Customer Service Store Manager

S O YOUNG YOON

#*** ***** **** *** ****** BRITHISH COLUMBIA V3Z 5K3 778-***-**** *********@*****.***

Customer service with over 10 years of experience in retail and whole sale environment. Recognized for ability to communicate with customer, providing exceptional service that ensure client retention and positive feedback. Proven abilities to increase sales through upselling techniques as well as implementing process that drive profitability.

Education

SEAQUAM SECONDARY SCHOOL

BURNABY COLLEGE BURNABY

·Major: early childhood education

VANCOUVER CORPORATE COMMUNITY COLLEGE VANCOVER

·Major: business management

·Minor: marketing

Skills & Abilities

·Fluent in English and Korean.

·Hiring / Training / Development.

·Expert at managing customer in-store logistics.

·Team worker who is able to adapt in dynamic and changing in situations.

Work Experience

COMPANY SECRETARY MOLLY CALIFORNIA LTD, GLENDALE CA SEPT 2012 – MAY 2015

·Answers customer’s questions about merchandise and advises customers on merchandise selection.

·Compare merchandise invoices to items actually receive to ensure that shipment are correct.

·Identify and evaluate industry trend in database systems to serve as a source of information and advice for upper management.

STORE MANAGER TOKYO ZONE LTD, BRANDON MB JUN 2006 – APR 2009

·Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

·Monitor budget and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

·Schedule staff hors and assign duties.

·Established standards for personnel performance and customer service.

·Plan menus and food utilization based on anticipated number of guests, palatability, popularity, and costs.

·Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

CUSTOMER SERVICE KAMLOOPS WATER SLIDE & R.V PARK, KAMLOOPS BC JUN 1997 – AUG 2000

·Check to ensure that appropriate change s were made to resolve customer’s problem.

·Determine charges for services requested, collect deposits or payments, or arrange for billing.

·Answers phone calls and make and cancels reservations.

·Organize sales daily bases.

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