Monique W. Boyd
**********@*****.*** · **** Fox Ridge Manor Rd Raleigh, NC 27610 · 919-***-****
Professional Summary
Determined and reliable professional who will be a supportive and dedicated employee. Bringing years of caregiving experience and medical knowledge to the position. A Gwinnett College graduate with a diploma in Medical Office Administration. Experience working with the elderly and cancer patients. Experienced in Microsoft Word, Excel and Electronic Medical Records systems CareLogic and Medisoft. Experience with patient monitoring and drug administration as a caregiver. Education
Gwinnett College, Raleigh, NC Medical Office Administration Grad. Aug. 2017
● Frist Aid & CPR Certified
● ICD-10
Wake Tech Community College, Raleigh, NC GED 2005
Experience
Data Collection Specialist. Greene Resources
March 2019-April 2019
Ask questions to people that went to Doctors offices. Be quick and professional.
Call Center Rep Conduent Aug. 2017- Feb.2018
Maintain personal contact with policy holders and answer questions to verify their benefits related to Aetna Health Insurance. Receive and transfer calls to the appropriate departments. Prepared to receive up to 30+ calls daily. Citrix software training.
Intake Coordinator Assistant SouthLight Healthcare Inc. Feb. – Apr. 2017
(Internship 120 hours)
Verified insurances, used a multi-line phone, transferred calls, scanned documents into EMR, filled out clients’ responsibilities, took payments, scheduled appointments through CareLogic software, performed authorizations for office visits, practiced excellent communication skills. Caregiver 2001-Current
Provided in home care and support for three individuals including: Meal Preparation for 3 meals daily
Managing and administering daily medications
Monique W. Boyd
· · ·
Personal care for patients
Managing all household chores
All transportation to and from appointments
Through strong organization skills, scheduled and managed all appointments CERTIFICATIONS/AWARDS
Medical Office Administration Certification through NCCT June 2017 Student of the Quarter – Gwinnett College, Raleigh, NC April 2017 2