Manager Customer Service
Resume:
Bahar AYDIN
** ****** **** **** *** Castle DE 19720
****************@*****.***
Objectives
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Key Skills and Competencies
Experienced in Microsoft: Word, Excel, PowerPoint.
Very active in teamwork oriented environment
Able to work to tight deadlines with limited resources
Great communication skills with coworkers and customers
Able to work under pressure – a calm, organized approach and able to prioritize
Highly organized, proactive, hardworking, focused, and have attention to detail (perfectionist)
Fluent in English, Turkish, and minimal Spanish
Advanced Logistics Management
Logistics, transportation, airshipment
Education
09/2008-08/2012 WILMINGTON UNIVERSTIY: BACHELOR OF SCIENCE- Organizational Management
Dean’s list numerous times
3.10 GPA
Member of the ALUMNI
10/2012 12/2018 Import/ Export Manager
Prolift : Automatic Doors for Lifts Turkey
Oversee all shipping staff, ensuring all crew members are cooperating and working toward singular goals.
Manage all orders, organize products to ship, and delegate tasks according to employee talent and order size.
Distributed and analyzed annual bids for various inventory supply needs in order to establish and maintain price negotiations with vendors.
Guarantee all shipments are placed on time and in an orderly fashion.
Logistics Management
Logistics, transportation, airshipment
Create reports of all shipments, including payment, destination, and other aspects to be presented at monthly board meetings.
Maintained customer satisfaction rating over 95 percent.
Visited customers overseas to make contract and understand how their company work in order to make my customers happy.
Countries visited: Jordan, Russia, India, Czech Republic, Albania, Japan, Germany, France, and Poland.
Experience
06/10 08/2012 Export Documentation Specialist
Rastelli foods group Swedesboro, New Jersey
Export documentation Specialist
Excellent customer service.
Formulated profitable quotations and handled overseas inquiries.
Ensured that all documentation meets export regulations.
Transactions of all shipments.
Formulated documentation, dock receipts, bill of lading and certificate of origin, halal certificate, seafood and dairy certificate.
Maintained Shippers Export Declarations.
Logistics Management
Logistics, transportation, airshipment
Monitored cargo and imparted accounting department with billing information.
Coordinated with customers and outlined profitable mode of shipment
02/2005 06/2010 Manager
Woodstown Diner 16 east avenue Woodstown NJ 08098
In charge of inventory (ordering and stocking)
Register duties
In charge of book keeping
Analyzed quarterly and annually revenues
Kept a friendly relationship with customers, and gained high customer loyalty
oAccomplishments: Increased annual revenues throughout 2012-2013 by 15% by decreasing costly menu items, increasing prices by 8%, and hedging commodities to reduce risk of price increase
Hobbies and Interests
I make an effort to read business administration and economic magazines each month to stay up to date in my field and learn new techniques or practices for success. I also run on a daily basis and play soccer to stay active and fit. I volunteer my time with a local charity organization when I can as well.
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