Customer Service Assistant
Resume:
BYRONEISHIA THOMAS
***** ******* *********, ***. ****
Baton Rouge, Louisiana 70816
*******@*****.***
OBJECTIVE
To obtain a stable and meaningful position with great a company that will allow me to showcase my current skills, work ethic and desire to excel.
PROFESSIONAL EXPERIENCE
●Willie’s Restaurant and Bar-Baton Rouge, LA
Server/Bartender April 2019-Current
Daily duties included setting up and maintaining cleanliness of workspace. Showcasing menu knowledge through suggestive selling. Showcasing excellent customer service at all times to ensure guests return. Processing cash and credit transactions.
Unbound Family Support Organization-Baton Rouge, LA
Licensed Professional Counselor April 2019-June 2019
Provided community based psychiatric support and treatment through goal direction and solution focused interventions to achieve goals set forth in an individualized treatment plan.
Beausoleil Restaurant and Bar- Baton Rouge, LA.
Server/Bartender June 2018-April 2019
Setup and daily maintenance of dining room and bar areas. Assisting guests with menu items based off knowledge of products provided. Knowledge of PosiTouch POS system to enter orders for guests. Cash and credit transactions. Gift card/certificate issuance. Free pour liquor service. Wine and martini service.
●Hamilton Telecommunications- Baton Rouge, LA.
Communications Assistant July 2015-August 2016;
LEAD Communications Assistant August 2016-February 2018
Third party processing personal inbound and outbound calls verbatim for deaf and hard of hearing via PC and TTY and TDD machines. Assisted Human Resources in managing and coaching team of 15-20 operators. Work personally with relay customers to troubleshoot and monitor relay calls. Work closely with center manager to ensure quality control. Answered multi line phone system. Utilized Kronos Workforce systems to record and track payroll and attendance for team.
EDUCATION
H.O.P.E Bible Institute – Baker, LA
Doctorate Degree, May 2018-April 2019
Diagnosis and Treatment Research: February 2019 – Conducted extensive research in form of 45-page dissertation which included counseling experience with a minimum of two clients, complete with treatment plans, entitled Discovering a Cure on the integration of biblical principles and psychological practices to present to the American Association of Christian Therapists, INC.
H.O.P.E Bible Institute – Baker, LA
Master’s Degree, May 2017- April 2018
H.O.P.E Bible Institute – Baker, LA
Bachelor’s Degree, May 2016- April 2017
Collin County Community College – Plano, TX
Credit Courses, August 2012-December 2012
University of Louisiana at Lafayette – Lafayette, LA
Accounting/Sociology, August 2007-December 2009
University of Louisiana at Monroe – Monroe, LA
Credit Courses, May 2006 –August 2006
Ouachita Parish High School – Monroe, LA
Diploma, May 2007
Licenses/Certifications/Memberships
American Association of Christian Therapists, Inc.; Licensed Professional Christian Therapist (License #BT722374)
Additional Skills
Advanced knowledge of Microsoft Word, Microsoft Excel, Microsoft Power Point, Typing 80 WPM, Ten key. Multi line phone systems. Scheduling and payroll. Strong written and verbal communications, problem solving and organization skills, excellent customer service skills.
●References upon request
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