Social Media, Sales, Retail Management, Team Leader, Customer Service
Resume:
Continued…
Logan K Mathews
Sales Supervisor and Marketing Management,
Carpenter, Actor
206-***-**** • Seattle, WA
Qualifications
Summary
Over four years of sales experience and 10 years of customer service expertise. Proven success of outbound and inbound marketing as well as digital and social marketing. Thrive working in leadership and team environments. Excel at going above and beyond for client satisfaction. Experienced set shop carpenter. Passionate actor, writer, and director.
• Sales Staff Management
• Retail and Direct Sales
• Staff Training and Development
• Inventory Management
• Customer Feedback Resolution
• Product Promotion
• Social Media Strategy
• Sales and Marketing Analysis
Career
Highlights
Customer Support Representative, Big Fish Games 2018 to Present Email, technical and account management support for mobile app customers. Specialize in guiding customers through issues using personalized messaging for every client. Assist the development team with customer feedback and removing content that violates Terms of Use.
• Completed an average of 100 to 120 customer service tickets per day, exceeding company productivity standards by almost 50%.
• Garnered a roster of devoted clients and handle those accounts directly.
• Planned and executed successful team building events for the Customer Support Department. Associate Manager, Sales & Digital Marketing, Seattle Tonics 2015 to 2018 Supervised sales floor, assisting sales associates with unique client transactions. Controlled back room operations, contributing to marketing, inventory control, and a clean, aesthetically pleasing sales floor. Yielded $5,000+ in daily sales while serving an average of 100 customers.
• Increased sales by 50% by producing marketing materials and in-store displays for 200+ products.
• Implemented a new pricing model and customer loyalty program to attract return business.
• Created hiring criteria and training manual for new hires. Social Media Intern, Project Bionic 2014 to 2015
Managed client social media platforms for several different brands and companies. Interpreted social media data to forecast peak times to publish content, find key demographics, and develop language to meet those demographics. Assisted with answering calls, taking meeting minutes, running office errands, and other administrative tasks.
• Learned Sprout application to schedule, design and publish content for client social media accounts.
• Acquired skills in Facebook, Instagram and Twitter marketing. Page 2
Sales Associate, Radio Shack 2014
Assisted customers with their purchases, provided support for technical issues, and advised customers on which products would best meet their needs. Regulated inventory of hundreds of products. Sold mobile phones and various electronics while providing excellent customer service. Restocked and maintained a clean sales floor.
• Grew daily foot traffic by 50% by introducing in-store product demonstrations.
• Appointed as a key-holding associate after one month of employment. Set Shop Carpenter, University of Portland 2010 to 2014 Designed, fabricated, painted, and assembled sets, scenery, and props for all stage productions in University of Portland’s Theatre Arts Department. Hung and focused lights and sound equipment. Worked as part of a larger team, occasionally serving as Lead Carpenter in the Shop Lead’s absence.
• Developed proficiency with all tools and equipment in the shop.
• Learned proper safety procedures.
• Became very efficient at delegating projects amongst a team.
• Demonstrated sill in coordinating between creative designers/directors and the shop team.
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