Administrative Assistant Medical

Sylinda Charles

*** ********* ******* ****, #*** Bronx, New York 10451

*******.*******@****.****.***. 718-***-****

EDUCATION:

John Jay College of Criminal Justice New York, NY

Master in Public Administration, GPA: 3.98/4.00 May 2019

Relevant Coursework: Organization and Management Theory, Public Sector Financial Management, Law of Public Employment, Economics, Program Development and Evaluation, Introduction in Policy and Politics and Human Resource Management, Information in Inspection and Oversight and Security and Technology

Honors: Pi Alpha Alpha (Global Honor Society for Public Administration)

Herbert H. Lehman College Bronx, NY

Bachelor of Arts in Psychology May 2000

Concentration in Organizational Psychology, Minor in Communications, GPA: 3.20/4.00

Accomplishments: Graduated with Honors, Dean’s List every semester, National Honor Society for Student Achievement

Professional Experience

New York Langone Medical Center New York, NY

Project Administrative Assistant Jan 2008-Present

Collaborate with medical team which consists of psychologist, psychiatrist, nurse, social worker and medical director to create a policy initiatives for 9/11 first responders

Accomplishment: Manage an outreach project that contacted 3,000 first responders to register for the program, which increased the number of patient flow

Complete memos, reports, and applications

Prepared responses to routine correspondence for the medical director

Execute an office filing and storage system by sorting, recording, and filing material in alphabetical, numerical, or subject order as needed. Use of Vital Pointe to assist physicians in authorizing medications

Perform administrative tasks, answering up to 50 calls daily, scheduling appointments and call tracking

Health Insurance Plan of New York, New York, NY

Temporary Administrative Assistant July 2007-Jan2008

Assisted director of human resources in making calls and preparing packets to administer to physicians to update medical credentials

Answered up to 30 calls a day to ensure physicians were knowledgeable about health insurance compliance

Communicate with patient’s post-operative to ensure proper nutrition, home care and transportation

Department of Transportation New York, NY

Intern October 2002-2005

Organized and Filed bridges, traffic, and construction files for the planning department

Participated in bids regarding city contracts and interviewed potential contractors

Filed resumes, vendor applications and executed a confidential filing system for the commissioner of the Department of Transportation

Department of Sanitation New York, NY

Intern July 2001-August 2001

Collected insurance certificates for various sanitation sites in the five boroughs: Bronx, Brooklyn, Manhattan, Queens and Staten Island

Designed a system to calculate waste dump using a scanning project on LOTUS software

Answered and screened phones call for 50 employees

Volunteer

New York Common Pantry and City Meals Nov 2017-Present

Delivered hot and cold meals to homebound seniors who reside on the Upper East Side

Serve meals in a soup kitchen to over 25 families, provide free breakfast to homeless men during Thanksgiving and Christmas

Volunteer at a Bronx food pantry, collecting, packaging, and distributing groceries to over 75 families in the South Bronx

Leadership and Affiliation

Student Affiliate, Toastmasters of Columbia University, Sept 2017-Present

Council Member, American Society for Public Administration, Sept 2017- Present

Secretary, Delta Sigma Theta Sorority, Sept 2015-Sept 2016

SKILLS: Proficient in Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint), Adobe Professional, Type 75 WPM, Public Speaking

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