Communications Specialist

Professional Summary

Skills

Experience

NICKALAUS PRYOR

**** ******** ** **, *********, Ohio 44646 (H) 724-***-**** ********@*****.*** Dedicated, motivated and engaged professional with history of building successful operations through training, customer service, and positive employee relations. Demonstrated ability to quickly learn and master industry-specific regulations.

Skilled trainer and teacher delivering technical and practical training that ensures the success of new team members, plus experience leading diverse teams and groups in educational and relational activities. Training & Development Documentation & Reporting

Versatile Troubleshooting

Written & Verbal Communication Client Relationships Conflict Resolution Interpreting & Analyzing data

GasCurrent Detection Equipment Operator 05/2018 to Dominion Energy Ohio – Akron, OH

Performs gas detection survey work on mains and services lines utilizing combustible gas indicators. Classifies and reports leaks according to Company Standard Operating Procedure. Field Service Representative 05/2007 to 05/2018

Dominion Energy Ohio – Canton, OH

Performed field service related work activities (e.g. all meter reading functions, turn gas on and off, disconnect meters, locating curb boxes).

Performed miscellaneous surveys, reread meters, replaced broken dial glasses. Identified and reported atmospheric corrosion.

Leverage strong written and verbal communication to explain complex information clearly and accurately resulting in improved understanding among teams and departments. Develop productive and knowledgeable team members by training new staff in technological tools, including mobile data collection systems (MC3) and Itron FC300 handheld devices. Ability to handle a high volume of repair and maintenance tasks with speed and professionalism. Communications Specialist 11/2005 to 05/2007

Dominion Energy Ohio – Akron, OH

Received customer calls and ensured effective customer service and prompt and courteous handling of all customer inquiries and request.

Resolved escalated calls by responding to complex customer problems, requests, complaints in an independent manner and completed all required work in a timely manner. Education

Community Service

Training and Development

Personal Banker 02/2005 to 12/2006

Bank One – Dover, OH

Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.

Worked closely with management to strategize sales techniques to increase branch production and customer service.

Trained and supported other sales associates and cross trained tellers Utilized strong analytical and problem solving skills to derive innovative solutions. Master2014 of Arts: Educational Technology Mar

Ashford University - San Diego, CA

Bachelor2004 of Arts: Communications Dec

Muskingum University - New Concord, OH

Student Scholar Athlete

ANNUAL ADOPT A FAMILY TOY DRIVE MEMBER

TUSCARAWAS FOOTBALL OFFICIALS ASSOCIATION VOLUNTEER DIVERSITY COUNCIL FOR DOMINION EAST OHIO GAS MEMBER DOMINION EAST OHIO GAS SAFETY COMMITTEE VOLUNTEER

T-4-C, TUSCARAWAS COUNTY CHURCH COUNCIL

COMMUNICATIONS LEADER, AFRICAN AMERICAN EMPLOYEE RESOURCE GROUP, DOMINION ENERGY ERG

SME – FMS & EMERGENCY RESPONSE (ADVANCED WORKFORCE TRAINING INITIATIVE AWTI) Selected as a member of an elite team of individuals to work with Mosaic for alignment of overall business processes and tools utilized in doing work-related presentations, scenario based training for new work practices across DEO.

Effectively interact with personnel across all business areas. Effectively interact with personnel of external service providers. Ability to assess performance and provide developmental plans. Effectively communicate SOP's to internal and external customers, written as well as verbal. Perform other duties as required.

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