Customer Service Digital Marketing

HARSHAL SHAH

***********@*****.***

Summary

Highly motivated and driven candidate successful at implementing strategic approaches to drive probability and sales.

Enthusiastic Customer Service Provide superior customer service and resolve all issues quickly and with a positive attitude.

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Adept in motivating, training and developing team members to drive highly competitive environment.

Strong computer knowledge including windows and MS office.

Skills

Oral Communication

Problem resolution

Self driven

Computer savvy

Customer retention

Energetic work attitude

Adaptive team player

Strong organizational skills

Time management & organization

Will do/can do attitude

Education

Diploma, business 2016- 2018

Centennial College Scarborough, Ontario

Bachelor's Degree Computer science 2012- 2015

Jaipur National University - India

Certifications

Certification in google AdWords in digital marketing

Experience

Concierge

Garda World Toronto, Ontario

Rectified volatile situations quickly and efficiently through active listening and conflict resolution.

dynamic communication skills.

Answer questions and address complaints.

Keeping daily schedule updated.

Ensured that property rules and regulations are followed and maintained.

Customer Sales Associate

Petro Canada Scarborough, Ontario

Accepted cash, check, credit and debit payments in an accurate and efficient manner.

Maintained visually appealing and effective displays for the entire store.

Provide quality interaction with customers.

Worked as a team member to provide the highest level of service to customers.

Customer Service Representative

Mas callnet – Ahmedabad, India

Analysing customer needs and providing appropriate services to their needs.

Resolved customer concerns immediately and effectively.

Contacted customers to promote additional services.

Demonstrated polite and sympathetic approach while listening to customer’s concerns.

Ask for customer’s feedback to maintain and improve results.

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