Executive Assistant Customer Service

Deepika Talwar

Phone No.: +974********

E-Mail: **************@*****.***

Objective:

Looking for a challenging position in Secretarial Services, Executive Assistance, Administrative Assistance, Customer Service, Hospitality, Training, coordinating, Recruitment, client Relations, customer relations, soft skill training & back end HR jobs where my talents and experience will lend itself to a successful, satisfying and rewarding career.

Area of Expertise:

General Administration And Administrative Assistance

Handling all end to end operational related activities.

Managing Confidential files, Calls, Calendars, Mails, Office correspondence, Travels, Meetings, Clients.

Coordinate with vendors and internal clients on open requirements.

Customer Relationship Management

Maintaining cordial relations with customers to sustain the profitability of the business, handling customer grievances and resolving their issues for customer retention

Maximizing customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services

Client Relationship Management

Preparing presentations and carrying out the meeting with the head of management.

Making travel arrangements, processing as well as implementing in time bound manner .

Work Experience:

Qatar Airways – Qatar - Doha March 2017 – March 2019

Cabin Crew

Responsibilities:

Assisting passengers on board with Safety Security & Service.

Assisting the onboard leaders in completing a successful and smooth flight

Assisting the onboard Nanny in engaging the children onboard in fun activities

Assisted Business class passengers

Producing written flight reports after completing a journey

Dealing with emergencies.

Etihad Airways – UAE June 2015 - May 2016

Cabin Crew

Responsibilities:

Assisting passengers on board with Safety Security & Service.

Assisting the onboard leaders in completing a successful and smooth flight

Assisting the onboard Nanny in engaging the children onboard in fun activities

Assisted Business class passengers

Producing written flight reports after completing a journey

Dealing with emergencies.

Wandoz Web Services - Bangalore. January 2015 – May 2015

Manager-Business Operations – Client Management

Responsibilities:

Assisting the Operations Head by managing his clients- meetings, conference calls, agenda n business operations related to the process

Assisting the head in preparing effective and detailed contract reports

Initiating Calls, conducting and organizing meetings with the clients accordingly

Maintaining confidential reports, quotations, requirements and contract details with the clients

Assisting the clients with their travel and accommodation and business experience

Assisting the head in creating financial reports and managing the financers for different projects

Creative International - Bangalore. September 2013 – October 2014

HR - Recruitment- Trainer- Soft skills (Admin)

Responsibilities:

Screening and Interviewing candidates for the process

Conducting telephonic interviews to screen candidates for face to face rounds

Interviewing selected candidates (Education, experience, skill set, expertise, stability, confidence, presentation skills, communication, remuneration)

Managing and rolling out the offer letters and relieving letters as required.

Worked as a contract trainer as well for soft skill and customer service training for new hires.

Took class room trainings on soft skill and manners on call, barged calls for quality& training on communication

Assisted MD with his outlook mails, calendar, clients, conferences, calls, meetings, travel and day to day activities

Hewlett – Packard Company (HP), Bangalore. October 2012 – March 2013

Executive Assistant

Responsibilities:

Providing administrative support to the business unit

Type correspondence, reporting, maintain office files

Scheduling meeting, Preparing agendas for the meeting

Maintaining confidential records, calendars, etc

Arranging conference calls

Organizing the training activities for KMPS team and coordinating them in training

Guest relation

Scheduling travel plans Domestic and international for executive management & coordinate with travel desk for booking

Maintaining all Travel records and filing the same for reimbursement

Approving all managerial reports in several applications on behalf of the Director

Maintaining all confidential Emails and replying the same on behalf of the Director

Scheduling client meetings and attending the same if required and maintain client management and client relationship

Taking client calls and maintain the records of the business flow

Coordinating with the other business unit/head for meetings, business, travel on behalf and absence of the director

Kingfisher Airlines, Bangalore August 2011 – August 2012

Cabin Crew/ Flight Attendant – Hospitality

Responsibilities:

Responsible in explaining emergency procedures before takeoff and landing

Assisting passengers on board with safety, security and service

Involvement in guest response system via mail, telephone or in person

Ensuring comfort and safety of passengers.

