Business Support Officer

Anna Lee

Email: *******.***@*****.*** Cell:416-***-****

Adaptable, multi-faceted and knowledgeable in

Advanced MS Office, MS PowerPoint, MS Outlook, MS Word, MS Excel

Highlights of Qualifications

More than 2 years’ experience in office administration and customer service

Knowledge of MS Office at the advanced level, with PowerPoint, Outlook, Word, Excel, PeopleSoft, and eagerness to learn other specialized computer software applications and techniques

Interacted with diverse audiences including parents, students and Student Advisors on campus and facilitated outreach to develop and maintain positive customer service experience with college students

Strong skills in implementing procedures to streamline workflow improving productivity and work processes

Coordinated the flow of information through a multi-email platform and assessing requests for course availability and enrolment

Related Skills and Experience

Office Administration

Responded to 300 or more student requests for timetable assistance and semester startup using a customer service platform that allows the engagement with students, student advisers and team members via email and in-person

Expedited timetable requests and provided information related to programs and college services

Maintained and updated student files and documentation on college student system

Provided workflow updates to management team to continually enhance business support activities

Organizational Skills

Multi-tasked with above average computer skills and digital awareness to deliver course, timetable or adviser consultation requests

Performed clerical support for the processes and functions within the Business Support office to help maintain a centralized and efficient filing system

Opened, distributed, and responded to incoming e-mail; coordinated the flow of information internally with a multi-email platform

Anna Lee

Email: *******.***@*****.*** Cell:416-***-****

Customer Service

Assisted students with their enquiries to college programs and services, opportunities, policies and procedures

Responded in a fast-paced environment by effectively responding quickly to changing priorities

Applying my ability to multi-task, organize and attentively listen, to manage demanding student expectations

Project Management

Created readable, multimodal online resources on a specific topic using a website platform

Excellent organizational and administrative skills to balance multiple priorities, interacted regularly with management and staff with high integrity and discretion

Ability to work independently and collaboratively in a team environment

Demonstrated positive attitude toward students, staff, the public and able to maintain strict information confidentiality

Employment History

Seneca Business Support Officer, Seneca College 2016 - Present

Technical Writer (Co-op), HubHead Corporation January – May, 2016

Education and Training:

Certificate, Technical Communications, Seneca College, North York, 2016

Laboratory Technology - Industrial Biotechnology Diploma, Seneca College

Contact this candidate