Administration
Resume:
Heidi J. Randall
*** ********* **, *****, ** **403 407-***-**** *******.*****.*@*****.***
Career Objective
To bring value to my role with my knowledge and experience in Labor Operations and Administration.
Experience
ENTREPRENEUR – KAMRYN’S CANDLES, JUNE 2018 – PRESENT
Started and oversee all aspects of candle making and selling business
Create and maintain operating budgets
Create all marketing and advertising
Attend Festivals as a selling vendor and provide face to face sales
Resposible for all bookkeeping and accounting
LABOR ADMINISTRATION ASSOCIATE AND LABOR MANAGER OF ATTRACTIONS; MERCHANDISE; FOOD & BEVEREAGE; RESORTS; FRONT DESK; AND DISNEY VACATION CLUB CALL CENTER; WALT DISNEY WORLD, NOVEMBER 1994 – OCTOBER 2014
Reviewed Time Recording on a daily basis
Worked closely with Payroll to ensure accuracy of time worked and benefits and to resolve discrepancies
Utilized predictive forecasting models and historical data to preparae budgets and workload requirements
Coordinated schedules and vacations to ensure operational efficiency
Process definition and improvement
Implimentation Team Member for GEMS Scheduling software at Disneyland
Co-author of the Standard Operataing Guide for the GEMS Scheduling software
Training Team Member for GEMS Schedulig software, which also wrote the training scripts
Team Member for development of Online Trianing for GEMS Scheduling software
Worked with Finance to create efficient test schedules which showed a savings of $1 Million in labor costs
CO-OWNER, FLIP & TWIST GYMNASTICS, AUGUST 2004 – APRIL 2009
Started business based on business and market analysis
Successfully ran the business for 5 years within budget with good customer satisfaction
Responsible for all bookkeeping and accounting, including employee Payroll
ATTRACTIONS HOSTESS, TRIANER, LEAD, WALT DISNEY WORLD, JUNE 1989 – NOVEMBER 1994
Trained and mentored over 100 Cast Members with a high success rate
Managed attractions budgets and staffing levels to operational goals
Handled customer service issues in a leadership role
Coordinated budgets and staffing with other attractions leads to balance enterprise budgets and daily goals
Ensure customer quality standards are met through example and education for staff
Education
CORNELL COLLEGE
B.A. Art, Theater
References
Dr. Emogene Hogg
611 Richmond Road
Berea, KY 40403
Ms. Donna Angel
1755 Guynn Road
Paint Lick, KY 40461
Dr. Peter Drewes
7925 Park Ridge
Ft. Worth, TX 76137
Contact this candidate