Assistant Customer Service

Irene R. Edra

Building ****, Room **, Umm Ghuwailina. Doha, Qatar

***********@*****.*** +974-********

Job Summary:

Customer service representative handling inbound and outbound phone, email inquiries effectively and efficiently. High dedication to work and able to deliver excellent customer satisfaction.

Highlights:

Multitasking

Good interpersonal Skills

Good communication Skills

Flexible team member

Problem solving skills

Excellent computer Skills

Ability to work with minimal supervision

Handling document management and distribution

Providing real-time scheduling support by booking appointments and preventing conflicts

Work Experience:

Acquire BPO (Mandaluyong City, Philippines)

Section: 3PL Logistics – CaseStack Inc. (3000 Ocean Park Santa Monica, CA Suite 1000 USA Address)

Position Held: Supply Chain Coordinator – December 29, 2014 – July 20, 2019

Duties and Responsibilities:

Coordinating and monitoring supply chain operations such as carrier tracking upon pickup, in transit, and securing on-time delivery to consignee.

Keeping logs and records of left off purchase orders, pallets and late deliveries.

Excellent in bargaining rate quotes to carriers, cost-cutting and verifying reason details of carrier delivering late loads.

Communicate to warehouse to ensure freights loaded to trailers accordingly.

Realtime tracking of shipments upon pickup using Google shared drive

Scheduling delivery appointments to consignee ensuring all purchase orders are added and listed to warehouse.

Plan and track shipments of final products according to customer requirements.

Prepare accurate reports for upper management such as Missed pickup metrics, On-time delivery metrics, One Time in Full metrics.

Excellent knowledge in data reports using Microsoft office tools; Macro and Micro Excel, PowerPoint, Outlook, MS Word

Validate complete invoices, proof of delivery to accounting departments

Philippine Heart Center (East Avenue, Quezon City. Philippines)

Section: Department of Nursing Education and Research

Position Held: Assistant Clerk – October 01, 2013– December 29, 2013

Duties and Responsibilities:

Maintain files and records so they remain updated and easily accessible

Distributes incoming mail and preparing outgoing mails (certificates, packages, etc.)

Answer phone inquiries such as upcoming nursing trainings and seminars to graduate or working nurses.

Assist in Office management and organization procedures.

Assist in booking venues for trainings, conference and events

Perform other duties and responsivities assigned.

Personal Information:

Age : 24

Date of Birth : June 28, 1995

Gender : Female

Civil Status : Single

Citizenship : Filipino

Language Spoken: English

Religion : Roman Catholic

Educational Attainment:

Far Eastern University – Diliman College

(Commonwealth Ave, Quezon City. Philippines)

2nd year Undergraduate – Business Administration Major in Financial Management

Culiat High School

Tandang Sora Ave. Quezon City. Philippines.

2008 - 2012

Veterville Learning Center Inc.

Luzon Avenue. Quezon City, Philippines.

2002 – 2008

Character Reference:

Meliza Perillo

Senior Team Lead - Acquire BPO (CaseStack, Inc)

Mandaluyong City, Philippines.

Contact # +639*********

Kristine Karla Abilay

Lead Trainer - Acquire BPO (Local Campaign)

Ortigas Avenue, San Juan City Philippines

Contact # +639*********

Rica Kaye Cuyugan

Assistant Clerical Staff Philippine Heart Center (DNER)

East Avenue Quezon City Philippines

Contact # +639*********

I hereby declare that all above information is true to the best of my knowledge.

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