Customer Service Technical Support

ANGELO E. PURA

Hardworking Professional with **

years of experience and proven

knowledge in Technical Support,

Customer Service, Analysis and

problem solving and Retail

Technical Sales in Apple Retail

Industry. Aiming to leverage my

skill to successfully fill the role in

your Company.

CONTACT

Address:

Ibn Haritha St, Doha Qatar

Phone:

+974********

Email:

*****.****@*****.***

SKILLS

v Mac OS X Hardware and

Software (Installation,

Troubleshooting,

Maintenance)

v Computer Proficiency

v Interpersonal Skill

v Microsoft Office

v Excellent Customer Service

v Adaptability

v Self Management

v Technical Aptitude

v Detail and time oriented

v Passion for investigating and

solving technical issue

v Technical Support

PROFILE

I work well in a busy team environment and also on my own initiative. I am very keen to take new responsibilities with high challenges, and also a fast learner, result oriented and can adapt to new situations. Passionate, humble, self motivated, attentive and trained in conflict resolution and communication.

WORK EXPERIENCE

Aug/2011 - Jun/2019

Apple Sales Associate, Blue Salon International, Doha, Qatar Responsibilities:

v Trained customers of various backgrounds and levels on how to use their personal/business Apple technology.

v Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.

v Performed basic troubleshooting procedures on iOS devices and MAC OS Computers.

May/2008 – Jul/2011

Senior Mac Specialist, PowerMac Center, Manila, Philippines Responsibilities:

v Perform software diagnostic and troubleshooting/ repair/ quick fix, both walk-in and on-site, within the prescribed turn-around time. v Provides technical training / tutorials to customers and staff, whether individual or group.

v Provides support to the Customer Service Department in matters pertaining to customer complaints arising from his work and on walk- in/ phone-in technical inquiries

Dec/2007 – Mar/2008

Technical Support Rep, Qualfon Philippines, Manila, Philippines Responsibilities:

v Provide basic to highly complex technical support to resolve wireless carrier activation/ set up, configuration and usability questions for end customers.

v Provide account and billing related support. Completes service cancellations and exception-based service extensions within established client guidelines.

v Troubleshoot hardware and service problems and facilitates carrier support calls as necessary.

EDUCATION

2002-2007

Bachelor of Science in Electronics and Communication Engineering (ECE)

Technological Institute of the Philippines (TIP-QC) ACHIEVEMENTS

v Apple Certified Support Professional OSX 10.6 (2011) v Apple Sales Professional- (2011- 2017)

v Apple Product Professional- (2008-2010)

Contact this candidate