Desktop Support Customer Service

Richard D'Angelo 631-***-****

PO Box **** Elmont NY 11003 *******@**************.***

Career Overview

Customer service orientated IT Support Professional with management and hands on experience.

Strong communication skills, combined with a commitment to service excellence. Always welcoming new

Challenges and the opportunity to learn new technologies.

People person, capable of working in a team environment and building excellent working relationships.

People skills combined with diverse technical background make a unique fit for any organization.

Extensive experience automating Microsoft products. Streamlining Operating System and Software

Deployment Using SCCM and Windows PowerShell. VMware VDI.

Custom Computer Specialists

Technical Lead South Huntington Union Free School District

2011- Present

Supporting and implementing new technology for entire School District (9 buildings, 8000 Users).

Successfully worked in a diverse and technically demanding environment.

Many different technologies, including but not limited to.

Sonic Wall firewall configuration and maintenance,

Barracuda Cloud Backup,

Barracuda content filter,

Cylance machine learning,

Google Admin Enterprise Administration,

VMware VDI,

Microsoft Hyper-V,

Go-Guardian mobile device monitoring,

Aruba Wireless Maintenance and configuration.

Dell servers, HP servers,

San maintenance & configuration.

Chrome book configuration, Maintenance & warranty repair.

Microsoft:

Extensive skills with Active directory, Planning organization structure and logic, User creation & management, Groups, GPO’s for automation.

PowerShell scripts,

SCCM for application delivery,

WDS server for desktop and server updates.

Projects: Server Builds & Migrations,

Desktop rollouts using SCCM,

1 to1 Chrome book rollout, configuring and assigning devices to all students, managing and monitoring devices on and off campus using Google Admin & Go-Guardian.

Cylance machine learning rollout: Enterprise configuration & rollout for 4500 devices.

Successfully implemented a VMware VDI solution. Building desktops and assigning resources as per department need.

Best Online Services

Independent Contractor of Computer Services for Kelly Masonry

2005-2010

Supported server & desktop environments as well as their wireless network.

Maintained and supported file and print services.

Provided hardware maintenance.

Provided virus and malware protection.

Scheduled ongoing operating system updates and maintenance.

THE MCGRAW-HILL COMPANIES

Manager of Network Services / Project Leader

1998-2005

Assumed responsibility of new department. Successfully built working relationships and solved day-to-day Problems while implementing new technology based on business needs.

Successfully completed the following projects:

Multiple desktop hardware and software upgrades over a 7-year period.

Transitioned to different mail platform.

Multiple server hardware upgrades

Created automated software delivery.

Centralized desktop and server anti-virus solution.

Created, tested and maintained a disaster recovery solution.

Transitioned from Novell Networking solution to Windows 2000/XP and Active Directory.

Created and maintained high-speed backup & archival system for day-to-day and long-term data integrity & security.

Participated in the creation of system monitoring and notification solution for Servers and critical systems.

Participated in the creation of a centralized helpdesk with Remedy ticketing system and statistic generation for report generation.

Created an automated security update solution for servers and desktops.

Successfully assumed additional responsibility to Integrated Macintosh environment into standard server and backup system.

Incorporation and support of additional Microsoft Products.

CRC (Charles Rivers Computers) JP MORGAN

Server Maintenance and Support 1997-1998

Responsible for day-to-day maintenance, support and troubleshooting of all server hardware related issues and related Warranty service replacement.

Assembling Compaq Proliant 4500, 5000 & 6500 servers and installing all related hardware as per requirements.

Installing operating systems (Novell 4.1 & Windows NT) and related software.

BANCO DO ESTADO De Sao Paulo. S.A. (Banespa Bank, N.Y. New York)

Desktop Support 1996-1997

References Available Upon Request

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