Customer Service Manager

**/**** ** **/****

Calgary, AB

**/**** ** **/****

Calgary, Alberta

1994

Calgary, AB

2005

Calgary, AB

LUZ MEAD

Summary

I am a highly energetic, outgoing and detail-oriented person. Handles multiple responsibilities simultaneously while providing exceptional customer service reliable and punctual, who possesses an excellent work ethic and more than 20 years in retail. Areas of expertise include inventory, cash management, and exceptional customer service. Experience

Seasonal Senior Tax Preparer

H&R Block

Download clients past information from national database through CIS Collected and downloaded information from CRA that is required to complete the client's tax return through AFR and inputting information on the tax preparation software (TPS) Collected detailed information and required paperwork from clients to complete personal, small business or estate tax returns.

Analyzed information and assessed liabilities and deductions according to relevant tax codes for business clients, and strategize plans to help clients reduce liabilities and maximize deductions in the future. Informed clients of potentially beneficial products and services such as POM and Legal Wills Finalized tax returns and collect payments from clients either by cash, debit or credit, pay with a refund

(PWR) or Cashback

Once the client paid for the service, and the tax return is printed, send it to CRA through efile Stored copies of completed returns and related documents according to company procedures and business regulations

Store Manager

M&M Food Market

Reorganized sales floor displays, changing product layout to optimize and improve product visibility. Updated store pricing, signage and merchandising based on current promotions. Oversaw inventory management with cycle counts, audits and shrinkage control. Order and processed shipments and maintained organized stock shelves. Hired, trained and managed 5 - 8 sales associates, including evaluating performance and enforcing disciplinary actions.

Oversaw all store operations including shift scheduling, payroll, sales reports, and bank deposits. Built a loyal customer base by delivering excellent customer service. Lastly, worked closely with our District Manager to formulate and build store brand and strategy. Education and Training

Business Administration and Accounting

Reeves College - Calgary City Centre

GED

Bow Valley College

References

Available upon request

133 Oakmere Point, Chestermere, AB T1X 1M8 C: 403-***-**** *******@****.**

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