Customer Assistant
Resume:
Mallori Lindner
Driver - Lyft
Pittsburgh, PA
***********@*****.***
I'm seeking to obtain a job a with a company where I can use my experience and education to help the company meet and
surpass its goal.
Authorized to work in the US for any employer
Work Experience
Closing Coordinator
Mortgage Connect - Moon, PA
July 2019 to Present
• Look over the closing instructions from the lender.
• Make sure all names on the documents are spelled correctly for the final document.
• Calculate how many pages and names are in the mortgage document for the recording fees.
• Make sure their taxes are up to date and if they are not, make the appropriate call to the county tax office or find the necessary information online.
• Review payoff instructions and input all the data into the CD for the final CD to be sent over to lender, or if the loan amount has changed then revise the CD and make sure all the information is correct and resend it over to the lender.
• Answer all incoming calls from the borrower, lender or client and answer their questions appropriately.
Driver
Lyft
October 2017 to Present
Pick up customer and take them to their destination. Call Center Representative
CMC
July 2014 to May 2015
Managed high-volume call for medical bills and equipment for patients in need.
● We would make in bound call to remind patient of their bills and when the are due.
● If the customer wanted to make a payment over the phone, we would accept it and give them a confirmation
number.
● Made sure all accounts were up to date and call all delinquent account to try to set up a payment plan.
● Answer questions for customers who didn't understand their bills in mail.. Call Center Representative
NCO Group
December 2013 to June 2014
Managed high volume of incoming calls related to Customer Assistance Program for PECO Energy Company.
● Discussed and analyzed financial information of customers to determine eligibility for the Customer Assistant
Program.
● Managed account activity for delinquent accounts.
● Efficiently managed and recorded data collected in each call.
● Properly reported all notable information to relevant department.
● Advised customers of account activity and status and assisted with questions related to their accounts.
Server and Cook
DeBella's Restaurant
September 2013 to November 2013
Took orders from patrons.
● Prepared and cooked orders.
● Managed receipts and payments.
● Manages various other restaurant-related responsibilities as needed. Cashier and Cook
McDonald's
June 2013 to August 2013
Managed receipts, payments and orders at drive-through and front of store locations.
● Ensured customer needs were met including delivering food and meeting customer requests where necessary.
Texas Roadhouse
Chef/Bread maker
● Responsible for baking and sous-chef duties and making all the homemade bread. Education
High school or equivalent in General
Chartiers Valley High School - Bridgeville, PA
September 2000 to May 2013
Skills
Mortgage Loan
Certifications/Licenses
Driver's License
January 2011 to Present
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