*** ************ *****, *******, ** 27527 • 919-***-**** • email@example.com Detailed risk manager. Analyze credit and call customer to reduce delinquency. Get results in a fast paced environment. Meet or exceed all performance and service objectives. Adhere to regulatory lending requirements and collection objectives.
Customer Contact in a call center production
Collecting on Customer Accounts
Accounting and processing payments
Review Credit reports for accuracy and
Skip Trace to contact members regarding their
Account Resolution Specialist 3, 08/2017 to Current Wells Fargo Auto Finance – Edina, MN
30% more debits than average specialist. Solution rate above 80% (68% is exceeds) Reduced risk of loss by bringing loans current
Trained team members on how to reduce loss
Reduce delinquency basis points.
Meet or exceed compliance and quality expectations. Consumer Loan Underwriter, 02/2017 to 07/2017
HCL America Inc – Cary, NC
Increased profitability by expanding portfolio of quality loans. Reviewed financial statements, credit histories, income reports to make best loans for bank, investor and customer.
Exceeded quarterly sales goals by 27%.
Prioritized tasks to meet or exceed timelines.
3 or more files underwritten per day expectation met or exceeded Analyzed customer data, financial statements to ensure quality and compliance prior to approval and updated any gaps with proper documents to ensure quality file. Education
Loss Prevention Underwriter, 06/2013 to 01/2017
Wells Fargo Contractor – Raleigh, NC
Pre-funding daily audit of mortgage loans.
Issued alerts to ring loans into compliance pre-close based on guidelines to reduce risk. Reduced potential loss, severity or frequency of possible loss and documented thought process. Investigated to find patterns of fraud and anomalies. Filed UAR reports to alert for potential fraud and other instances of financial crimes. Short Sale Underwriter, 07/2010 to 06/2013
Seterus Inc. – RTP, North Carolina
Trained employees on short sale underwriting policies. FNMA and company procedures. Awarded STAR Honor by Seterus May 2012 for training high achieving analysts. Closed 40+ short sales per month. $167+ million in sales in fast paced production environment. Analyzed customer data, financial statements. Determine risk factors and documents involved for extending credit.
Credit Manager, 09/1994 to 12/2009
C & G Cookies Inc – Raleigh, NC
Collected data and reviewed and approved or declined all requestes for credit Maintained customer accounts
Minimized past due invoices and deductions.
Apply daily collection review for delinquent accounts Research and resolve customer disputes
Brought delinquent account currents or made adjustments to their credit limits or put on COD. B.S: Finance