Sales Customer Service

MARK E. CHRYSLER

* **** *** **, ********, ON, L*B 3J6

Phone: 905-***-****, Email: ******@*******.***

OBJECTIVE

To use my prior experience in Sales and Customer Service to gain a position as an Inside Sales Associate EDUCATION

Laurentian University, Sudbury, ON June 2001

B.A. in Economics, with a focus in Marketing and Human Resource Management EXPERIENCE

Department Sales Manager October 2015-March 2018

Golftown, Hamilton, ON

• Manage and maintain Golftown Standards in the Department

• Assist in the day to day managerial duties of the store

• Open and close store on a regular basis

• Provide coaching all associates to assist in making store sales

• Working the management team to make sure store continues to grow each yea Department Sales Lead March 2013- October 2015

Golftown, Burlington, ON

• Manage and maintain Golftown Standards in the Department

• Assist in the day to day managerial duties of the store

• Open and close store on a regular basis

• Provide coaching all associates to assist in making store sales

• Working the management team to make sure store continues to grow each year Sales Associate April 2012-

Golftown, Burlington, ON

• Interact with customers to promote a friendly environment

• Perform basic club repairs such as re-gripping and re-shafting clubs.

• Meet and exceed sales expectations to achieve expected revenue targets

• Maintain inventory levels on floor through merchandise restocking.

• Proficient in Titleist fitting, Swing Labs and Ping Inflight. Customer Service Representative October 2009- April 2012 WeatherTech Canada, Burlington, Canada

• Maintained high volume customer retail website.

• Processed customer orders in a fast paced environment

• Handled customer inquires over the telephone and internet.

• Represented WeatherTech Canada at several automobile and trade shows. Courier Driver November 2007-September 2009

A & B Courier, Newmarket, ON

• Specialized in delivering packages such as documents, parcels and merchandise to clients in a di- rect, rush or same-day service

• Dealt with time constraints to make sure deliveries were received on time.

• Worked independently once details of pickup and delivery were received and determining an ef- fect route to ensure time constraints were met.

Route Sales Representative June 2008-January 2009

Novelity Inc, Canada

• Independently built and maintained a successful sales route with new and existing customers.

• Manage and organized inventory in warehouse.

• Inputted sales information and inventory into a handheld scanning device.

• Duties included frequent heavy lifting of parcels 15-75 pounds, climbing in and out of a 15' step van.

Off-Lease Automobile Inspector June 2005 - August 2007 SGS Automotive, Burlington, ON

• Specialized in evaluating both normal and excess wear and tear on vehicles interiors and exteriors.

• Advised lessee’s of the repair costs for the excess wear and tear

• Used hand held computer system (DAP), digital cameras and Mitchell Manuals to prepare reports of each vehicles condition

• Independently organized and managed daily travel schedule of inspection appointments taking place in various locations throughout the Golden Horseshoe Personal Compensation Representative August 2004 – May 2005 Penncorp Canada, Mississauga, ON

• Specialized in selling personal disability insurance

• Accident and sickness insurance licensed

• Licensed to sell applicable insurance coverage to existing and new clients in Ontario. Licensed Insurance Representative January 2003 – May 2004 HB Group Insurance Management Limited, Mississauga, ON

• Specialized in servicing, cross-selling, upselling additional coverages to home and auto insurance policies

• RIBO Licensed

• Licensed in British Columbia, Alberta, Saskatchewan, Manitoba to sell applicable insurance cover- ages to existing and new clients

Host/Busser August 2002 - April 2003

Alice Fazooli’s Italian Crabshack Saloon, Mississauga, ON

• Greeted all diners upon entering the restaurant, showing them to their tables and assisting in mak- ing sure their eating experience was excellent

• Answered telephone to arrange reservations

• Set up tables for large parties

Sales and Promotional Representative October 2001- July 2002 Odyssey Publicity Incorporated, North York, ON

• Promoted and sold advertising merchandise for area merchants, including restaurants, golf courses, family entertainment establishments

• Assisted in designing advertising certificates

• Conducted meetings and workshops to provided information on the advertising and promotional merchandise

Sales Associate April 2000 - October 2000

Clear View Golf Course, Val Caron, ON

• Specialized in commission-based sales of golf clubs, equipment and apparel

• Organized weekly functions and golf tournaments

• Maintained Pro Shop displays and inventory

• Coordinated and scheduled tee times

Customer Service Representative April 1999 - October 1999 Timber Wolf Golf Course, Sudbury, ON

• Interacted with clients to promote a friendly environment

• Balanced daily cash receipts

• Maintained Pro Shop appearance and inventory

• Coordinated and scheduled tee times using T-Way 2000 software

• Assisted with the organization of golf tournaments Customer Service Representative April 1992 - October 1996 Idylwylde Golf & Country Club, Sudbury, ON

• Interacted with clients to promote a friendly environment

• Balanced daily cash receipts

• Maintained Pro Shop appearance and inventory

• Worked in the back shop maintaining members club and golf carts.

• Performed basic club repairs such as re-gripping and re-shafting clubs. SKILLS

Experienced with WordPerfect, Lotus 1-2-3, Microsoft Word and Excel, and various Internet software. INTERESTS

Travelling and playing various sports which include hockey and golf. REFERENCES

Available upon request

Contact this candidate