Customer Service Administrative Assistant

Sonya C Smallwood

**** ********* **

Gainesville, Georgia 30506

Home: 770-***-****; Cell: 770-***-****

Email: ********@*********.***

Organizational Skills Multi-Tasking

Detail Oriented Professional

Over 30 years manufacturing 20 years Administrative Skills

EXPERIENCE

GDOT, Gainesville, GA (April 2019 – Present)

Administrative Assistant Equipment/Repairs: Customer service for vehicle/equipment repair work orders/ARI repairs. Maintaining all records for services related to repairs on equipment and vehicles while providing excellent customer service at the counter.

KIK Custom Products, Gainesville, Gainesville, Georgia (May 2006 –Dec 2018)

MRO/ Purchasing Maintenance/PM Coordinator: Responsible for purchasing; requisitions; approvals; placing orders; receiving orders; verifying receipts; reporting all information to accounting department and maintaining all records/expense trackers physically and electronically for all purchasing activities.

Set up of all new vendors and working directly with all vendors/customer support.

Scheduled all facility maintenance work orders and Preventative Maintenance.

All plant wide/facility inspections scheduling such as HVAC; backflow preventions; calibrations; safety systems; etc. while maintaining CMMS system.

ZUA AUTOPARTS, INC., Oakwood, Georgia (1993-April 2006)

Training Coordinator (1998-April 2006) experienced with development, implementation and maintaining training programs utilizing internal and external resources; maintaining electronic and physical records on employees within the company.

Trained all new hire and existing employees; conducted training in development; environmental; safety; health production support and continual improvements. Maintained all documentation for environmental & quality systems relating to ISO9000; 14001 and OSHA. Conducted internal audits relating to these systems: Steering Gear/Machining Supervisor (1996-98) QA Technician (1996) Machining/Assembly Technician (1993-96)

Education:

Johnson High School

High School graduate

Proficient in Microsoft Office applications; outlook; excel; word; access and PowerPoint; internet; JD Edwards; KRONOS; MP2; GAMS; fleet management, some ADP and Oracle

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