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Medical Office Assistant

Raleigh, North Carolina, United States
August 11, 2019

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Monique W. Boyd · **** Fox Ridge Manor Rd Raleigh, NC 27610 · 919-***-****

Professional Summary

Determined and reliable professional who will be a supportive and dedicated employee. Bringing years of caregiving experience and medical knowledge to the position. A Gwinnett College graduate with a diploma in Medical Office Administration. Experience working with the elderly and cancer patients. Experienced in Microsoft Word, Excel and Electronic Medical Records systems CareLogic and Medisoft. Experience with patient monitoring and drug administration as a caregiver. Education

Gwinnett College, Raleigh, NC Medical Office Administration Grad. Aug. 2017

● Frist Aid & CPR Certified

● ICD-10

Wake Tech Community College, Raleigh, NC GED 2005


Data Collection Specialist. Greene Resources

March 2019-April 2019

Ask questions to people that went to Doctors offices. Be quick and professional.

Call Center Rep Conduent Aug. 2017- Feb.2018

Maintain personal contact with policy holders and answer questions to verify their benefits related to Aetna Health Insurance. Receive and transfer calls to the appropriate departments. Prepared to receive up to 30+ calls daily. Citrix software training.

Intake Coordinator Assistant SouthLight Healthcare Inc. Feb. – Apr. 2017

(Internship 120 hours)

Verified insurances, used a multi-line phone, transferred calls, scanned documents into EMR, filled out clients’ responsibilities, took payments, scheduled appointments through CareLogic software, performed authorizations for office visits, practiced excellent communication skills. Caregiver 2001-Current

Provided in home care and support for three individuals including: Meal Preparation for 3 meals daily

Managing and administering daily medications

Monique W. Boyd

· · ·

Personal care for patients

Managing all household chores

All transportation to and from appointments

Through strong organization skills, scheduled and managed all appointments CERTIFICATIONS/AWARDS

Medical Office Administration Certification through NCCT June 2017 Student of the Quarter – Gwinnett College, Raleigh, NC April 2017 2

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