Customer Service Representative
Resume:
********@*****.***
TAN, JAYSON LORETO M.
SKILLS & ABILITIES
Proficient in:
Customer Interaction Handling
Data Quality
Problem solving and escalation management
Resource management
Good English and Spanish communication skills, written and verbal
Adept in MS Office Applications, SAP, Salesforce, Case Management, GetPaid, RKEM, CXED, GCSS, and AFLS
PROFESSIONAL EXPERIENCE
COLLECTOR ANALYST IBERIA, ACCOUNTS RECEIVABLES – FINANCE AND ACCOUNTING, MAERSK GLOBAL SERVICE CENTRE, PH
June 2018 to Present
Cleared 10 M USD for 5 months of rejected and closed cases for Spain through intensive, detailed and closed review and collaboration with Sales and Customer Service. Acted as a focal and help desk for Collections, Sales and Customer Service for faster and more accurate dispute coordination and resolution. Managed cash portfolio for Spain collections and accurately adhere on the strategies and dunning procedures.
SENIOR PROCESS EXPERT, COMMERCIAL - DISPUTES, MAERSK GLOBAL SERVICE CENTRE, PH
April 2015 – June 2018
Resolved disputes with quality resolution and assisted Collections team to drive for payments. Familiarized with all the possible exemptions and process handling to ensure that all aspects have been checked to give a positive customer experience.
CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE
February 2014 - April 2015
Consistently met the KPIs that focused on Customer Satisfaction and Resolution through surveys for the billing department for Postpaid accounts of a very tough US telecommunications company.
DATA ANALYST, ACCENTURE
June 2012 - December 2013
Received the top “Very Top of the Peer Group” (Top 5%) rating for a very complex project that requires focus on details and accuracy on updating a global database for a healthcare insurance company during my tenure.
EDUCATION
Dr. Yanga's Colleges, Inc.
Bachelor Science in Business Administration major in Financial Management
June 2008 – April 2012
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