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Project Manager

Toronto, Ontario, Canada
August 07, 2019

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*R’s that define Radhika: Resilient, Resourceful, and Radiant 289-***-****

Areas of Expertise

Adept at implementing EPP’s (Enhancement Project Plans) as per client specifications, mastering triple constraint

Excels in gathering requirements, user stories and UML

Expertise in project change, risks and contingency control within the project life cycle

Well-versed with JIRA, Remedy 7.1, G Suite, Orange Scrum, Zoho, Fresh desk, Kanban, API Integration, Data Power, MS Excel, MS Word, Power Point

Core Competencies

Project Management Methodologies: Application of PMI’s PMBoK to project management Issue & Risk Management Requirement Analysis Quality Assurance SDLC/PMLC Owner

Professional Experience

Project Manager: Healthcare/Payroll August 2018 – March 2019


Key Deliverables:

Took end to end control of initiation, scope, budgeting and execution of deployment plans for ONE BCG’s enterprise Project(US) in healthcare

Placed schedules and milestones with inputs from all the internal stakeholders assigned to the project

Administered the daily stand-ups, secured they were brief, timely, and focused

Guaranteed that the functional requirements(FR’s) are achievable, met, and tracked

Dilligently worked and communicated with technical team members, designers, developers, QA, BA and Dev Ops

Possessed Undeterred ability and willingness to meet business critical deadlines

Contributed to identify, classify, and manage risk for functional requests(FR’s)

Understood the sense of urgency and deciding the priority dynamically post analysis with third party vendors

Professional Accomplishments:

Successfully delivered 2 critical deployment plans of DCI, Payroll(US), releasing code of 7 projects in live environment that were stuck in UAT for more than 2 years

Led “CSAT Intiative “ by revising “We Value You” feedback form that was shared with ONE BCG’s enterprise clientele

Compeered “Women@Work” on 8 March,2019 celebrating Women’s Day by acknowledging significant contribution of women employees in IT

Formulated a functional framework for the editorial team by successfully delivering 4 monthly newsletter editions – Kaleidoscope

Manager: Global Business Direct April 2018 – August 2018


Key Deliverables:

Formulated tailor made prjoect plans/proposals post in depth requirement analysis for Adobe’s “Digital Media” cutomers to help them create, publish, promote, and consequently monetize their digital content anywhere

Granted detailed reporting to management on project status, milestone completion, and risk assessment

Demonstrated leadership and supervisory ability with strong operational and project management skills - effective planning and budgeting

Professional Accomplishments:

Achieved 10 % growth in GBD business revenue by successfully accomplishing project milestones of mid sized digital media partners, K12 schools and 501 C(3) certified organizations post performing an in depth business analysis

Led the “Rewards and Recognition Program” by creating a collateral for GBD (Global Business Direct)team primarily focusing on increasing team’s motivation basis Maslow’s Theory

Donned the hat of Innovator – designed the logo and coined the name of the GBD Cricket team at “Inter Organizational Cricket Tournament” - The Juggernauts

Manager: Enterprise Accounts March 2017 – December 2018


Key Deliverables:

Spearheaded the agile product development team, worked on 8 successful product releases (SAAS- Software as a Service) including major GST Taxation reform implementation impacting organizations’s enterprise CRM client

Governed sprint planning and grooming meetings and traced ticket assignments accomplishing successful closure

Established cadence with client around solution methodology and overall delivery to ensure a conducive client relationship

Professional Accomplishments:

Formulated processes for “Account Management” team by creating “Handshake/Kick Off Meeting Checklist”, “Implementation Report” and “Customer Onboarding Form” to streamline service delivery

Was chosen as the SPOC for Enterprise client – Treebo, led the delivery from client location for 3 months to enhance customer experience and deliver GST Implementation

Professional 1- Project Management July 2012 - March 2017


Key Deliverables:

Performed initiation, hour estimation, scheduling, execution, control and closure activities for CSC’s GBS clients –

in insurance, telecom and healthcare vertical

Executed observe, participate & perform phase during the SDLC Cycle by leading Midterm Operational Readiness Review (ORR) & Pulse Check Quality gates

Organized Workload migrations, infrastructure transitions involving multiple stakeholders in a globally distributed environment

Set forth the RACI matrix for the team members during UK&I Programs involving transitioning work to “best shore” for over 300+ employees

Produced Issue/Risk Register(IRR) to Reduce delivery bottlenecks

Created detailed project governance plans and generated financial reports using MS access

Worked closely in the due diligence phase with sales to formulate BAFO (Best and Final Offer) and RTM (Requirement Traceability Matrix)

Professional Accomplishments:

Adjuged as the “Employee of Quarter” thrice in a row for demonstrating CSC’s CLEAR(Client focused, Leadership, Efficiency, Agile and Result oriented) value vision

Nominated as “Regional Lead” for Australia Region to develop project transition capabilities for Geosciences Australia

Bagged “ Spot “ award 4 times for implementing efficiency effective processes and launching “D – Amazi of the Quarter” award for Dupont, US

Elected as the Chief Editor for “Timesfame”( CSC’s Mainframe Team newsletter)with a reach of 4, 500 employees globally


MBA - Marketing, Punjab University, Chandigarh, India, 2015, 8.5 (Gold Medalist)

BE (Honors) – CSE, Rayat and Bahra University, Chandigarh, India 2012, 8.7 (Gold Medalist)

XII (CBSE), GMSSS -35, Chandigarh, India, 2008, 87.6%

X (CBSE), Sacred Heart School, Chandigarh, India, 2009, 91.8%


ITIL Version 3 in 2015

GPMF-Global Project Management Framework

RIOM-Risk,Issue,Opportunity Management

Project Financials for Project Managers

Monthly Delivery Assurance Review Guide (MDAR)

Economic Game Plan

ITSM-CSC training

Toastmasters training from Competent Communicator and Leader in 2014

1 week XB60 training from CSC Noida in 2013

1 week IBM Message Broker 6.1 training from CSC Noida in 2012

Qualified BEC (Business English Certificate) exam conducted by Cambridge University scoring 80%

“My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style”


Optimal & Agile Thinker with 7 years of elevating experience in

Project Management and Strategic transitions

Career Summary: An organized, detail-oriented and conscientious Project management expert. High energy, confident professional with an infectious enthusiasm for technology and management. An effective leader, skilled in collaborating with cross functional teams to achieve business critical timelines. An ardent communicator with proven track record of delivering IAAS(Infrastructure as a Service), PAAS(Platform as as service) and SAAS(Software as a service) projects for multiple geographies in healthcare, insurance and telecommunication

Contact this candidate