ULKA DESAI

***, **** ****** *****, ****** SK

306-***-**** - ac91dr@r.postjobfree.com

PROFILE

An inspiring, self-motivated, customer service-minded Customer Care Executive with 10 years of experience. A strong awareness and passion for Marketing and Sales. Pleasing personality and strong communication skills. Proven ability to go the extra mile in order to ensure customer satisfaction

SKILLS & EXPERTISE

Customer care oriented and possess exceptional customer service skills

Fluent written and spoken in English, Hindi and Gujarati languages

Excellent communication and interpersonal skills

Able to work individually as well as part of a team

Strong problem solver

Familiar in working with the computer

EXPERIENCE

Field Marketing Representative at Kognitive Marketing at Canada Feb 2019 - June 2019

Be a key member of a collaborative and versatile branch & market team

Welcome warmly customers & meet their financial service needs including transactions, with seamless execution specifically Canadian Tire Credit Card

Offer advice and guidance on the digital and self-serve options available with the goal of making it easy

Review the customer profile and engage customers in a needs-based conversation to identify potential opportunities and credit card needs

Initiate referrals to the appropriate team member to ensure that Canadian Tire Finance is able to address all of the customer needs

Take the initiative and find creative approaches to make each customer’s experience feel personal

Support required operational and promotional activities, including, but not limited to: event management, special day activities on Canada Day, Father Day etc

Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests

Protect the company assets and comply with all regulatory, legal and ethical requirements

Marketing & Sales Manager at Boutique at Saudi Arabia 2013 - 2018

To Marketing and Sales of Indian Traditional Cloths and Jewelry

To greet customer, answer phone calls, place orders

Good communication and follow-up with manufactures for timely delivery of ordered materials

Knowledge of designer brands and different types of clothes, handbags, and jewelry

Following and upgrading knowledge for new fashion and styles in traditional and international world

Assisting customer to referring the right product and color to suit their test

Responsible for cash handling and operating POS system

Office Administrator / Receptionist at 7 Brother’s Company Qatar 2010 - 2011

As a Receptionist I have to handle all the incoming calls and direct them to the concerned officers via a switchboard

Making outgoing calls to our clients as advised by our Manager

As a front office executive, I have to take messages, and also handle all the queries and meetings with the customers, clients and subcontractors also fixing meetings of our manager with our clients

Liaising with Internal / External Customers for follow up on various aspects

Performing typing and other secretarial duties as and when required

Customer Care Executive at Reliance Communication, India 2005 - 2007

As a Customer Care Executive to solve the bill related problems of the customers

To explain new promotional schemes, hence giving them a better option

Doing after sales work

Retention of customers

Handle very irate customers and pacify them

EDUCATIONAL

Master in Administration in Leadership - University of Regina Ongoing

Bachelor of Science - MS University 1997 - 2000

Canadian Equivalency by WES - Bachelor Degree 3 years

REFERENCE

Available upon request

Contact this candidate