Business Analyst
Resume:
Eddie Urua, MSc, BSc
Oakville, Ontario L6H 0S5
C: 647-***-****
ac91f7@r.postjobfree.com
Business Analyst
Key Areas of Competency
Evaluating Business Strategies Process Improvement GAP Analysis
Market Research Prospecting Interpersonal Skills
Problem-solving skills Relationship Management SAP B1
Analytical/Organizational skills Mentorship/Training MS Office i/c SQL, Visio
Information Gathering End-to-end Analysis
Achievements
•Worked with the sales and marketing department to introduce new service packages; resulting in a 20% increase in new business in 2018.
•Completed in-depth analyses for business optimization projects boosting revenue by 11.8% in 2017.
•Initiated a series of newsletters to educate clients on fraudulent trends which resulted in 5% reduction of fraudulent activities on client accounts.
•Team lead of a 10-man environmental team in my local community. Monthly, the team prevented 3 tonnes of recyclable waste (plastics, cans, etc.) from getting into the local drainage system.
•Finished as the second best graduating student in the department of Industrial Physics.
•Chaired the first health and safety committee at N U Ekong and Associates.
Work Experience
N U Ekong & Associates Lagos, NIGERIA 2014 – 2019
(A pioneer consulting firm, providing fraud analysis services to banks and government agencies, as well as offering enterprise resource planning services to clients in the manufacturing and retail industry.)
SAP B1 Functional/Business Analyst (2017 – 2019)
•Elicited and analyzed requirements for implementing the SAP B1 platform for clients business needs.
•Designed, developed tests and implemented programs, through information gathering - process documentation.
•Performed systems analysis by regularly meeting with the IT implementation team to understand and document current system functionality. Tested programs, systems and interfaces
•Tested all business processes in SAP test environments. Developed unit test plans to ensure complete functionality. Determined defects which appeared during testing.
•Reported the status of projects and assignments including the risks and mitigation plans to the Product Owner regularly and in a timely manner.
•Maintained detailed documentation of project files during and after implementation.
•Provided support and monitoring for end users within client organizations.
•Identified training needs for system users and trained 40 system users within the client’s organization.
Business Analyst (2014 – 2017)
•Acted as a liaison between the business client and technical organization by planning, conducting, and directing the analysis of highly complex business problems solved through strategic solutions.
•Led requirements elicitation sessions to understand the business case and how the proposed system addressed it while assessing impact to existing functionality and business processes.
•Improved systems by studying current practices, and conducting End-to-End analysis to enhance customer experience at each and every stage of customer’s interaction with the organization.
•Designed and participated in the implementation of modifications.
•Recommended controls by identifying problems; writing improved procedures and presenting them to management staff.
•Successfully analyzed current state and future state and performed a GAP analysis of the product architecture.
•Validated resource requirements and developed cost estimate models.
•Performed weekly and monthly reviews and analyses of business strategies using Key Performance Indicators (KPIs), operational metrics and reports.
•Determined emerging markets and market shifts while being aware of new products, competition status, promotional trends and opportunities for improvement.
•Assisted Sales and Marketing Departments in planning, developing, implementing and evaluating strategies.
•Presented high level requirements and interaction diagrams using use cases, to user groups, as well as documenting requirements and getting them reviewed.
•Utilized MS Visio to create Use Case Diagrams and UI prototypes.
•Trained sales employees on transactions that do not meet desired business pattern. Educated them on things to observe in transactions such as transaction amount, unusual transfers to unlikely partners, places where transactions originate, or a flurry of activity beyond the accepted norm for the account.
Imperial Garden Hotel Lagos, NIGERIA 2010 – 2012
Sales Officer
•Communicated the range of services offered to customers.
•Answered 10 customer service complaints per day, providing solutions and making special arrangements where necessary, resulting in repeat business.
•Provided management with reports on customer needs, problems, competitive activities, and potential for new products and services.
•Kept abreast of best practices and promotional trends in the hospitality industry.
•Team up with co-workers to ensure proper customer service and satisfaction.
•Conducted training sessions for 20 sales representatives quarterly.
•Used point of sale (POS) system to conduct purchase transactions.
Volunteer - Community Service
IFO Local Government Ogun State, NIGERIA 2014 – 2019
•Coordinated environmental clean-up exercises biweekly in my local community of Akute in Nigeria.
•Educated middle-school children regarding recyclable waste and the benefits of recycling.
Education
Masters in Renewable Energy, Enterprise Management (Merit)
University of Newcastle, upon Tyne, United Kingdom www.ncl.ac.uk 2013
(Credentials have been assessed via WES, and are equivalent to a Master’s degree from any Canadian University)
Bachelor of Science: Industrial Physics
Covenant University, Ogun State, Nigeria www.covenantuniversity.edu.ng 2010
(Credentials have been assessed via WES, and are equivalent to a Bachelor’s degree from any Canadian University)
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