Software Sales

Patrick Rundall

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TECHNOLOGY AND BUSINESS PROCESS IMPROVEMENT EXECUTIVE

Improving people, processes and products through leadership in high-tech organizations for over 25 years. Background includes IT, MRP/ERP, software development, SaaS, management, LEAN, product development, manufacturing, sales & marketing, quality, and process improvement.

Experience

Vice President Operations (IT, MFG & QA) 2009 – Present

PowerFilm Solar Ames, Iowa

Lead operations for thin-film solar products manufacturer. Oversee key functions including software development/IT, website, eCommerce/Amazon, manufacturing, and process improvement, quality assurance. PowerFilm supplies solar power products for military, industrial and consumer applications.

Process Improvement: Led efforts to streamline business processes.

Software Development, IT: Created tools to streamline manufacturing (scheduling, inventory, shipping, quality). Created automated labor tracking system which reduced processing time by over 75%.

MRP implementation: Facilitated successful Sage ERP roll-out in less than 3 months.

Manufacturing: Managed advanced manufacturing systems and staff (24/5 operation). Launched LEAN manufacturing initiative to eliminate waste. On-time delivery improved from 50% to > 95%.

Sales & Marketing: Acquired new customers in OEM/IoT markets including Digi-Key and Sparkfun.

Quality Management: Created online quality management system & ISO-9001 compliant quality manual.

Website/eCommerce: Launched Amazon store and shopping cart resulting in annual sales > $550k

Business Software Consultant 2009 – 2012

Adapt Data Solutions Ames, Iowa

Founded cloud-based software consulting company to provide web-based CRM and online issue tracking software and services (SaaS) to services companies, sales teams, government entities, and repair centers.

Established website with online marketing efforts (including AdWords & SEO) resulting in top 5 search rankings for critical keywords.

Developed SaaS issue tracking platform for government entities within 2 months.

Targeted B2B market. Sold over 50 CRM seats in first 12 months.

Director of Quality 2001 – 2009

Emerson Process Management Marshalltown, Iowa

Led quality, technical support and customer education efforts for $160M/year division of Emerson. This global division designed and manufactured process control flow computers for the oil and gas industry. Responsible for 20 engineers in North America, Europe and Asia and a $1.8 million budget.

Designed, implemented and managed technical support web portal resulting in > 7,000 global users.

Managed team of 5 quality engineers. Standardized processes towards common ISO-9001 quality certificate across multiple sites (US, Asia, Europe and Mexico).

Facilitated over 15 process improvement teams resulting in productivity and quality improvements.

Led customer education efforts in a transition to web-based training. Coordinated creation of over 50 online courses in less than 2 years.

Oversight of engineering tech support centers in US, UK and India. Reduced support costs by 15% while improving customer satisfaction.

General Manager, Professional Services 1998 - 2001

NewMonics Ames, Iowa

Directed a team of 12 software engineers providing embedded Java consulting services to several industries. Successfully managed development and services contracts > $2M.

Directed system test strategy for NewMonics' embedded real-time Java Virtual Machine (PERC), API and libraries. Managed software test engineers throughout the test cycle. Reported progress, defects, and key metrics using internal and COTS Java test harnesses. Company acquired by Aonix.

Lead Engineer 1992 - 1998

Motorola Arlington Heights, Illinois

Led test engineering team, developed software, software process improvement (SEI-CMM), field support, and test case development. As software test tool developer, created tools to automatically test Motorola's GSM digital cellular infrastructure system dramatically reducing the test cycle from 6 weeks to 3 days. Member of Process Improvement Team responsible for taking this division from SEI-CMM level 1 to level 5 over 3 years. Applied Six Sigma methods to software testing.

Education

Western Governors University, Salt Lake City, Utah

Masters Business Administration (MBA), February, 2018

Iowa State University, Ames, Iowa

Bachelors Electrical Engineering, May, 1992

Skills

Product management

Scheduling / project management

Manufacturing management

Software including MRP/ERP, Access, SQL Server, MySQL, Python

Process and productivity improvement (BIP, LEAN, Six Sigma Methods, SPC)

Quality management (ISO 9001 & Software Quality and Test)

Business development, sales and marketing

Customer service / tech support management

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