SANGEETHA VENKATESH

E-Mail: ac90sk@r.postjobfree.com

Phone: 408-***-****

Summary:

●Worked as a Project Coordinator & a Business Analyst in all phases of System Development Life Cycle (SDLC): from inception through implementation in Agile methodologies.

●Experience in Project Management & PMO:

Assisted PM in creating Project Charter, Scope Document, WBS, WBS Dictionary, Task Scheduling using Gantt Chart, Change Control & Impact Analysis, Issue Log & Follow ups, Resource Levelling & allocation, creating Project Documentation, ROI (Return On Investment) analysis, SWOT Analysis, Cost Benefit analysis, Risk Analysis & RACI/RAM. PMO: Project Standards, Governance etc.

●A hands-on team player who is able to work independently with IT, business clients and stakeholders under tight deadlines and refine their needs into a single consistent vision.

●Proficient in developing BRD’s, FRD’s, Use Case Model, Use Case Diagrams, BPM & RTM.

●Experience with Stakeholders Management.

●Experience in Graphical User Interface (GUI) design, wire frames, prototypes, and screen mockups.

●Experience in conducting GAP Analysis, User Acceptance Testing (UAT).

●Knowledge of Buy vs Build analysis using Decision Tree Technique.

Education:

Bachelor of Commerce, Accounting - Bangalore Feb 1998 – Mar 2001

PMP Training completed –San Jose University- CA Mar 2016- May 2016

Technical Expertise:

Modelling Tools: UML, Rational Rose, Rational RequisitePro

Methodology: Agile, Waterfall, SCRUM/Kanban

MS Tools: MS Office (Word, Excel, Power Point, Outlook, Visio, Project), SQL

Content Management Tools: Sharepoint, Confluence, Wordpress

User Experience: Prototyping, Interviews, UAT testing

QA Test tools: JIRA

Other tools: Balsamiq, Smartsheet, Google Suits( Sheets, Docs, Slides)

Soft Skills:

Collaboration, Communication, Creativity, Visual Thinking, Work Ethic, Enthusiasm

Professional Experience:

Client: Facebook, Menlo Park, CA Jan 2019 - to date

Project : Portal & Portal+ QA & DogFooding

Role: Project/Product Coordinator

Responsibilities:

●Organized workload efficiently to handle multiple tasks, work effectively, while maintaining accuracy and follow-through.

●Worked with cross functional teams & developed communication materials as needed.

●Maintained project documentation, plans, reports & created meeting minutes.

●Interacted with AR/VR Prototype Inventory Management Team to coordinate device delivery & to track device status by using home grown tools.

●Device Management: Deploy, Swap, Recall & Scrap.

●Refurbished DF devices, set to OTA channel, verified build updates on devices, set to sleep & Factory reset.

●Demonstrated research, analytical skills, and resourcefulness to anticipate and recognize problems, suggest appropriate alternatives or solutions, initiate or implement solutions, and follow through independently.

●Updated & maintained team task tracker on daily/weekly progress.

●Task coordination/verification and added appropriate tags for closed tasks.

●Met deadlines in a strong service-oriented environment with changing priorities and frequent interruptions.

●Maintained Master DogFooder list on Excel and Onboarded/Offboarded Former FB employees with devices.

Client: Amistee – A B2C Company in the Midwest, MI. Jan 2017– Dec 2018

Role: Business Analyst/Project Coordinator

Played a vital role in enhancing ECommerce capabilities for Amistee website. Amistee Work Order System automates the current business processes, allowing service team to create user friendly Work Order. The ‘WOS’ consists of client and admin interfaces. Clients use the client interface to submit the work orders and then the administrator enters to the system to resolve or fix the work orders submitted. Also was part of the Digital Experience.

Responsibilities:

●Software Development Life Cycle (SDLC) experience including Requirements, Specifications Analysis/Design, and Testing as per the Agile Iterative Software Development Life Cycle process.

●Worked with customers to document business requirements in user stories format.

●Collaborated Search Engine Optimization (SEO) services with the developers & designers to increase site traffic by 40% over a two month period.

●Collaborated with UI architects to create low fidelity wireframes & screen mockups for suggested screen layouts & actively participated in GUI review sessions.

●Created UI mockups using Balsamiq for ‘’Online Service feature’’ by collaborating with UI designers.

●Ensured seamless Digital Experience across Omni channel (Android, IOS, & Tablet) through Mobile Responsive Design for "Online Price Quote” functionality with designers & developers to design for mobile first.

●While planning for failures & disasters, was exposed to GitHub Enterprise to automatically backup files as part of Disaster recovery plan (DRP) to Mitigate Risk.

●Worked with the QA team to design test plan & test cases for UAT testing

●Identified bugs during the test phase and assigned to the concerned QA using JIRA as a reporting tool.

●Keeping track of the timelines and 3rd party dependencies to be able to execute project on time

●Prioritized & groomed Product backlog issues to ensure timely and quality deliverables using Scrum board.

Project Coordination:

●Facilitated all scrum ceremonies: sprint planning, backlog grooming, daily stand ups (to discuss status update, planning update & if any roadblocks to the current executable work), sprint retrospectives and release planning, using sprint burn down, Gantt charts to monitor progress, w.r.t triple constraints - Scope, Schedule and Cost.

●Daily duties included conducting meetings, tracking project progress, Documentation and Change Management.

●Managed and tracked WBS, requirement gathering, user story grooming, project plan, project scheduling, project scope, sprint goals, release timelines, risk analysis(escalated project risks and issues in JIRA), mitigation plans, issue escalations, resource management, project dependencies & implementation.

●Used MS SharePoint at enterprise level to share documents & presentation among team members before JIRA introduction.

Client: McCarver – Also a B2C company in Michigan. May 2015- Dec 2016 Role: Business Analyst

Responsibilities:

●Gathered requirements from the clients and worked immensely on customer’s reviews section, blogging, uploading content, and testimonials on the website with the help of offshore developers using WordPress, open source Content Management System.

●Conducted JAD sessions & interviews to elicit requirements and verified according to specification.

●Interacted with Business Executive users for Requirements Gathering and Analysis that resulted in User stories

●Managing client relationship, being the point of contact between client and offshore.

●Assisted Project Manager with Gantt chart, scheduling JAD sessions, resource allocation, keeping track of the schedule, task management, sprint planning.

●Acted as a POC to communicate about the project status adequately to all participants

●Worked closely with project manager to assist with project plans, budgeting, scope creep and feature creep.

●Responsible for meeting work standards including production, quality, and customer service while finding and resolving errors throughout the process.

●Organized and conducted review & daily stand ups meetings with Scrum Master, Architect, and Application System Engineers in Kanban environment.

●Maintained the Requirement Traceability Matrix (RTM) across the deliverables.

●Used Confluence for project issues and back end process integration, documentation & tracking change requirements.

●Put a formalized change management system in place to manage change requests.

●Created UAT plans and test cases to ensure that the system runs smoothly after the proposed enhancements.

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