Manager Program

James W. Johnson

*** ****** **** ********* ******: 505-***-****

Albuquerque, NM 87105 Email: ******@*******.***

LinkedIn: www.linkedin.com/in/jwjohnson1

SENIOR PROGRAM MANAGER

Dynamic, versatile, hands-on Senior Program Manager who leads teams to design and implement successful projects that align business and objectives that deliver rapid results Project Management Strategic Planning PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. CORE COMPETENCIES

Complex Problem Solving Service Orientation Judgment & Decision Making Critical Thinking & Creativity Process Improvement Risk & Issue Mitigation Staffing & Resource Management Emotional Intelligence Stakeholder Management TECHNICAL SKILLS

MS Project, Primavera Project Scheduler, MS Office Suite, ERP/SAP PROFESSIONAL EXPERIENCE

SOLAERO TECHNOLOGIES, ALBUQUERQUE, NM

500M leading provider of high efficiency solar cells, solar panels and composite structural products for satellite and aerospace applications

Senior Program Manager 2018 – 2019

Top performing senior program manager who provided overall management and support for concurrent projects across multiple products. Served as a conduit between customers, management and the development team. Applied best practices to ensure projects ran consistently and that risks are communicated. Collaborated with the Vice President of Business Development to define and plan new projects and roll out group wide initiatives. Worked closely with the Development Manager, QA Manager and Production to ensure projects were executed successfully and on schedule per the committed contracts. Selected Contributions:

• Successfully lead over 12 client contracts valued at over $50M in annual revenue with up to 25 team members in multiple locations. Initiated and facilitated communication about programs, risks, risk mitigation and opportunities, and project progress with varied customers including program and supply chain managers, engineers and internal stakeholders (sales, finance, and business executives).

• Improved product experience by collaborating with engineering to develop fixes requested by customers in the most cost- effective manner.

• Developed and managed project plans to on-time successful completion from request for proposal to product delivery.

• Maintained attention to detail and follow up, which resulted in on time deliveries with no missed deadlines; customer satisfaction averaged 4.9 out of a possible 5.0.

ALBANY MOLECULAR RESEARCH, INC., ALBUQUERQUE, NM

570M global contract research and manufacturing organization of drug products Associate Director & Site Head of Project Management 2016 – 2018 Supervised and developed three to six degreed and/or PMP certified project managers in the project management department. Responsible for driving successful execution and completion of all NPI projects and business parameters. Responsible for supporting department and company initiatives and to serve as lead on a varied portfolio of high visibility projects with many stakeholders and sometimes competing priorities. Contributing member of the Senior Leadership Team for the site. Additionally, lead cross functional project teams to drive development, establish execution plans with milestones and deliverables for many projects ensuring the company and its customers adhere to all necessary governing contracts and project schedules. Selected Contributions:

• Supervised Project Managers to ensure all jobs are supported with the highest customer satisfaction. Defined the projects’ objectives, coordinated, and maintained each project throughout its life cycle.

• Developed and executed project management plans in accordance with contract specifications and attending to all associated parties including company departments such as, business development, technical operations, validation, supply chain, quality, cost control, shipping, and commissioning.

• Ensured the project management team properly followed set protocols and procedures, as well as evaluated and implemented mechanisms to continuously improve project management team performance and implementation.

• Identified, analyzed, monitored, and controlled project risks and reported to management. Effectively and efficiently communicated with management and members of all teams involved in the project. Assured contracts, purchase orders, sales orders, and invoices agreed, and projects developed accordingly. EXPRESS SCRIPTS, INC., ALBUQUERQUE, NM

$65B full-service pharmacy benefit management (PBM) company Senior Pharmacy Supervisor 2014 - 2015

Managed day-to-day-operations of 40-50 direct reports, three junior supervisors and a team lead, while maintaining responsibility for key site metrics, driving operational excellence ensuring that growth, improvement and stability are core components of the facility.

Selected Contributions:

• Consistently maintained over 100% performance efficiencies with less than 25% shrink week-over-week, through the education of lean principles and methodologies, waste (muda) reduction in the area and continuous improvement of processes.

• Drove the A3 strategic plan and lean enabler projects through the leadership team with the goal to attain a lean maturity score of 1.55 to 2.55 within a year. Developed and managed the project schedule to ensure that all tasks and projects met their planned milestones.

• Developed and implemented standard processes for coaching, which involves a collaborative methodology that is approach- driven versus outcome-driven, allowing leadership discretion based on the individual circumstances. CTS CORPORATION, ALBUQUERQUE, NM

$580M global leader in the design and manufacturing of a diverse array of electronic components, sensors and actuators Manufacturing Leader 2012 –2014

Managed 60-75 direct reports and two team leads across four shifts in two production areas, including a Class 10K clean room, who support the manufacturing of SPZT (soft piezoelectric) electronic components. Selected Contributions:

• Significantly improved yields by 35% and reduced scrap 20% by through the implementation of quality initiatives, engineering and operator process improvement teams to determine root cause of quality and yield issues and daily practice of the 5S methodology in the production areas.

• Effectively and successfully prioritized and organized workloads in a constantly changing environment to meet daily and weekly schedules by production line balancing, resource leveling and utilization production control boards and charts.

