Customer Service Administrative Assistant
Resume:
Rochelle Miller
Biloxi, MS. *9530
*************@*****.***
SUMMARY
Dedicated Program Analyst with experience providing administrative support to senior executives, accompanied by a proven track record of maintaining efficient office operations; cash handling, customer service, payroll, data entry, security and Human Resources.
EMPLOYMENT
AT&T Mobility, Ocean Springs, MS 9/2004 – 3/2019
Customer Service/Payroll Clerk
Answers inbound call from customers with billing issues, technical issues, or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service and payroll activities; employee timecard management.
Boomtown Casino, Biloxi, MS 7/2001 – 9/2004
Position: Credit Vault Trainer
Carried out a variety of transactions in a casino, trained new cashiers and handed required paperwork; exchange tokens, tickets and chips for cash. Worked in a booth and cash checks, process credit card advances and process wire transfers. I sold casino chips, tokens or tickets and also perform credit checks and check credit references for those wanting to open credit accounts. In addition, I balanced the books at the end of every shift and report large transactions to the Internal Revenue Service (IRS).
SKILLS
70+ WPM
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Financial Assistant; Payroll
Boomtown Employee of the Year, 2002
EDUCATION
Mary Holmes Junior College, MS 8/1984 – 5/1986
Associates Degree: Business Administration
MSTA BUSINESS COLLEGE, MS 1/1985 – 3/1987
Certification: Stenographer/Administrative Assistant
REFERENCES AVAILABLE UPON REQUEST
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