using Data Loader

Renewal Operations Representative Jun 2016-May 2017

Symantec

Managed renewal operations for India that involved creating quarterly notification reports and supporting large quotas

Monitored production and achievement of sales quotas

Monitored day to day operational processes to execute renewal quoting requests

Created reports on weekly productivity & management of renewal opportunity in CRM (Oracle and Salesforce)

Managed Salesforce.com Forecast, Pipeline, account and opportunity management

Supported sales reps with operational tasks

Point of contact between sales reps and distributors, resellers

Ensured quality of data in salesforce is maintained

Provided data to sales reps and managers on sales forecast vs achievement on a weekly, monthly, quarterly and yearly basis

Helped sales reps by providing necessary data to ensure renewals are done on time

Senior Sales Operations Analyst Jun 2013-Jun 2016

IDC CENTRE FOR CONSULTANCY AND RESEARCH PVT LTD

Oversaw and coordinated client and sales requirements, and daily procedural and operational status.

Created sales reports (pipeline/forecast) and dashboards using Salesforce (SFDC).

Helped close deals in SFDC ahead of schedule to recognize revenue sooner

Supported sales professionals with presentations and analysis.

Provided support to close opportunities/deals in Salesforce and account management activities.

Ensured transparency and better executive control of sales processes.

Reviewed contracts for accuracy and completeness

Maintained up-to-date sales data, showing monthly attainment vs. quotas for the APAC and EMEA region.

Produced datasheets, graphs, charts based on the information for weekly, monthly, quarterly, and annual reporting.

Created all ad-hoc reports for the company pertaining to sales information for all levels of management.

Created training materials and provided training to lesser experienced analysts.

Worked beyond office hours to support sales reps to close deals during the month, quarter and year end for both APAC and EMEA

Provided support to close deals in SFDC and other CRM tools

Created monthly bookings chart for APAC and EMEA

Generating the client usage reports in Excel, Word and Powerpoint

Provided training to clients on how best they can use the portal

Helped in guiding new team members

Put together Business Value Reports on a regular basis

Mining telebriefings & event registration lists. Updated event attendee list by account and interest areas

Created and customized client welcome letter and information packets for new clients and renewal business

Created customer newsletters informing clients of upcoming and recently published/completed events, telebriefings, etc.

Business Analyst Oct 2009-May 2013

Genpact (Previously known as Empower Research)

Conducted industry specific searches and created reports containing insights and metrics.

Delivered weekly, monthly, Ad Hoc, annual and quarterly reports in Word, Excel and PPT formats as per the client requirements.

Monitored and analyzed online conversations on social media forums like Facebook and Twitter using Radian6 and provided insights based on the data – Social media listening.

Provided training to new team members.

Successfully ran trial projects for prospects who then became our clients after the completion of the trial.

Recruiter Oct 2008- Oct 2009

Roljobs Technology Services Private Limited

Was responsible for recruiting process for all direct hire opportunities.

Sourced candidates for leading firms based on clients strict requirements.

Created and posted jobs on the internet portals.

Ensured client needs are met.

Successfully closed positions for major clients

Awards and Recognition

Empower Excellence Awards 2010, 2011, 2012

IDC Spotlight Award 2014

Certifications

Salesforce Administrator Feb 2018

Salesforce Platform App Builder Apr 2018

Education

Bachelor of Engineering 2007

Visweshwaraiah Technological University

Pre University (11th and 12th) 2003

High School (CBSE) 2001

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