Administrative Assistant Customer Service

Bilquis Marvi

** ********* *****, ******** *** *G3 ● 647-***-**** ● **********@*******.***

OBJECTIVE

Results oriented, focused and dedicated individual seeking a position as Accounting and Administrative Assistant where I can excel in prioritizing my skills and making a seamless contribution to your company.

ADMINSTRATIVE AND ACCOUNTING SKILLS

•Maintained daily schedules

•Performed general clerical duties such as photocopying, filing, entering data, ordering and distributing office supplies.

•Prepare of sales quotes, contracts, invoices, weekly/monthly sales reports.

•Answered general queries by telephone and email.

•Designed curriculum, conducted research and organized events.

•Team player worked well in both small and large groups.

•Entered Account Receivable/ Accounts Payable quotes, orders and batches of invoices for data entry in QuickBooks, Simply Accounting and ACCPAC.

•Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

COMMUNICATION AND COMPUTER SKILLS

Strong verbal and written communication skills.

Strong ability to follow instructions, learn new tasks and computer applications with confidence and easiness.

Perfect attention to detail and a proven ability to accomplish designated tasks speedily and professionally.

Sending and receiving email, organizing and maintaining appointment calendar, scheduling meetings.

Created, designed, edited and delivered PowerPoint presentations.

Prepared financial statements and created balance sheets. Designed spreadsheets to contain data in a tabular format that supports both in-line and summation calculation.

EDUCATION

Diploma in Computerized Accounting - Citi College of Canadian Career August 2014

EMPLOYMENT

Smart4U Smarthome Security February 2015-December 2018

Senior Administrative Assistant

Answering phone, resolving escalated or difficult issues regarding client complaints.

Performing clerical tasks, such as preparing contracts, filing documents and invoicing.

Credit verification and validation.

Supervising and provide training to other support staff

Organizing and scheduling meetings for support staff with customers for service calls

Providing on call support to customers.

Order office supplies and equipment.

Sorting and preparing documents for imaging. Scanning and verifying documents, indexing images.

Specializing in high-volume data entry. Inputting information quickly and accurately from a variety of sources into a computer database.

Providing general support to walk-in visitors and existing customers.

ComTel Marketing Limited September 2014-December 2014

Customer Services Representative

Initiated outbound sales and promotion calls to potential clients as part of regular call out campaigns designed to either increase the overall business.

Took ownership to resolve and respond to service issues that may arise during an outbound call.

Monaka Enterprises August 2008 – March 2013

Administrator and Customer Service Representative

Reported to the company’s CEO

Led a region-wide distribution of orders and interactive customer service

Coordinated meetings with International distributors and regional sales representatives

Directed all queries from external suppliers

Prepared reports and organized meetings of store managers

Managing CEO’s office, prioritizing the calls to be returned by the CEO and sending email on behalf of the CEO.

Beacon House School System January 2006 – May 2008

Administrative Coordinator

Coordinated different programs and developed relevant curriculum

Hands on experience in coordinating training sessions based on need determined by management

Assisted in conducting various kinds of research and enhanced the basic opportunities of program development

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