• Maintained an outstanding Safety record with zero incidents through training, awareness, and recognition of area operators.

• Recognized by management on numerous occasions for the quality and consistency of mine and my team’s performance. SCHNEIDER ELECTRIC, COLUMBIA, SC

$24B global specialist in energy management and integrated solutions worldwide Senior Manufacturing Supervisor – Process Improvements 2011 - 2012 Managed 50-75 direct reports and a team lead in two departments who supported the Power Zone (PZ4) manufacturing of commercial electrical switchgear. This includes supporting daily and weekly goals by successfully using the Short Interval Management (SIM) system to control efficiency and productivity. This includes practicing lean manufacturing principles, effectively using Kanban systems, kaizen events for area and process improvements and 5-S methodologies. Selected Contributions:

• Improved first pass quality performance on documentation errors from 78% to 95%, improving on-time customer commit metrics from 85% to 99% on both growth and mature products.

• Created and implemented initiative that reduced a production process from four steps to two steps and eliminated 80% of wasted production time.

• Implemented a Quality improvement program including spot audits, root-cause analysis, and implementation of remedial actions.

• Successfully maintained an outstanding Safety record with zero incidents through training, awareness, and recognition. MASCO CORPORATION, LOS LUNAS, NM (Plant Closure)

$7.6B manufacturer of brand name products for the home improvement and new home construction market Manufacturing Supervisor 2009 - 2011

Managed, mentored and coached 25 direct reports and two team leads in two departments in the planning and execution of daily site activities, to include scheduling daily operations, customer requests, and new projects and to improve functional support for production and overall efficiencies through process flow improvements, time and motion studies, area layout changes and configurations, 5-S and role-modeling safe behavior. Selected Contributions:

• Implemented lean techniques such as 5-S, Kanban, Kaizen, continuous flow, and pull system in order to eliminate non-value- added activities from the Distribution Center and Accessories areas while improving efficiencies and quality expectations.

• Responsible for Distribution Center and Accessories activities occurring on the manufacturing floor including training employees, evaluating performance, enforcing quality standards, and employee safety and cost goals. Coordinated the areas’ efforts between Planning, Quality, Engineering, and Material departments in order to achieve company goals and objectives.

• Chaired the Accessories area process improvement teams to develop and implement optimal and efficient layouts and work cells in order to incorporate the new material load process, eliminating excess handling of material, rework, and scrap.

• Standardized and strengthened daily activities associated with scheduling, output, departmental metrics, reports, GMP, and other applicable regulatory agency standards and documentation. SPARTON ELECTRONICS, ALBUQUERQUE, NM (Plant Closure)

$200M contract manufacturer of printed circuit boards, serving North America, Europe, and Asia Customer Business Manager 2005 - 2009

Led and coordinated all operations and resources to administer full lifecycle of customer products. Selected Contributions:

• Boosted sales from $5M to $10M+, within first year of assuming the Customer Business Manager role, through building solid relationships and supporting existing client visions and missions.

• Augmented all programs 3-5% within first year of management position by aligning with the customers’ vision through design for manufacturability and prototype build support.

• Played key role in driving business from $250K to $1.2M within one year by successfully introducing new product builds from both new and existing customer base. These builds ultimately turned into monthly or quarterly forecasted production builds.

Plant Engineer & New Products Introduction Coordinator 2003 - 2005 Organized and led all new product introduction launches for the New Mexico site organization. Selected Contributions:

• Achieved annual spending reduction of packaging material by 20%, while decreasing packaging inventory by 80% and warehouse space by 25% by the development and implementation of a “universal package” through operation and collaborative usage of resources.

• Piloted initiative to reduce project turnaround time from 60-90 days to consistent 30-45 days through strategic planning, mapping tasks and objectives, and eliminating activity redundancies.

• Developed analysis reports, identifying deviations of actual versus planned performance, identifying causes of deviations through root cause analysis methodologies, and assisting in developing solutions. INTEL CORPORATION, RIO RANCHO, NM

$15B global technology company and the world's largest semiconductor chip maker Industrial Engineer & Master Project Scheduler 1990 – 2000 Provided Industrial Engineering and Project Management expertise and support to the functional area teams to effectively install equipment and prepare tool environment to ensure a smooth transition to Manufacturing for production. Selected Contributions:

• Provided continuous improvement and support for the Install/Qual group and Fab 11 through capital acquisition, project scheduling, layout (design) support, and project management systems.

• Managed multiple projects supporting the factory ramp and miscellaneous engineering improvement projects through developing project plans, defining project goals and objectives, specifying tasks and how goals will be achieved, resources allocation, and associating budgets and timelines for completion.

• Improved efficiency, and established standard production rates, through time and motion studies and analysis of methods and speed of maintenance.

EDUCATION

MBA, Business Administration • BS, Business Management University of Phoenix, Albuquerque, New Mexico

TRAINING

Managing Working Relationships

Think on Your Feet: Decker Communications

Time Management Skills and Prioritization: Franklin Institute Team Leadership Workshop: American Management Association Seven Habits of Highly Effective People, Project Management, Championing Diversity: Franklin Institute AFFILIATIONS

Institute of Industrial Engineers

University of Phoenix Alumni Association

Intel Alumni Association

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