Have trained the new hire on PD, Customer service and soft skills

Hewlett – Packard Company (HP), Bangalore. July 2010 to December 2010

Technical Support Engineer (TSE)

Job Responsibilities: Technical Support Engineer (TSE) on Contract

The Job Profile involved in handling calls from HP customers all over US and Canada

Done troubleshooting on calls for both hardware and software issues.

Prepared monthly reports of customer satisfaction.

Taken initiative to meet the PI target as an active team member

Proficient in MS Office Suite

Have trained the new hires on the process- customer service and soft skills.

HSBC Global Services, Bangalore. October 2008 to July 2009

Customer Service Executive

Responsibilities:

Worked on several applications to process Legal Papers for US Attorneys.

Handling Quality reports for the team and was an active member of the Quality Campaign.

Taken initiative to improvise the team achievements.

Pro-actively taken part in Co-Curricular activities apart from process.

Have conducted Soft Skill training & trained the new hires on the process- customer service.

RGBSI PVT LTD, Bangalore. November 2007 to October 2008

Executive Assistant – Admin/Trainer

Initially for a month worked as Procurement Coordinator for Chrysler-U.S& later on took responsibilities for training and administration which includes

Job Responsibilities: Executive Assistant

Worked on mainframe application & processed Requests from the Engineers to Suppliers.

Have conducted Soft Skill Training, personality Development & Induction for the new hires

Conducted orientation sessions and arrange on-the-job training for new hires

Arrange for ongoing technical training and personal development classes for staff members

Helped in developing and organizing training manuals and other materials.

Analyze training needs to develop new training programs or modify and helped the lead in

improving existing programs

Providing administrative support to the CEO

Scheduling meeting, Preparing agendas for the meeting

Maintaining confidential records, calendars, etc

Arranging conference calls

Guest relation

January 2004 to September 2007: Event Coordinator at Successive marketing, Kolkata

Worked as Event Coordinator at Successive marketing, Kolkata.

Company Profile

Successive Marketing was into organizing of events, promotions and fairs across Kolkata

Job Responsibilities: Event Coordinator

EVENTS

Represented various event management agencies like Wings, Alliant Solutions, and Care in conducting many prestigious events like Maruti Carnival, Symposium on Petroleum Geophysics, Doctor’s Conference, and H.P.Hungama etc.

FAIRS

Had participated in various lifestyle oriented fairs like Interior Fair, Home Decor Fair, and Industrial Trade Fair. Also has immense experience by working in different information technology, business and career related fairs like Compass, Infocomm, Cable Fair, CII Fair, and Career Fair.

PROMOTIONALS

Had been instrumental and played effective part in various promotional campaigns of major international and national companies like Samsung, Motorola, Airtel, Intel Computers, Tanishq, PCS etc.

Training

Was in the role of a counselor cum PDT for 2months with Frankfinn as a part of Event Management and have also screened and interviewed candidates for the course. Have conducted presentations and sessions to explain the benefits of the course offered by the institute.

Educational Qualification

Bachelor of Business Administration (BBA), Pursuing

Higher Secondary (Commerce), National High School for Girls under WBBHSE, Kolkata -60%

Secondary School, National High School for Girls under WBBSE, Kolkata – 59%

Technical Knowledge

Well versed with operating systems – Windows & MAC

MS Word, Excel, PowerPoint, outlook & Lotus Notes

Hobbies

Badminton, Music, Dance, Surfing & Movies. Possess a strong interest in social Media and concept of E- Commerce.

Seminars and Trainings Attended

Customer Service Excellence

Personality Development

Telephonic Communication Etiquettes

First Aid

Health, Safety & Environment Training

Aviation safety and Security

Personal Details

Date of Birth : 02nd June 1984

Languages Known : English, Hindi,

Address : Kormangala, Bangalore

Marital Status : Single

Nationality : Indian

Passport Details : 02/12/2018 – 01/12/2028

I hereby declare that the above-mentioned particulars are true to the best of my knowledge and belief.

Signature

DeepikaTalwar

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